Random Reboots [DUMP]

Ok here is the deal. I consider myself pretty good with computes, but have a lot to learn. Everyone I know calls me when they have computer questions. It really gets annoying sometimes. I do however try to build PC’s for family and friends when they ask. They extra money is nice for a college student, but I also get into trouble when I am expected to service them when they go down. So finally here is my problem…

I built a computer for the daughter of my ex-girlfriend’s aunt (don’t ask). This was for her Christmas two years ago (2002). I couldn’t even tell you what the original parts were b/c so much has changed since then. Everything worked great until about 6 months ago they called me b/c the computer would shut down and reboot at random times. She said it was sometimes while burning CD’s, or surfing the net, or when using windows media player. No consistently to it what so ever. Here is the history of my recent actions.

DEC 2002 "“ Built System
Giga-byte Mobo
Athlon XP 2400
512 "“ RAM
WD 60 GB HD
32 MB ATI
Lite-on 12x DVD Player
Lite-on 48-?-48 CD-RW
On Board Sound and LAN

Aug. 2004 "“ Replaced….
64 MB Radeon 9200 (this was only b/c they wanted an upgrade)
Mobo "“ BIOSTAR "M7NCD PRO" nForce2 Ultra 400
RAM "“ Kingston 512 PC3200 CL3 184 "“ Pin Dimm
*** I also completely backed up their system and reformatted the HD. Reinstall every thing for OS, and Office suite, to Printer, AIM and all the other software they said they needed

Nov 2004 "“ Replaced Power supply: AG 420w

DEC 2004 "“ Replaced MOBO again, b/c I was also not happy with the same biostar I installed in my personal computer. Mine restarted a few times also.
Giga-Byte GA-7N400L.
I didn’t have to reinstall all the software b/c I made sure to get the same nforce2 chipset. I played with the computer for several hours. Ran several tests, and tried everything to get it to shut off. It didn’t, so I returned it assuring them that it was fixed. 2 days later…

It is doing the same thing. Mostly when you exit windows media player, but also when surfing the net and once when running some SAT program? I am sitting in front of right now, typing this and begging someone to help me. I have searched the internet right and left and seem to see more post from you guys then any others. I will gladly become a $50.00 paying member if anyone can help me come up with a solution. I have read many of the other threads and tried some of the things that they suggested. I have already taken the auto-reboot function off in safe mode, it gave me the "blue screen of death" a few minutes ago (good thing I am typing this is word and saving it every few minutes). I can post all the memory dumb stuff if someone will give me a quick guide on how to do it. I really appreciate any help and sorry this was so long, just wanted to be sure and give everyone the whole story up front.

Thanks,

Reese

 

I figured out how to this from another thread, hope this helps in getting me some help.

THanks,

Reese



Opened log file 'c:\debuglog.txt'
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

Microsoft (R) Windows Debugger Version 6.3.0017.0
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Comment: 'Dr. Watson generated MiniDump'
Windows XP Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: SingleUserTS
Debug session time: Sun Nov 14 13:15:26 2004
System Uptime: not available
Process Uptime: 0 days 0:00:02.000
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
..............................
(8a0.8a4): Access violation - code c0000005 (!!! second chance !!!)
eax=01dd582c ebx=00ad1101 ecx=01dd582c edx=00000002 esi=00ad11b8 edi=01dd582c
eip=1005e630 esp=0012f1dc ebp=0090ac90 iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202
Unable to load image C:\Program Files\HP\Image Zone Express\fermataU.dll, Win32 error 2
*** WARNING: Unable to verify timestamp for fermataU.dll
*** ERROR: Module load completed but symbols could not be loaded for fermataU.dll
fermataU+0x5e630:
1005e630 8b01 mov eax,[ecx] ds:0023:01dd582c=????????
0:000> !analyze -v;r;kv;lmtn;.logclose;q
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************


FAULTING_IP:
fermataU+5e630
1005e630 8b01 mov eax,[ecx]

EXCEPTION_RECORD: ffffffff -- (.exr ffffffffffffffff)
.exr ffffffffffffffff
ExceptionAddress: 1005e630 (fermataU+0x0005e630)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 01dd582c
Attempt to read from address 01dd582c

DEFAULT_BUCKET_ID: APPLICATION_FAULT

PROCESS_NAME: HP_IZE.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx ". The memory could not be "%s ".

