Display properties Errors [Dr Watson dump]

I opened the display properties window and when I chose the desktop tab I got two errrors. The event viewer gave the following:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 24/02/2005
Time: 19:16:19
User: N/A
Computer: DAD
Description:
Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 64 72 77 ure drw
0018: 74 73 6e 33 32 2e 65 78 tsn32.ex
0020: 65 20 35 2e 31 2e 32 36 e 5.1.26
0028: 30 30 2e 30 20 69 6e 20 00.0 in
0030: 64 62 67 68 65 6c 70 2e dbghelp.
0038: 64 6c 6c 20 35 2e 31 2e dll 5.1.
0040: 32 36 30 30 2e 32 31 38 2600.218
0048: 30 20 61 74 20 6f 66 66 0 at off
0050: 73 65 74 20 30 30 30 31 set 0001
0058: 32 39 35 64 295d



Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 24/02/2005
Time: 19:16:15
User: N/A
Computer: DAD
Description:
Faulting application rundll32.exe, version 5.1.2600.2180, faulting module mshtml.dll, version 6.0.2900.2180, fault address 0x0024d37d.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 72 75 6e ure run
0018: 64 6c 6c 33 32 2e 65 78 dll32.ex
0020: 65 20 35 2e 31 2e 32 36 e 5.1.26
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 6d 73 68 74 6d in mshtm
0038: 6c 2e 64 6c 6c 20 36 2e l.dll 6.
0040: 30 2e 32 39 30 30 2e 32 0.2900.2
0048: 31 38 30 20 61 74 20 6f 180 at o
0050: 66 66 73 65 74 20 30 30 ffset 00
0058: 32 34 64 33 37 64 0d 0a 24d37d..


I am now unable to open display properties unless I restart the computer again. I tried a repair install and sfc /scannow but still with the same problem. can anyone help with this problem??

 

At a guess, either video driver problems (probable) or a physical problem with the video card (possible).

I'd suggest downloading the latest drivers for your video card. If you aren't positive what you are running, download and run Everest Home Edition.

Once you have the latest drivers stored on your hard drive, use device manager to remove the video card and then reboot. When the system starts up and wants to load the video card, point it to the files you downloaded.

 

I have updated driver with no success and also exchanged videocards having 2 computers and the error always was on the same computer not the same card. Any other suggestion please, thank you

 

Yup. Take a look Here and use the indicated tools to generate a dump file then post it here. Very possibly too long for a single response and you may have to post it in two pieces.

The event log entries point toward a problem but don't contain enough info to diagnose - just to give a hint where to look next.

 

In C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson all I found was the following:

Microsoft (R) DrWtsn32
Copyright (C) 1985-2001 Microsoft Corp. All rights reserved.



Application exception occurred:
App: C:\WINDOWS\system32\rundll32.exe (pid=3464)
When: 2/26/2005 @ 09:03:07.640
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: DAD
User Name: Mario
Terminal Session Id: 0
Number of Processors: 2
Processor Type: x86 Family 15 Model 3 Stepping 3
Windows Version: 5.1
Current Build: 2600
Service Pack: 2
Current Type: Multiprocessor Free
Registered Organization: y
Registered Owner:

*----> Task List <----*
0 System Process
4 System
552 smss.exe
812 csrss.exe
836 winlogon.exe
880 services.exe
892 lsass.exe
1072 svchost.exe
1116 svchost.exe
1160 WinStylerThemeSvc.exe
1264 svchost.exe
1340 svchost.exe
1412 svchost.exe
156 spoolsv.exe
1360 nhksrv.exe
1392 Error 0xD0000022
1476 kpf4ss.exe
1620 Error 0xD0000022
1752 kpf4gui.exe
1924 wbload.exe
1936 Error 0xD0000022
1996 kpf4gui.exe
2040 nvsvc32.exe
388 Error 0xD0000022
628 Error 0xD0000022
664 svchost.exe
684 Error 0xD0000022
716 ULCDRSvr.exe
784 Error 0xD0000022
1660 PDSched.exe
1672 Explorer.EXE
2452 alg.exe
2944 gcasServ.exe
2968 MMKeybd.exe
3176 TrayMon.exe
3196 OSD.exe
3204 DUMeter.exe
3216 Error 0xD0000022
3312 lclock.exe
3384 Web2pop.exe
3516 gcasDtServ.exe
3524 Ares.exe
2724 wuauclt.exe
3464 rundll32.exe
1580 drwtsn32.exe
1700 dwwin.exe

