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explorer crash on rmb

Discussion in 'Windows XP' started by atari, 2004/08/30.

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  1. 2004/08/30
    atari

    atari Inactive Thread Starter

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    When I explore my computer, on some files, when I right click explorer crashes. (not internet explorer)

    I start by right clicking, above the start button, and then choose explore. I use this to ask the properties of a file, or copy and paste the file. The problem is that on some files, when I right click, the options pulldown menu doesn't appear, but instead of this, the windons error report pops up. (instead of this, pressing cntrl C doesn't help, same problem ocures)

    Untill now I managed to solve this problem, through system restore.
    I used to restore the computer, a few weeks back in time, and the problem was solved.

    I installed sp2 this weekend (and uninstalled it) , but because of this I cant restore, to a few weeks ago.

    By using a search engine I found this site.
    Some one had this problem too.

    He was told to install the debugging tools. And ceate a log file.
    I have XP pro, and tried this. This is what happens
    (Copied from cmd window)

    C:\>cd C:\Program Files\Debugging Tools for Windows

    C:\Program Files\Debugging Tools for Windows>cdb -logo C:\debugtxt -z C:\Documen
    ts and Settings\All Users\Application Data\Microsoft\Dr Watson

    Microsoft (R) Windows Debugger Version 6.3.0017.0
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Documents]
    Could not open dump file [C:\Documents], Win32 error 2
    "The system cannot find the file specified. "
    Debuggee initialization failed, Win32 error 2
    "The system cannot find the file specified. "

    C:\Program Files\Debugging Tools for Windows>cdb -logo c:\debug.txt -z "C:\Docum
    ents and Settings\All Users\Application Data\Microsoft\Dr Watson "

    Microsoft (R) Windows Debugger Version 6.3.0017.0
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Documents and Settings\All Users\Application Data\Microsof
    t\Dr Watson]
    Could not open dump file [C:\Documents and Settings\All Users\Application Data\M
    icrosoft\Dr Watson], Win32 error 5
    "Access is denied. "
    Debuggee initialization failed, Win32 error 5
    "Access is denied. "

    C:\Program Files\Debugging Tools for Windows>

    I first forgot the " " marks, but then acces denied ?

    Question cant I run the debugger through the gui ?
    I am very bad with dos commands.

    As far as I understand it, I am loged in as admin. (there is no guest account)
    (McAfee virus scanner, Kerio Firewall) (Spybot search and destroy, and Adaware, are used almost every week :( )
     
  2. 2004/08/30
    JoeHobart

    JoeHobart Inactive Alumni

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    Code:
    cdb -logo c:\debug.txt -z  "C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson[B][I]\USER.DMP "[/B][/I]
    
    You forgot to point it to a specific DMP file. I'd recommend to just use the tool from here to collect the info. Doing it by hand it pretty tough, and prone to errors.
     

  3. to hide this advert.

  4. 2004/08/30
    atari

    atari Inactive Thread Starter

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    I installed the debugger tools.

    I do not understand what to do with the php file.
    or am I mis interpreting this?


    Ofcourse I tried somethings, and it seems I have to set the symbol path. Problem is I dont understand what that means. What am I looking for?

    Microsoft (R) Windows Debugger Version 6.3.0017.0
    Copyright (c) Microsoft Corporation. All rights reserved.

    Loading Dump File [C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp]
    User Mini Dump File: Only registers, stack and portions of memory are available

    Comment: 'Dr. Watson generated MiniDump'
    Windows XP Version 2600 (Service Pack 1) UP Free x86 compatible
    Product: WinNt, suite: SingleUserTS
    Debug session time: Mon Aug 30 12:44:51 2004
    System Uptime: not available
    Process Uptime: 0 days 0:06:35.000
    Symbol search path is: *** Invalid ***
    ****************************************************************************
    * Symbol loading may be unreliable without a symbol search path. *
    * Use .symfix to have the debugger choose a symbol path. *
    * After setting your symbol path, use .reload to refresh symbol locations. *
    ****************************************************************************
    Executable search path is:
    .....................................................................................................................
    (b88.2b8): Access violation - code c0000005 (!!! second chance !!!)
    eax=5f534449 ebx=00000000 ecx=0288e910 edx=01d3ef51 esi=0288e9f4 edi=77fa511b
    eip=77e7284a esp=0288e8b8 ebp=0288e8f0 iopl=0 nv up ei pl zr na po nc
    cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for kernel32.dll -
    kernel32!GetFileTime+0x89:
    77e7284a 803820 cmp byte ptr [eax],0x20 ds:0023:5f534449=??
     
