service pack 2 error - cannot find help

Hi all,

I have been using service pack 2 on my xp o/s since it was released. Recently I have been encountering an error that is not allowing me to download updates and it crashes some programs as well. I have searched the microsoft site and cannot find any help with the problem. I keep receiving a basic error that says Windows Service Pack Setup has encountered a problem and needs to close. I have searched the web and can't find any solution either. I have a screenshot of the problem and the error report that comes up if that will help. I have tried to uninstall service pack 2 but I get an error stating service pack uninstall has encountered an error.
Has anyone encountered this before or can lend a hand on how to fix this.

thanks

Rob

 

Thanks for your tip on where to check out the error. I went into the system part and this is the error info that comes up.


Event Type: Error
Event Source: Windows Update Agent
Event Category: Installation
Event ID: 20
Date: 5/8/2006
Time: 5:44:18 PM
User: N/A
Computer: COMPUTER-XM38P1
Description:
Installation Failure: Windows failed to install the following update with error 0x80070502: Security Update for Windows Media Player 10 for Windows XP (KB911565).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 57 69 6e 33 32 48 52 65 Win32HRe
0008: 73 75 6c 74 3d 30 78 38 sult=0x8
0010: 30 30 37 30 35 30 32 20 0070502
0018: 55 70 64 61 74 65 49 44 UpdateID
0020: 3d 7b 46 34 44 33 46 38 ={F4D3F8
0028: 31 42 2d 36 43 42 38 2d 1B-6CB8-
0030: 34 35 30 31 2d 41 33 31 4501-A31
0038: 36 2d 39 41 36 32 31 36 6-9A6216
0040: 30 30 31 46 45 43 7d 20 001FEC}
0048: 52 65 76 69 73 69 6f 6e Revision
0050: 4e 75 6d 62 65 72 3d 31 Number=1
0058: 30 32 20 00 02 .

This is the other one that is happening when I try to update...
Event Type: Error
Event Source: Windows Update Agent
Event Category: Installation
Event ID: 20
Date: 5/8/2006
Time: 5:44:41 PM
User: N/A
Computer: COMPUTER-XM38P1
Description:
Installation Failure: Windows failed to install the following update with error 0x80070502: Windows Genuine Advantage Notification (KB905474).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 57 69 6e 33 32 48 52 65 Win32HRe
0008: 73 75 6c 74 3d 30 78 38 sult=0x8
0010: 30 30 37 30 35 30 32 20 0070502
0018: 55 70 64 61 74 65 49 44 UpdateID
0020: 3d 7b 44 36 46 42 42 31 ={D6FBB1
0028: 36 41 2d 35 42 45 41 2d 6A-5BEA-
0030: 34 42 45 41 2d 38 34 39 4BEA-849
0038: 32 2d 39 37 38 37 41 34 2-9787A4
0040: 35 32 31 37 39 37 7d 20 521797}
0048: 52 65 76 69 73 69 6f 6e Revision
0050: 4e 75 6d 62 65 72 3d 31 Number=1
0058: 30 30 20 00 00 .

I have clicked on the link that microsoft provides to help you troubleshoot and the message there is We're sorry
There is no additional information about this issue in the Error and Event Log Messages or Knowledge Base databases at this time.

any suggestions would be very helpful

thanks

Rob

 

I just checked the application viewer as well and this is the error info for that section

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 5/8/2006
Time: 5:44:34 PM
User: N/A
Computer: COMPUTER-XM38P1
Description:
Faulting application update.exe, version 6.2.29.0, faulting module setupapi.dll, version 5.1.2600.2180, fault address 0x0004644e.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 75 70 64 ure upd
0018: 61 74 65 2e 65 78 65 20 ate.exe
0020: 36 2e 32 2e 32 39 2e 30 6.2.29.0
0028: 20 69 6e 20 73 65 74 75 in setu
0030: 70 61 70 69 2e 64 6c 6c papi.dll
0038: 20 35 2e 31 2e 32 36 30 5.1.260
0040: 30 2e 32 31 38 30 20 61 0.2180 a
0048: 74 20 6f 66 66 73 65 74 t offset
0050: 20 30 30 30 34 36 34 34 0004644
0058: 65 e