*----> Module List <----*
(0000000000ff0000 - 0000000000ffe000: C:\Program Files\Netropa\Multimedia Keyboard\nhkdll.dll
(0000000001000000 - 000000000100b000: C:\WINDOWS\system32\rundll32.exe
(0000000001630000 - 0000000001697000: C:\WINDOWS\system32\controlkids2.dll
(0000000010000000 - 0000000010023000: D:\Program Files\Stardock\Object Desktop\WindowBlinds\wbui.dll
(00000000325c0000 - 00000000325d2000: D:\Program Files\Microsoft Office\OFFICE11\msohev.dll
(000000004ec50000 - 000000004edf3000: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.2600.2180_x-ww_522f9f82\gdiplus.dll
(0000000058ab0000 - 0000000058ad5000: C:\WINDOWS\system32\desk.cpl
(0000000059800000 - 0000000059816000: D:\Program Files\TuneUp Utilities 2004\WinStylerThemeHelper.dll
(000000005ad70000 - 000000005ada8000: C:\WINDOWS\system32\UxTheme.dll
(000000005b860000 - 000000005b8b4000: C:\WINDOWS\system32\NETAPI32.dll
(000000005ba60000 - 000000005bad1000: C:\WINDOWS\system32\themeui.dll
(000000005cb00000 - 000000005cb6e000: C:\WINDOWS\system32\shimgvw.dll
(000000005cb70000 - 000000005cb96000: C:\WINDOWS\system32\ShimEng.dll
(000000005d090000 - 000000005d127000: C:\WINDOWS\system32\comctl32.dll
(000000005edd0000 - 000000005ede7000: C:\WINDOWS\system32\olepro32.dll
(0000000066000000 - 000000006608f000: D:\Program Files\Stardock\Object Desktop\WindowBlinds\WBlind.dll
(0000000066600000 - 0000000066617000: D:\Program Files\Stardock\Object Desktop\WindowBlinds\wbhelp.dll
(0000000069450000 - 0000000069466000: C:\WINDOWS\system32\faultrep.dll
(000000006f880000 - 000000006fa4a000: C:\WINDOWS\AppPatch\AcGenral.DLL
(0000000071aa0000 - 0000000071aa8000: C:\WINDOWS\system32\WS2HELP.dll
(0000000071ab0000 - 0000000071ac7000: C:\WINDOWS\system32\WS2_32.dll
(0000000071b20000 - 0000000071b32000: C:\WINDOWS\system32\MPR.dll
(00000000722b0000 - 00000000722b5000: C:\WINDOWS\system32\sensapi.dll
(00000000746c0000 - 00000000746e7000: C:\WINDOWS\system32\msls31.dll
(00000000754d0000 - 0000000075550000: C:\WINDOWS\system32\CRYPTUI.dll
(0000000075cf0000 - 0000000075d81000: C:\WINDOWS\system32\MLANG.dll
(0000000076360000 - 0000000076370000: C:\WINDOWS\system32\WINSTA.dll
(0000000076380000 - 0000000076385000: C:\WINDOWS\system32\msimg32.dll
(00000000763b0000 - 00000000763f9000: C:\WINDOWS\system32\comdlg32.dll
(0000000076600000 - 000000007661d000: C:\WINDOWS\System32\CSCDLL.dll
(00000000769c0000 - 0000000076a73000: C:\WINDOWS\system32\USERENV.dll
(0000000076b40000 - 0000000076b6d000: C:\WINDOWS\system32\WINMM.dll
(0000000076c30000 - 0000000076c5e000: C:\WINDOWS\system32\WINTRUST.dll
(0000000076c90000 - 0000000076cb8000: C:\WINDOWS\system32\IMAGEHLP.dll
(0000000076d60000 - 0000000076d79000: C:\WINDOWS\system32\iphlpapi.dll
(0000000076e80000 - 0000000076e8e000: C:\WINDOWS\system32\rtutils.dll
(0000000076e90000 - 0000000076ea2000: C:\WINDOWS\system32\rasman.dll
(0000000076eb0000 - 0000000076edf000: C:\WINDOWS\system32\TAPI32.dll
(0000000076ee0000 - 0000000076f1c000: C:\WINDOWS\system32\RASAPI32.DLL
(0000000076f50000 - 0000000076f58000: C:\WINDOWS\system32\WTSAPI32.dll
(0000000076f60000 - 0000000076f8c000: C:\WINDOWS\system32\WLDAP32.dll
(0000000076fd0000 - 000000007704f000: C:\WINDOWS\system32\CLBCATQ.DLL
(0000000077050000 - 0000000077115000: C:\WINDOWS\system32\COMRes.dll
(0000000077120000 - 00000000771ac000: C:\WINDOWS\system32\OLEAUT32.dll
(00000000771b0000 - 0000000077256000: C:\WINDOWS\system32\WININET.dll
(0000000077260000 - 00000000772fe000: C:\WINDOWS\system32\urlmon.dll
(00000000773d0000 - 00000000774d2000: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
(00000000774e0000 - 000000007761d000: C:\WINDOWS\system32\ole32.dll
(0000000077760000 - 00000000778cc000: C:\WINDOWS\system32\SHDOCVW.dll
(0000000077920000 - 0000000077a13000: C:\WINDOWS\system32\SETUPAPI.dll
(0000000077a20000 - 0000000077a74000: C:\WINDOWS\System32\cscui.dll
(0000000077a80000 - 0000000077b14000: C:\WINDOWS\system32\CRYPT32.dll
(0000000077b20000 - 0000000077b32000: C:\WINDOWS\system32\MSASN1.dll
(0000000077b40000 - 0000000077b62000: C:\WINDOWS\system32\appHelp.dll
(0000000077be0000 - 0000000077bf5000: C:\WINDOWS\system32\MSACM32.dll
(0000000077c00000 - 0000000077c08000: C:\WINDOWS\system32\VERSION.dll
(0000000077c10000 - 0000000077c68000: C:\WINDOWS\system32\msvcrt.dll
(0000000077c70000 - 0000000077c93000: C:\WINDOWS\system32\msv1_0.dll
(0000000077d40000 - 0000000077dd0000: C:\WINDOWS\system32\USER32.dll
(0000000077dd0000 - 0000000077e6b000: C:\WINDOWS\system32\ADVAPI32.dll
(0000000077e70000 - 0000000077f01000: C:\WINDOWS\system32\RPCRT4.dll
(0000000077f10000 - 0000000077f56000: C:\WINDOWS\system32\GDI32.dll
(0000000077f60000 - 0000000077fd6000: C:\WINDOWS\system32\SHLWAPI.dll
(0000000077fe0000 - 0000000077ff1000: C:\WINDOWS\system32\Secur32.dll
(000000007c800000 - 000000007c8f4000: C:\WINDOWS\system32\kernel32.dll
(000000007c900000 - 000000007c9b0000: C:\WINDOWS\system32\ntdll.dll
(000000007c9c0000 - 000000007d1d4000: C:\WINDOWS\system32\SHELL32.dll
(000000007d4a0000 - 000000007d783000: C:\WINDOWS\system32\mshtml.dll

