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Old 18th January 2005   #1
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Updates ready to install, but can't


I'm running XP SP2. I keep getting the yellow update shield appearing in my system tray. If I hold my mouse over it, I get a message telling me that Updates are ready to install and to click on the icon to get them to install. However, when I click on the icon (left or right click), the icon disappears and nothing happens. A few minutes later the icon reappears.

Does anyone recognise these symptoms?

Is there somewhere on my system where I can find the downloaded updates and install them without going through the system tray icon?

Thanks in advance for any advice.

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Old 18th January 2005   #2
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Use the windows update link in your start menu.

I had a similar problem but in my case I could click on the icon just fine. I'd double click on it and the window that shows the updates would pop up. But, when I clicked on the button to install them, the window would just disappear along with the tray icon. Eventually the tray icon would be back. I never did find an answer for it so I just updated via windows update. That worked fine and the icon would disappear until the next time there was updates available. Installing SP2 took care of the problem for me but I see you're already running it so that's really no help.

I'll have a look around and see what I can find. I didn't really spend a lot of time looking for a solution as the windows update work around was just fine for me. I still got the notifications and the shield icon dissappeared after using windows update so..... Maybe somebody else will have some suggestions for ya.

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Old 18th January 2005   #3
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It gets worse. If I try to update via the web, I get:

Quote:
(Error number: 0x800A0046)
Windows Update has encountered an error and cannot display the requested page. You may find the following resources helpful in resolving the problem:
If I follow the trouble shooter I get
Quote:
Problem description

This error can occur if the user logon account is part of the Guests account or a limited-user acount, if the security descriptor does not allow have the Authenticated Users to run Windows Update, or if the Impersonate a client after authentication policy is missing Service and Administrators from the Users and Groups list.
Which doesn't apply to me - my account is neither a guest nor a limited user account. I have local admin rights.

Another option given is
Quote:
Verify the Local Administrator and Service account are added to the "Impersonate a client after authentication" security policy.
I've done that with no success.

Any suggestions?

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Old 18th January 2005   #4
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I found a fix. I logged in as the Domain admin and then installed the update. There must be something wrong with my user profile....

Thanks for you help.

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Old 18th January 2005   #5
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Your welcome but I really wasn't of much help. I'm glad you found the answer though. You had me scratching my head until I read the answer.

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Old 19th January 2005   #6
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You pointed me in the right direction. The web update gave me an error message. When I thought about it those messages were both pointing at problems with the user account. So the next step was to try another account.

Every little helps

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