    Last edited: 2004/08/30
  5. 2004/08/30
    JoeHobart

    JoeHobart Inactive Alumni

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    heh, like i said, getting a dump to successfully open is complecated buisiness. You got a PHP prompt because you have some goofy browser or a hardcore firewall like proxomitron. That post has a zip file attached. If you cannot get to it, send me a PM with your email address and ill send it off to you.
     
  6. 2004/08/31
    atari

    atari Inactive Thread Starter

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    Thanks for the file :) I made this log right after the crash of explorer.

    Opened log file 'c:\debuglog.txt'
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

    Microsoft (R) Windows Debugger Version 6.3.0017.0
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp]
    User Mini Dump File: Only registers, stack and portions of memory are available

    Comment: 'Dr. Watson generated MiniDump'
    Windows XP Version 2600 (Service Pack 1) UP Free x86 compatible
    Product: WinNt, suite: SingleUserTS
    Debug session time: Tue Aug 31 22:04:34 2004
    System Uptime: not available
    Process Uptime: 0 days 1:34:18.000
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
    .............................................................................................................................
    (508.a00): Access violation - code c0000005 (!!! second chance !!!)
    eax=5f534449 ebx=00000000 ecx=02aadccc edx=029fef51 esi=02aaddb0 edi=77fa511b
    eip=77e7284a esp=02aadc74 ebp=02aadcac iopl=0 nv up ei pl zr na po nc
    cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246
    kernel32!BaseDllIniFileNameLength+0x3e:
    77e7284a 803820 cmp byte ptr [eax],0x20 ds:0023:5f534449=??
    0:019> !analyze -v;r;kv;lmtn;.logclose;q
    *******************************************************************************
    * *
    * Exception Analysis *
    * *
    *******************************************************************************

    *** WARNING: Unable to verify checksum for M2WShlEx.dll
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for M2WShlEx.dll -

    FAULTING_IP:
    kernel32!BaseDllIniFileNameLength+3e
    77e7284a 803820 cmp byte ptr [eax],0x20

    EXCEPTION_RECORD: ffffffff -- (.exr ffffffffffffffff)
    .exr ffffffffffffffff
    ExceptionAddress: 77e7284a (kernel32!BaseDllIniFileNameLength+0x0000003e)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 00000000
    Parameter[1]: 5f534449
    Attempt to read from address 5f534449

    DEFAULT_BUCKET_ID: APPLICATION_FAULT

    PROCESS_NAME: explorer.exe

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx ". The memory could not be "%s ".

    READ_ADDRESS: 5f534449

    BUGCHECK_STR: ACCESS_VIOLATION

    THREAD_ATTRIBUTES:
    LAST_CONTROL_TRANSFER: from 77e71942 to 77e7284a

    STACK_TEXT:
    02aadc74 77e71942 00000000 02aadccc 00000080 kernel32!BaseDllIniFileNameLength+0x3e
    02aadcac 77e71864 00000000 00000001 00000000 kernel32!BaseDllCaptureIniFileParameters+0x64
    02aadda0 77e728c8 00000000 00000000 00000000 kernel32!BaseDllReadWriteIniFile+0xb3
    02aaddd4 029f2279 029fb3b4 5f534449 00000080 kernel32!GetPrivateProfileStringA+0x32
    WARNING: Stack unwind information not available. Following frames may be wrong.
    77e7827e 458b14ec 5d8b530c 04c7f608 a55f850f M2WShlEx!DllGetClassObject+0x7d9
    83ec8b55 00000000 00000000 00000000 00000000 0x458b14ec


