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Old 4th September 2004   #1
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No Right Click Properties


Whenever I right click on a folder anywhere on my computer and select properties nothing comes up. I'm running XP Pro SP2.

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Old 4th September 2004   #2
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My System
First, try another mouse. If that works, take yours apart and see if there is dust or lint messing up the right click connection. If still no joy,
go into Control Panel and check your mouse properties, if all looks fine there, go into Device Manager (Hardware Tab in System of CP) and see if you can update your mouse drivers.

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Old 4th September 2004   #3
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Mouse checks out fine. Same problem with another mouse. My problem isn't clicking, its that when I right click and select properties, nothing happens. It works fine with files on my desktop, but whenever I try on a file/folder in explorer/my computer nothing happens.

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Old 4th September 2004   #4
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Unzip and run the attached. Look in the Company column and, whilst holding down the Alt key, click on each non-Microsoft item. Once you've worked your way through the list, click File - Disable Selected items.

Try right-clicking on an icon. Does the context menu appear? If so, re-enable a single item and then try right-clicking an icon. Continue doing this until you ID the problematic entry.

EDIT: BTW, DivX has been known to cause this issue - so, if installed, you might wanna start your search with the associated extensions.

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Old 4th September 2004   #5
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slk230mb--You are describing a Context Menu Handling problem. There might be a fix by changing the Registry, but the simplest solution might be a System Restore.
If this happened only recently, have you installed new hard/software just before the problem? Chosing a System Restore date before that might be the key.
Dang!! I delayed posting and Brett beat me. But his solution sounds promising.

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Old 5th September 2004   #6
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Brett and Welshjim thanks for the suggestions but neither worked. I haven't modified hardware/software for a while. Any thing else guys. Thanks

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Old 5th September 2004   #7
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Right click C:\WINDOWS\INF\shell.inf and choose Install.

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Old 5th September 2004   #8
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Thanks surferdude2, but that didn't work as well. This is kinda weird, it will display file properties but not folder properties.

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Old 5th September 2004   #9
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Then I'd suggest a repair install as outlined here.

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Old 5th September 2004   #10
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I better make an SP2 bootable cd first.

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Old 5th September 2004   #11
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The big change software change is installing Windows XP SP2, which may have affected existing context menus which is why Brett's suggestion to troubleshoot the problem by turning some of them off use shellexview is a great idea.

Windows XP SP2 affects poorly written software by enabling Data Execution Prevent. You could turn off Data Execution Prevention (DEP) for explorer.exe to see if that changes your problem. However, if it does work, I would suggest enabling it and then finding which shell extension is poorly written.

The following is a cut and Paste from Help and Support.
Start \ Help \ Search and then type: DEP

To turn Data Execution Prevention on or off for a program
If you turn off Data Execution Prevention (DEP) for a specific program, it might become vulnerable to attack. A successful attack could then spread to other programs on your computer, to your contacts, and damage your personal files. If you suspect that a program does not run correctly when DEP is turned on, check for a DEP-compatible version or update from the software publisher before you change any DEP settings.

You must be logged on as an administrator or a member of the Administrators group in order to complete this procedure. If your computer is connected to a network, network policy settings might also prevent you from completing this procedure.
1. To open System Properties, click Start, click Control Panel, click Performance and Maintenance, and then click System.
2. Click the Advanced tab and, under Performance, click Settings.
3. Click the Data Execution Prevention tab.
4. In the Turn on DEP for all programs and services except those I select list, do one of the following:
To turn off DEP for a program, select the check box next to the program name and click OK. (If the name of the program doesn't appear in the list, click Add, navigate to your Program Files folder, select the program's executable file which will have an .exe file extension, and click OK).
or

To turn on DEP for a program, clear the check box next to the program name, and then click OK.

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Old 5th September 2004   #12
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Well I attempted a repair install last night, but then realized that my product key was on a sticker on my old case 200 miles away at home. So I just decided to revert back to my pre-SP2 system by re-imaging the hard drive with the SP1 files. It's working fine now, and maybe in a few days I will try SP2 again.

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Old 5th September 2004   #13
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My System
Thanks for the update. If you pinpoint the exact issue on the next go-around, please post back your findings.

Lots to be said for a good backup image.

ps. A repair install may just have taken on enhanced value since it can rid one of the SP2 demons also.

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Old 11th September 2004   #14
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Ugg, well I am back with SP2 and the same right click problems. Only thing different this time around is that my friend accidentally deleted my back up image

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Old 11th September 2004   #15
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Well I started to turn off processes that didn't look familiar in hopes of finding a solution. Low and behold I turn off inetinfo.exe and everything I right clicked came up on the screen at once. Also the computer runs faster. Now if I can only find what is starting it...

Edit...after terminating the process once, its opens again and the right click functionality is still there. I don't understand what is opening in the second instance that is difference than the first any ideas


Last edited by slk230mb; 11th September 2004 at 05:33.
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