READ_ADDRESS: 01dd582c

BUGCHECK_STR: ACCESS_VIOLATION

THREAD_ATTRIBUTES:
LAST_CONTROL_TRANSFER: from 00000000 to 1005e630

STACK_TEXT:
0090ac90 00000000 00000000 00000000 00000000 fermataU+0x5e630


FOLLOWUP_IP:
fermataU+5e630
1005e630 8b01 mov eax,[ecx]

SYMBOL_STACK_INDEX: 0

FOLLOWUP_NAME: MachineOwner

SYMBOL_NAME: fermataU+5e630

MODULE_NAME: fermataU

IMAGE_NAME: fermataU.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 4173878b

STACK_COMMAND: .ecxr ; kb

BUCKET_ID: ACCESS_VIOLATION_fermataU+5e630

Followup: MachineOwner
---------

eax=01dd582c ebx=00ad1101 ecx=01dd582c edx=00000002 esi=00ad11b8 edi=01dd582c
eip=1005e630 esp=0012f1dc ebp=0090ac90 iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202
fermataU+0x5e630:
1005e630 8b01 mov eax,[ecx] ds:0023:01dd582c=????????
ChildEBP RetAddr Args to Child
WARNING: Stack unwind information not available. Following frames may be wrong.
0090ac90 00000000 00000000 00000000 00000000 fermataU+0x5e630
start end module name
00400000 0048e000 HP_IZE HP_IZE.exe Mon Oct 18 05:10:37 2004 (4173888D)
00910000 0091e000 IZERes IZERes.dll Mon Oct 18 05:08:51 2004 (41738823)
00bd0000 00c94000 ViewPlg ViewPlg.dll Mon Oct 18 05:08:45 2004 (4173881D)
00d00000 00d0e000 XAHook XAHook.dll Tue Apr 29 13:41:23 2003 (3EAEB943)
10000000 10165000 fermataU fermataU.dll Mon Oct 18 05:06:19 2004 (4173878B)
5b0a0000 5b0a7000 umdmxfrm umdmxfrm.dll Sat Aug 18 01:35:53 2001 (3B7DFEB9)
5cd70000 5cd77000 serwvdrv serwvdrv.dll Sat Aug 18 01:35:55 2001 (3B7DFEBB)
5d090000 5d127000 comctl32 comctl32.dll Wed Aug 04 03:56:31 2004 (411096AF)
73000000 73026000 winspool winspool.drv Wed Aug 04 03:56:38 2004 (411096B6)
76080000 760e5000 msvcp60 msvcp60.dll Wed Aug 04 03:59:13 2004 (41109751)
76b40000 76b6d000 winmm winmm.dll Wed Aug 04 03:57:10 2004 (411096D6)
77120000 771ac000 oleaut32 oleaut32.dll Wed Aug 04 03:57:39 2004 (411096F3)
771b0000 77256000 wininet wininet.dll Wed Sep 29 14:47:04 2004 (415B0328)
773d0000 774d2000 comctl32_773d0000 comctl32.dll Wed Aug 04 03:55:56 2004 (4110968C)
774e0000 7761c000 ole32 ole32.dll Wed Aug 04 03:57:38 2004 (411096F2)
77920000 77a13000 setupapi setupapi.dll Wed Aug 04 03:56:32 2004 (411096B0)
77a80000 77b14000 crypt32 crypt32.dll Wed Aug 04 03:56:01 2004 (41109691)
77b20000 77b32000 msasn1 msasn1.dll Wed Aug 04 03:57:23 2004 (411096E3)
77b40000 77b62000 apphelp apphelp.dll Wed Aug 04 03:56:36 2004 (411096B4)
77c00000 77c08000 version version.dll Wed Aug 04 03:56:39 2004 (411096B7)
77c10000 77c68000 msvcrt msvcrt.dll Wed Aug 04 03:59:14 2004 (41109752)
77d40000 77dd0000 user32 user32.dll Wed Aug 04 03:56:40 2004 (411096B8)
77dd0000 77e6b000 advapi32 advapi32.dll Wed Aug 04 03:56:23 2004 (411096A7)
77e70000 77f01000 rpcrt4 rpcrt4.dll Wed Aug 04 03:56:30 2004 (411096AE)
77f10000 77f56000 gdi32 gdi32.dll Wed Aug 04 03:56:07 2004 (41109697)
77f60000 77fd6000 shlwapi shlwapi.dll Wed Aug 04 03:56:44 2004 (411096BC)
78000000 7803f000 MSLURT MSLURT.dll Fri Jul 30 11:51:06 2004 (410A6E6A)
7c800000 7c8f4000 kernel32 kernel32.dll Wed Aug 04 03:56:36 2004 (411096B4)
7c900000 7c9b0000 ntdll ntdll.dll Wed Aug 04 03:56:36 2004 (411096B4)
7c9c0000 7d1d4000 shell32 shell32.dll Wed Aug 04 03:56:39 2004 (411096B7)
Closing open log file c:\debuglog.txt