    FOLLOWUP_IP:
    M2WShlEx!DllGetClassObject+7d9
    029f2279 f7d8 neg eax

    SYMBOL_STACK_INDEX: 4

    FOLLOWUP_NAME: MachineOwner

    SYMBOL_NAME: M2WShlEx!DllGetClassObject+7d9

    MODULE_NAME: M2WShlEx

    IMAGE_NAME: M2WShlEx.dll

    DEBUG_FLR_IMAGE_TIMESTAMP: 3d209fc8

    STACK_COMMAND: .ecxr ; kb

    BUCKET_ID: ACCESS_VIOLATION_M2WShlEx!DllGetClassObject+7d9

    Followup: MachineOwner
    ---------

    eax=5f534449 ebx=00000000 ecx=02aadccc edx=029fef51 esi=02aaddb0 edi=77fa511b
    eip=77e7284a esp=02aadc74 ebp=02aadcac iopl=0 nv up ei pl zr na po nc
    cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246
    kernel32!BaseDllIniFileNameLength+0x3e:
    77e7284a 803820 cmp byte ptr [eax],0x20 ds:0023:5f534449=??
    ChildEBP RetAddr Args to Child
    02aadc74 77e71942 00000000 02aadccc 00000080 kernel32!BaseDllIniFileNameLength+0x3e (FPO: [2,0,1])
    02aadcac 77e71864 00000000 00000001 00000000 kernel32!BaseDllCaptureIniFileParameters+0x64 (FPO: [Non-Fpo])
    02aadda0 77e728c8 00000000 00000000 00000000 kernel32!BaseDllReadWriteIniFile+0xb3 (FPO: [Non-Fpo])
    02aaddd4 029f2279 029fb3b4 5f534449 00000080 kernel32!GetPrivateProfileStringA+0x32 (FPO: [Non-Fpo])
    WARNING: Stack unwind information not available. Following frames may be wrong.
    77e7827e 458b14ec 5d8b530c 04c7f608 a55f850f M2WShlEx!DllGetClassObject+0x7d9
    83ec8b55 00000000 00000000 00000000 00000000 0x458b14ec
    start end module name
    00960000 00967000 LgWndHk LgWndHk.dll Thu Jan 08 20:10:00 2004 (3FFDAB08)
    00980000 00991000 CTAGENT CTAGENT.DLL Tue Nov 05 04:05:28 2002 (3DC73578)
    00fb0000 00fbc000 AcroIEHelper AcroIEHelper.dll Mon Nov 03 23:17:31 2003 (3FA6D3FB)
    01000000 010f8000 explorer explorer.exe Thu Aug 29 10:57:06 2002 (3D6DE1E2)
    01250000 01277000 VSCShellExtension VSCShellExtension.dll Mon Feb 03 16:54:23 2003 (3E3E90AF)
    012c0000 014c1000 msi msi.dll Thu Aug 29 12:40:29 2002 (3D6DFA1D)
    015d0000 0160b000 nvwrsnl nvwrsnl.dll Tue Oct 07 02:59:11 2003 (3F820FDF)
    01620000 0163b000 trayclock trayclock.dll Sat Jun 20 00:22:17 1992 (2A425E19)
    02210000 0232a000 nview nview.dll Tue Oct 07 02:40:23 2003 (3F820B77)
    02560000 02698000 MsgPlusH MsgPlusH.dll Sun Jun 27 00:08:23 2004 (40DDF3D7)
    027a0000 027b2000 VSCShellExtensionRes VSCShellExtensionRes.dll Mon Feb 03 16:54:27 2003 (3E3E90B3)
    02850000 0287b000 WinRezLTSh WinRezLTSh.dll Thu May 29 23:28:12 2003 (3ED67B6C)
    028e0000 02909000 RarExt RarExt.dll Tue May 14 14:22:32 2002 (3CE10188)
    029f0000 02a04000 M2WShlEx M2WShlEx.dll Mon Jul 01 20:30:32 2002 (3D209FC8)