*----> State Dump for Thread Id 0x1d8 <----*

eax=0000eaa6 ebx=00000000 ecx=000a95a0 edx=7c90eb94 esi=0007ebf0 edi=00096058
eip=7c90eb94 esp=0007ebb0 ebp=0007ebcc iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00200246

*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\ntdll.dll -
function: ntdll!KiFastSystemCallRet
7c90eb89 90 nop
7c90eb8a 90 nop
ntdll!KiFastSystemCall:
7c90eb8b 8bd4 mov edx,esp
7c90eb8d 0f34 sysenter
7c90eb8f 90 nop
7c90eb90 90 nop
7c90eb91 90 nop
7c90eb92 90 nop
7c90eb93 90 nop
ntdll!KiFastSystemCallRet:
7c90eb94 c3 ret
7c90eb95 8da42400000000 lea esp,[esp]
7c90eb9c 8d642400 lea esp,[esp]
7c90eba0 90 nop
7c90eba1 90 nop
7c90eba2 90 nop
7c90eba3 90 nop
7c90eba4 90 nop
ntdll!KiIntSystemCall:
7c90eba5 8d542408 lea edx,[esp+0x8]
7c90eba9 cd2e int 2e

*----> Stack Back Trace <----*


Application exception occurred:
App: C:\WINDOWS\system32\rundll32.exe (pid=384)
When: 2/26/2005 @ 09:09:13.562
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: DAD
User Name: Mario
Terminal Session Id: 0
Number of Processors: 2
Processor Type: x86 Family 15 Model 3 Stepping 3
Windows Version: 5.1
Current Build: 2600
Service Pack: 2
Current Type: Multiprocessor Free
Registered Organization: y
Registered Owner:

*----> Task List <----*
0 System Process
4 System
552 smss.exe
804 csrss.exe
828 winlogon.exe
872 services.exe
884 lsass.exe
1052 svchost.exe
1100 svchost.exe
1160 WinStylerThemeSvc.exe
1256 svchost.exe
1328 svchost.exe
1396 svchost.exe
340 spoolsv.exe
1336 nhksrv.exe
1360 Error 0xD0000022
1500 kpf4ss.exe
1600 Error 0xD0000022
1652 Error 0xD0000022
1832 kpf4gui.exe
1992 nvsvc32.exe
2016 wbload.exe
276 kpf4gui.exe
508 Error 0xD0000022
620 Error 0xD0000022
656 svchost.exe
680 Error 0xD0000022
716 ULCDRSvr.exe
764 Error 0xD0000022
1012 PDSched.exe
2148 Explorer.EXE
2496 alg.exe
3092 gcasServ.exe
3100 MMKeybd.exe
3124 TrayMon.exe
3132 OSD.exe
3140 gcasDtServ.exe
3148 DUMeter.exe
3472 Error 0xD0000022
3644 lclock.exe
3676 Web2pop.exe
3696 Ares.exe
2300 wuauclt.exe
384 rundll32.exe
2380 drwtsn32.exe
2960 dwwin.exe