 

I ran the system file checker and everything seems to be okay. Nothing is reported to be incorrect (is there anything that pops up if there is a problem?) After the scan finished, I attempted the updates again and the exact same error message appears and in the same location.
As far as I can tell, I did the check correctly. It ran the scan and then once it finished the search it can back to the black cmd screen. Is there something else I need to do after that?

thanks again

Rob

 

Rob,

Nothing "pops up" when SFC replaces any files. You can find the information in the EventViewer where you found your error messages. Try to track it down by checking for a corresponding "time ". HTH

B

 

alright! now we are getting somewhere...I am not sure where though.
I ran the wgadiag on my system and it varified that it is genuine. I check the event viewer and it did find a couple of files that it needed to fix. They were all similar to
Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64020
Date: 5/8/2006
Time: 7:17:37 PM
User: N/A
Computer: COMPUTER-XM38P1
Description:
Windows File Protection scan found that the system file c:\windows\system32\nv4_disp.dll has a bad signature. This file was restored to the original version to maintain system stability. The file version of the system file is 6.14.10.6177.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

The only thing that was different about the four items shown is the file version was different on each one. I just tried to run the update again and this time there was 4 updates needed to be downloaded. It still had a problem with the first two files I have been having a problem with and the two newer ones went through without and problems. Kinda weird.
I still have the service pack error pop up on other programs though. It doesn't actually close the program I am working on though. I just can't figure this out at all.

thanks for all the suggestions so far

 

You are definately onto something with something happening with the driver. I just went in to try and update it and I now get an error saying Microsoft Management Console has encountered a problem and needs to close. That is the only item in my devise manager that shuts down when I try to have a look at it. I will check with their web site and see if they have any updates.

thanks again

Rob

 

I have tried to update the driver and each time I attempt it, the install shuts down at about 30-40%. I have tried a couple of different updates and a couple of different ways (driver downloaded to hard drive and from the divice manager) Is there another way or location to try it from?

thanks

Rob

 

Rob,

Try downloading it to your hard drive, then you need to uninstall the old nVidia software using the 'Add/Remove Programs' in the Control Panel. Then reboot your computer. You may want to try turning off you antivirus program while installing the new driver (don't forget to turn it back on). Sometimes your a/v program can interfere with an install. Good luck. HTH

B

 

Hey guys,

Thanks for all the help on the problem I was having. I am still having the problem with my nvidia driver. I found out that I am using just the basic vga driver not a nvidia driver. I have not been able to update it or in fact install the proper driver as it crashes during the install everytime. It doesn't matter if I do it from my hard drive or cd. It starts to install then an error message pops up and shuts it down.

any other ideas?

thanks

 

this is the newest error that is popping up in system viewer

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 5/25/2006
Time: 4:28:20 PM
User: N/A
Computer: COMPUTER-XM38P1
Description:
The nVidia WDM TVAudio Crossbar service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Unfortunately, as I cannot update or install the driver, I can't figure out how to fix this. Does anyone have a suggestion?

thanks

Rob

 

Hi Pete,

I gave safe mode a try and it doesn't work either. I went to device manager while in safe mode and it didn't show any problems with the driver there. I tried to update the driver and the same error message came up as before. I tried to uninstall the driver and another error message came up again. Is the card shot or is there something else going on?

Rob

 

I decided to physically uninstall my video card, try cleaning it up a bit from dust and reinstall it. Everything went pretty smooth and it still works the same as before. Still has a driver problem. I thought I would see if I could show it as new hardware to reinstall the driver. I did get an error message but it is different than before...Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Does this make sense to someone on the list? I understand the concept behind it but do not know where in the registry to look or how to fix it. I think this could be the problem but am not sure

thanks

Rob