I posted my problem originally in the other software section. After many hours and back and forth emails with Quicken's tech support, they are convinced that this is a problem with a conflict somewhere in Windows XP. The last message sent to me advised me to contact a Windows professional or MS
Customer Support. In hopes that I can try to pull in as much help as possible, I will also post my problem here for the purpose of drawing in the knowledge of this board.
1 Gig RAM
80 Gig HD
To be as brief as possible: I have Quicken Deluxe 2005 & 2006. Suddenly, a few weeks ago, my Quicken stopped working. Rather, it will load as a process that I can see in Process Manager as qw.exe, but the program does not load - not even the splash screen.
In safe mode, Quicken loads normally.
One would think the problem was a conflicted process or start-up program. I have tried booting my system with msconfig in the diagnostic mode which closely simulates safe mode. Even then, Quicken fails to load.
I have used Windows Install Clean Up, WinXP Manager (reg clean, smart uninstaller), Regseeker (to seach out Quicken, Intuit, and qw.exe references), Ewido Professional, SpyBot, Ad
-Aware, PC Bug Doctor, AntiVir - most recent upadate, Registry Mechanic; I have verified system files and integrity using the native windows util.
I am at a loss at what could be causing the problem. I am convinced it is not an install problem, but a conflict or setting problem somewhere. When Quicken first started failing, I did a system restore and it worked again for a day or two - then it stopped working again and the restore no longer fixes the problem.
I am just looking for advice or troubleshooting tip on where I can find the problem. The only major mods on my computer are that I tweak around with processes, but that is a pretty common thing for XP users and I have never had any trouble with it in the past. I have used a couple of settings that do things like "force .DLL from memory" and have "turned off indexing service".
I have attempted to clear and/or turn off pre-fetch data.
Here is an excerpt from Quicken tech support email that gives a summary of other steps I have attempted.
Also, try these steps:- |
> 1) Search for QW.EXE file on your computer and once found then rename
> it to Qw.OLD.
> 2) If found more than one instance then rename them to Qw.OLD1,
> QW.old2 etc and so on.
> Also, try these steps:-
> Title: Error 1603 when installing Quicken for Windows 2006
> If problem persists then try these steps:-
> 1. You need to download and install the Windows cleaner utility in
> order to un-install all Quicken program ( If any installed ) . I am
> sending you a web page in order to install the windows cleaner utility.
> 2. Once the Utility is installed, please go to the Windows Start Menu
> >> all programs >> Windows Install Clean Up
> 3. In the window that pops up >> select Quicken >> remove. remove all
> Quicken program from there.
> 4. Please Open My computer
> 5. click on Tools >> Folder Options >> select View >> click on Show
> all hidden files and folders.
> 6. Double click on C:\ drive.
> 7. Go to Documents and settings folder>>Users folder>>Application data
> folder>>Intuit folder
> 8. Rename Quicken folder to Quicken.old
> Then after try to install Quicken in New folder and if you get the
> same issue then please follow these steps.
> 1. Click the Start button, and choose Run.
> 2. In the Open field, type cmd, and then click OK.
> 3. At the next prompt, type msiexec.exe/unregister, and then press Enter.
> 4. Type msiexec/regserver, and then press Enter.
> And try to Install Quicken. If still get the same issue, then Install
> Quicken in safe mode. I am providing you with a web page to re-install
> Quicken in Safe mode.
> Title: Installing Quicken in Safe Mode
> Safe Mode is a special way for Windows to load when there is a
> system-critical problem that interferes with the normal operation of
> Windows. The purpose of Safe Mode is to allow you to troubleshoot
> Windows and try to determine what is causing it to not function
> correctly. Once you have corrected the problem, then you can reboot
> and Windows will load normally.
Any help or advice for troubleshooting and solving this problem would be an immense favor to me.