*----> Module List <----*
(0000000000ff0000 - 0000000000ffe000: C:\Program Files\Netropa\Multimedia Keyboard\nhkdll.dll
(0000000001000000 - 000000000100b000: C:\WINDOWS\system32\rundll32.exe
(00000000015f0000 - 0000000001657000: C:\WINDOWS\system32\controlkids2.dll
(0000000010000000 - 0000000010023000: D:\Program Files\Stardock\Object Desktop\WindowBlinds\wbui.dll
(00000000325c0000 - 00000000325d2000: D:\Program Files\Microsoft Office\OFFICE11\msohev.dll
(000000004ec50000 - 000000004edf3000: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.2600.2180_x-ww_522f9f82\gdiplus.dll
(0000000058ab0000 - 0000000058ad5000: C:\WINDOWS\system32\desk.cpl
(0000000059800000 - 0000000059816000: D:\Program Files\TuneUp Utilities 2004\WinStylerThemeHelper.dll
(000000005ad70000 - 000000005ada8000: C:\WINDOWS\system32\UxTheme.dll
(000000005b860000 - 000000005b8b4000: C:\WINDOWS\system32\NETAPI32.dll
(000000005ba60000 - 000000005bad1000: C:\WINDOWS\system32\themeui.dll
(000000005cb00000 - 000000005cb6e000: C:\WINDOWS\system32\shimgvw.dll
(000000005cb70000 - 000000005cb96000: C:\WINDOWS\system32\ShimEng.dll
(000000005d090000 - 000000005d127000: C:\WINDOWS\system32\comctl32.dll
(000000005edd0000 - 000000005ede7000: C:\WINDOWS\system32\olepro32.dll
(0000000066000000 - 000000006608f000: D:\Program Files\Stardock\Object Desktop\WindowBlinds\WBlind.dll
(0000000066600000 - 0000000066617000: D:\Program Files\Stardock\Object Desktop\WindowBlinds\wbhelp.dll
(0000000069450000 - 0000000069466000: C:\WINDOWS\system32\faultrep.dll
(000000006f880000 - 000000006fa4a000: C:\WINDOWS\AppPatch\AcGenral.DLL
(0000000071aa0000 - 0000000071aa8000: C:\WINDOWS\system32\WS2HELP.dll
(0000000071ab0000 - 0000000071ac7000: C:\WINDOWS\system32\WS2_32.dll
(0000000071b20000 - 0000000071b32000: C:\WINDOWS\system32\MPR.dll
(00000000722b0000 - 00000000722b5000: C:\WINDOWS\system32\sensapi.dll
(00000000746c0000 - 00000000746e7000: C:\WINDOWS\system32\msls31.dll
(00000000754d0000 - 0000000075550000: C:\WINDOWS\system32\CRYPTUI.dll
(0000000075cf0000 - 0000000075d81000: C:\WINDOWS\system32\MLANG.dll
(0000000076360000 - 0000000076370000: C:\WINDOWS\system32\WINSTA.dll
(0000000076380000 - 0000000076385000: C:\WINDOWS\system32\msimg32.dll
(00000000763b0000 - 00000000763f9000: C:\WINDOWS\system32\comdlg32.dll
(0000000076600000 - 000000007661d000: C:\WINDOWS\System32\CSCDLL.dll
(00000000769c0000 - 0000000076a73000: C:\WINDOWS\system32\USERENV.dll
(0000000076b40000 - 0000000076b6d000: C:\WINDOWS\system32\WINMM.dll
