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Old 30th August 2005   #1
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Windows Explorer hangs when right-clicking


So oddly enough, this is the second computer in a row I've had that does this. I'm running XPMediaCenter/SP2 on a 4-month-old Gateway, and am being driven nuts by this.

About half of the time I use Windows Explorer, if I try to right click a file, or use the "File" drop-down at the top, the program hangs. I go ahead and send an error-report to Microsoft, but I don't know why I bother since I don't even know if there's a purpose to it.

It's happening on this computer and it happened on the last one I had as well. The previous one did it from the original XP install through SP1 and still did it in SP2, but not as often as this computer is doing it. I've run spysweeper many times, as well as my CA AV, but neither have come up with anything. I've de-installed any non-important programs as well.

I'm just hoping someone has an idea for me. I tried running a search several times for "windows explorer" several times, but it wouldn't give me results.

Anyway, let me know what other info I can give that might make a solution a little easier to come by. Thanks.

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Old 30th August 2005   #2
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Keep reporting problems. M$ uses the information to figure out where their bugs are and what needs fixing. Frustrating that you don't get feedback but .....

For your WE problem, try start->run->SFC /scannow

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Old 30th August 2005   #3
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My System
See the information on this page. It includes Error message "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience" when you right-click a folder" in the list of symptoms it addresses.

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Old 30th August 2005   #4
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Thanks guys. So far I haven't had it happen again, but it's intermittent anyway.

I ran the program on that page and turned off a couple of little things, so hopefully that'll fix it.

I tried the SFC /scannow thing, but I guess Gateway doesn't include any system disks, so I was stuck when asked for them.

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Old 30th August 2005   #5
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You will probably need sfc at some point so now is a good time to see if we can set you up.

The files needed to do the system file check are located in a folder named I386. There could be a copy on your hard drive or on one of the Gateway install/repair/recovery CDs.

It is just a matter of locating the folder and then changing a registry entry to point to that location so if you can locate the folder, please say the exact location.

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Old 31st August 2005   #6
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Originally Posted by Newt
You will probably need sfc at some point so now is a good time to see if we can set you up.

The files needed to do the system file check are located in a folder named I386. There could be a copy on your hard drive or on one of the Gateway install/repair/recovery CDs.

It is just a matter of locating the folder and then changing a registry entry to point to that location so if you can locate the folder, please say the exact location.
I guess I wasn't totally clear on that. It ran the SFC scan, and it seemed to work, but at the end it asked for my Win XP Install disc, and I don't have one. I have the recovery discs I made, but they didn't meet Windows' needs apparently.

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Old 31st August 2005   #7
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When sfc /scannow asks for a disk, it has found a damaged file or noticed a missing file and needs the CD to replace it/them.
No CD = no replacement = you still got problems.

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Old 31st August 2005   #8
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Originally Posted by Newt
When sfc /scannow asks for a disk, it has found a damaged file or noticed a missing file and needs the CD to replace it/them.
No CD = no replacement = you still got problems.
ok. I only tried the first of my recovery CDs, so maybe it's on one of the other 4. Thanks for the help. Sorry I sound like such a newbie.

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Old 31st August 2005   #9
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Not on any of the other 4 either. It asks for Windows XP Pro CD2, but I have Windows XP Media Center Edition. I don't quite understand that. Either way, I guess I need to try to get some disks from Gateway or something.

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Old 31st August 2005   #10
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Check your hard drive as well. Some OEMs put a copy there.

As to the "newbie" part, that's what keeps us in business. If everyone knew all this stuff, there wouldn't be any questions to answer and the forum would fold.

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Old 31st August 2005   #11
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Tried2Live, look through those CD's in Windows Explorer, and see if you find a folder named "i386". If so, copy the entire folder and it's contents onto your hard drive. Make sure the folder is named 'C:\I386', and the contents begin in that folder. If you end up with 'C:\I386\I386' situation, this will not work.
Download this file, rename it from SfcHack.TXT to SrcHack.REG, if done correctly the icon will change. Doubleclick this file, "yes" you want to merge this information into the registry when prompted. Then run SFC /SCANNOW. It should now just look at that folder, and not prompt you for the CD.


Last edited by markp62; 5th May 2008 at 02:10.
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Old 31st August 2005   #12
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Originally Posted by markp62
Tried2Live, look through those CD's in Windows Explorer, and see if you find a folder named "i386". If so, copy the entire folder and it's contents onto your hard drive. Make sure the folder is named 'C:\I386', and the contents begin in that folder. If you end up with 'C:\I386\I386' situation, this will not work.
Download this file, rename it from SfcHack.TXT to SrcHack.REG, if done correctly the icon will change. Doubleclick this file, "yes" you want to merge this information into the registry when prompted. Then run SFC /SCANNOW. It should now just look at that folder, and not prompt you for the CD.
Well I have everything in the C:\i386 folder, and ran the registry hack, but I'm still being prompted for a CD when I run the scan.

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Old 31st August 2005   #13
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There may be a goof in the file markp62 posted.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup]
"SourcePath"="C:\\"


I'd have expected that to read "SourcePath"="C:\".

Try editing the file (use notepad or any other text editor but NOT wordpad or any word processor) to remove the extra \ and run the .reg file again. It can't do any harm since things aren't working now and I'm guessing it will solve the problem for you.

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Old 1st September 2005   #14
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I created that file from an export, and the "C:\\" was there from regedit. If you were to right click in the I386 folder, and select Properties, are there 6156 files and 136 folders?

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Old 1st September 2005   #15
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See if this page helps.

Also, check out the ShellExView program, referenced there.

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