[Resolved] Event Viewer #7000 "DgiVecp" Service error

charliej5 · 3rd October 2006

I am brand new here and have read the posts regarding Event Viewer in Windows XP.

For quite a while, upon shutdown but not startup, Event Viewer is recording the following error:
"The DgiVecp service failed to start due to the following error:
The system cannot find the file specified.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp."

This is listed as Event 7000.

I have searched my computer for DgiVecp Service and find nothing. I also searched the internet using Google for "DgiVecp service" and get nothing.

When my PC shuts down, I get a Windows error sound, but the shutdown continues successfully. Maybe this problem is simply an annoyance, but I would like to get to the bottom of it and fix it.

I have read the Microsoft which directs me to right-click the appropriate service (DgiVecp), but there is no item for this listed.

Has anyone experience with this type error, and if so, would you please share the fix with me?

I shall appreciate any help which may be offered.

Many thanks,
Charlie

**mailman** · 4th October 2006

Hi, Charlie. Welcome to Windows BBS!

Originally Posted by charliej5

I also searched the internet using Google for "DgiVecp service" and get nothing.

I Googled "DgiVecp service" and found several results.

Here is one www.derkeiler.com > Newsgroups > microsoft.public.windowsxp.security_admin post that might help. Unfortunately, it appears the original poster did not respond so we have no way of knowing if the suggestion worked.

Please let us know if it works or not.

EDIT: Since the proposed solution above appears to have worked for Charlie, I am quoting the source of the information below in case the URL link ever breaks (so other people with the same problem who read this thread may benefit).

Source: www.derkeiler.com/Newsgroups/microsoft.public.windowsxp.security_admin/2003-11/4565.html

Quote:

From: Shain Wray (shainw_at_microsoft.com)
Date: 11/25/03

Date: Tue, 25 Nov 2003 04:02:06 GMT

Hello,

It looks like this is a driver that is failing to startup - dgivecp.sys.
It appears to be installed from either ViewAhead’s TeamMFP software or some
FujiXerox Workcenter app. Either way, as this is not a Microsoft driver,
then you can disable it if you do not have an application dependency on it.
You could test this by disabling the driver by doing the following -

1. Go to Start\Run and type devmgmt.msc
2. Click on View and choose to Show Hidden Devices
3. Now click the plus next to Non-Plug and Play Drivers
4. Do you now see an items listed as DGIVecp? If not, we will have to see
what this is associated with by going to the registry.

If we need to go into the registry, go to the following location -

1. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
2. Look for an entry listed as DgiVecp
3. If you find this, then change the Start data value to 4.
4. Reboot the system and see if the message is gone.

Let me know how this goes.

Best regards,

--
Shain Wray
Microsoft PSS Security Team
This posting is provided "AS IS" with no warranties and confers no rights.
Please reply to the newsgroup so that others may benefit. Thanks!

charliej5 · 4th October 2006

Mailman............you ROCK!!!!

The link you provided to the Microsoft web page nailed the problem.

I had read on this forum that View Ahead Photo Center or FujiXerox could be the culprit. Searching my pc for these, I did have View Ahead Photo Center. Beats me where/when it came. Anyway, I ran a quick image backup of my drive and then uninstalled View Ahead Photo Center.

I rebooted and the problem was still there.

Next I read your post and went to the Microsoft page, printed the data and followed the instructions. The first method did not reveal DGIVecp, so I went to registry edit. Under Non-plug and Play I found DgiVecp which had a start value of 2. As instructed, I changed it to 4, rebooted and hallelujah...the problem is solved.

I will be on the alert for any dependent software that may have needed View Ahead Photo Center, and depending upon what it is, I will assess the feasibility of restoring from my image backup.

I cannot possibly tell you how appreciative I am for your assistance. You make " 'puting" fun!

Sincerely,
Charlie

**mailman** · 4th October 2006

Hi, Charlie.

Thanks for your compliments!

I'm glad to know you have your problem solved. Thanks for following up!