(0000000076c30000 - 0000000076c5e000: C:\WINDOWS\system32\WINTRUST.dll
(0000000076c90000 - 0000000076cb8000: C:\WINDOWS\system32\IMAGEHLP.dll
(0000000076d60000 - 0000000076d79000: C:\WINDOWS\system32\iphlpapi.dll
(0000000076e80000 - 0000000076e8e000: C:\WINDOWS\system32\rtutils.dll
(0000000076e90000 - 0000000076ea2000: C:\WINDOWS\system32\rasman.dll
(0000000076eb0000 - 0000000076edf000: C:\WINDOWS\system32\TAPI32.dll
(0000000076ee0000 - 0000000076f1c000: C:\WINDOWS\system32\RASAPI32.DLL
(0000000076f50000 - 0000000076f58000: C:\WINDOWS\system32\WTSAPI32.dll
(0000000076f60000 - 0000000076f8c000: C:\WINDOWS\system32\WLDAP32.dll
(0000000076fd0000 - 000000007704f000: C:\WINDOWS\system32\CLBCATQ.DLL
(0000000077050000 - 0000000077115000: C:\WINDOWS\system32\COMRes.dll
(0000000077120000 - 00000000771ac000: C:\WINDOWS\system32\OLEAUT32.dll
(00000000771b0000 - 0000000077256000: C:\WINDOWS\system32\WININET.dll
(0000000077260000 - 00000000772fe000: C:\WINDOWS\system32\urlmon.dll
(00000000773d0000 - 00000000774d2000: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
(00000000774e0000 - 000000007761d000: C:\WINDOWS\system32\ole32.dll
(0000000077760000 - 00000000778cc000: C:\WINDOWS\system32\SHDOCVW.dll
(0000000077920000 - 0000000077a13000: C:\WINDOWS\system32\SETUPAPI.dll
(0000000077a20000 - 0000000077a74000: C:\WINDOWS\System32\cscui.dll
(0000000077a80000 - 0000000077b14000: C:\WINDOWS\system32\CRYPT32.dll
(0000000077b20000 - 0000000077b32000: C:\WINDOWS\system32\MSASN1.dll
(0000000077b40000 - 0000000077b62000: C:\WINDOWS\system32\appHelp.dll
(0000000077be0000 - 0000000077bf5000: C:\WINDOWS\system32\MSACM32.dll
(0000000077c00000 - 0000000077c08000: C:\WINDOWS\system32\VERSION.dll
(0000000077c10000 - 0000000077c68000: C:\WINDOWS\system32\msvcrt.dll
(0000000077c70000 - 0000000077c93000: C:\WINDOWS\system32\msv1_0.dll
(0000000077d40000 - 0000000077dd0000: C:\WINDOWS\system32\USER32.dll
(0000000077dd0000 - 0000000077e6b000: C:\WINDOWS\system32\ADVAPI32.dll
(0000000077e70000 - 0000000077f01000: C:\WINDOWS\system32\RPCRT4.dll
(0000000077f10000 - 0000000077f56000: C:\WINDOWS\system32\GDI32.dll
(0000000077f60000 - 0000000077fd6000: C:\WINDOWS\system32\SHLWAPI.dll
(0000000077fe0000 - 0000000077ff1000: C:\WINDOWS\system32\Secur32.dll
(000000007c800000 - 000000007c8f4000: C:\WINDOWS\system32\kernel32.dll
(000000007c900000 - 000000007c9b0000: C:\WINDOWS\system32\ntdll.dll
(000000007c9c0000 - 000000007d1d4000: C:\WINDOWS\system32\SHELL32.dll
(000000007d4a0000 - 000000007d783000: C:\WINDOWS\system32\mshtml.dll