 

Hello rewalker81.
Question: Does Windows look like it's shutting down normally and then reboots or does the monitor just suddenly go from Windows to black and then reboots?

1st impression: You've replaced everything but the RAM. Bad RAM can cause spontanious reboot problems, I've seen it.

2nd impression: I looked up your power supply and found it's only about a $22 unit. If the CPU is the brain, the PS is the heart. It must reliably pump the proper voltage through the system. I always use Antec power supplies, but other brands can be good to. I allocate at least $75 for the ps on any PC I build. A weak or faulty ps can cause this problem.

From your dump file:

Do they have an HP printer or other HP device? I can't find HP_IZE anywhere, but I'm guessing it has to do with an HP product.

Finally, do you subscribe to any PC mags? I heartily recommend Maximum PC. I use their recomendations (usually from a mag 6mo. to 1yr old, as I can't afford cutting edge tech).

Finally, I always tell my customers that they get what they pay for.

 

thanks for the reply, yes the screen just goes blank and then reboots. Not shut down procedure at all. To tell you thruth, i did not actuall install that power supply, I wasn't in town so they got come hospital tech guy to look at it. And the RAM was replaced in Aug.

Yes, there is an HP photo printer installed on the machine. Should i uninstall it and reinstall it?

Finally, no i do not currently subscribe, but probably will once i get out of College, money is tight for me too. I also agree, you get what you payfore.

I will also add this, i woud say 8 out of 10 times, the computer shuts down while Windows Media player is open, not always but most of the time. Could it be currupt of somthing. Is there anyway to uninstall and reinstall it, or might I try to reimage the machine again?

Please Help

Thanks,

Reese

 

the dump file you posted was for a user mode program crashing. It had nothing to do with a random reboot. After your machine reboots, give it a little time to generate the dump, then go look in c:\windows and c:\windows\minidump for an appropriately timestamped file.

In absence of actual data, i can only say that RAM is the most common hardware vector, and should be one of the first things to try in your hardware troubleshooting.

Get us a dump log from a blue screen, and we can help you more.

 

I will try to go back over to their house this weekend and make it crash again to get a correct dump log. Before i left it last night, i put a different stick of Kingston 512 3200 Ram i had laying around. I will see what it does over the next few days. Thanks,

Reese

 

The problem still persists.

Sorry, it has been a while since I have had a chance to post back due the fact that I have been out of town, but I am still having a major problem with this compute. The RAM has been replaced, but it still crashes several times a night. I have been trying to create the dump files and I am pretty sure that I am following the instructions correctly, but every time I look at the c:\debuglog.txt file it is the exact same as the one posted above. Also I get this error when I try to open the many minidump files. They appear to be the correct times of the crashes, but all of them read the same…


Microsoft (R) Windows Debugger Version 6.3.0017.0
Copyright (c) Microsoft Corporation. All rights reserved.

CommandLine: "C:\WINDOWS\Minidump\Mini011405-01.dmp "
Cannot execute ' "C:\WINDOWS\Minidump\Mini011405-01.dmp "', Win32 error 193
"%1 is not a valid Win32 application. "


Please help if anyone can. I know there has to be a logical explanation to the reboots.

Thanks,

Reese