*----> State Dump for Thread Id 0xf0 <----*

eax=00000200 ebx=00000000 ecx=00000200 edx=7c90eb94 esi=0007ebf0 edi=00096058
eip=7c90eb94 esp=0007ebb0 ebp=0007ebcc iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00200246

*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\ntdll.dll -
function: ntdll!KiFastSystemCallRet
7c90eb89 90 nop
7c90eb8a 90 nop
ntdll!KiFastSystemCall:
7c90eb8b 8bd4 mov edx,esp
7c90eb8d 0f34 sysenter
7c90eb8f 90 nop
7c90eb90 90 nop
7c90eb91 90 nop
7c90eb92 90 nop
7c90eb93 90 nop
ntdll!KiFastSystemCallRet:
7c90eb94 c3 ret
7c90eb95 8da42400000000 lea esp,[esp]
7c90eb9c 8d642400 lea esp,[esp]
7c90eba0 90 nop
7c90eba1 90 nop
7c90eba2 90 nop
7c90eba3 90 nop
7c90eba4 90 nop
ntdll!KiIntSystemCall:
7c90eba5 8d542408 lea edx,[esp+0x8]
7c90eba9 cd2e int 2e

*----> Stack Back Trace <----*
I used the search command to look for any .DMP file but with no success. may I also add that only when I click on the Desktop tab in the display properties gives me this problem otherwise I can change display screensavers etc. without any problems. and another thing is that when I restart the computer after this problem is that while shutting down a window pops up trying to shut rundll32.exe, maybe this is of any help

 

I am also gettting this window :

DrWatson Postmortem Debugger has encountered a problem and needs to close. We are sorry for the inconvenience.