    032e0000 03312000 odbc32 odbc32.dll Tue Oct 28 05:09:41 2003 (3F9DEC05)
    03480000 0348d000 nvwddi nvwddi.dll Tue Oct 07 02:40:26 2003 (3F820B7A)
    03e10000 03ea3000 xpsp2res xpsp2res.dll Tue May 18 05:46:28 2004 (40A98714)
    04660000 0467d000 CsLsp CsLsp.dll Wed Dec 18 21:25:33 2002 (3E00D9BD)
    07260000 07299000 wmasf wmasf.dll Thu Dec 12 02:23:47 2002 (3DF7E523)
    08530000 0872d000 wmvcore wmvcore.dll Thu Dec 12 02:34:43 2002 (3DF7E7B3)
    0ffd0000 0fff3000 rsaenh rsaenh.dll Tue Apr 30 00:35:28 2002 (3CCDCAB0)
    10000000 1000b000 LGMSGHK LGMSGHK.DLL Thu Jan 08 20:09:59 2004 (3FFDAB07)
    16200000 16206000 WZSHLSTB WZSHLSTB.DLL Wed Nov 21 15:38:56 2001 (3BFBBC80)
    16250000 16267000 WZSHLEX1 WZSHLEX1.DLL Wed Nov 21 15:39:04 2001 (3BFBBC88)
    16300000 16310000 WZCAB3 WZCAB3.DLL Wed Nov 21 15:38:49 2001 (3BFBBC79)
    1a400000 1a47a000 urlmon urlmon.dll Thu Jan 22 01:20:36 2004 (400F1754)
    1f850000 1f866000 odbcint odbcint.dll Fri Jul 13 18:30:45 2001 (3B4F2235)
    32520000 32532000 MSOHEV MSOHEV.DLL Tue Feb 13 02:42:31 2001 (3A889107)
    51080000 510d6000 dsound dsound.dll Wed Dec 04 10:22:48 2002 (3DEDC968)
    55900000 55961000 msvcp60 msvcp60.dll Thu Aug 29 12:39:11 2002 (3D6DF9CF)
    559e0000 55a51000 themeui themeui.dll Thu Aug 29 12:39:12 2002 (3D6DF9D0)
    5ad70000 5ada4000 uxtheme uxtheme.dll Thu Aug 29 12:39:22 2002 (3D6DF9DA)
    5cad0000 5caf1000 shmedia shmedia.dll Mon Sep 30 19:58:09 2002 (3D9890B1)
    60130000 60138000 QOEHook QOEHook.dll Mon Jun 07 23:05:11 2004 (40C4D887)
    63000000 63096000 wininet wininet.dll Sat Feb 07 03:05:03 2004 (402447CF)
    6b700000 6b790000 jscript jscript.dll Mon Jan 13 23:57:53 2003 (3E234471)
    6c1b0000 6c1f4000 duser duser.dll Thu Aug 29 12:39:58 2002 (3D6DF9FE)
    70a70000 70ad4000 shlwapi shlwapi.dll Thu Jul 08 03:48:37 2004 (40ECA7F5)
    71500000 715fd000 browseui browseui.dll Thu Jan 22 01:21:03 2004 (400F176F)
    71700000 71849000 shdocvw shdocvw.dll Thu Jan 22 01:15:45 2004 (400F1631)
    71950000 71a34000 comctl32 comctl32.dll Sat Apr 17 02:56:03 2004 (408080A3)
    71a50000 71a8b000 mswsock mswsock.dll Sat Aug 18 07:33:37 2001 (3B7DFE31)
    71a90000 71a98000 wshtcpip wshtcpip.dll Sat Aug 18 07:33:39 2001 (3B7DFE33)
    71aa0000 71aa8000 ws2help ws2help.dll Sat Aug 18 07:33:38 2001 (3B7DFE32)
    71ab0000 71ac5000 ws2_32 ws2_32.dll Sat Aug 18 07:33:37 2001 (3B7DFE31)
    71ad0000 71ad8000 wsock32 wsock32.dll Sat Aug 18 07:33:37 2001 (3B7DFE31)
    71b20000 71b31000 mpr mpr.dll Sat Aug 18 07:33:37 2001 (3B7DFE31)
    71bf0000 71c01000 samlib samlib.dll Thu Aug 29 12:40:06 2002 (3D6DFA06)
    71c10000 71c1d000 ntlanman ntlanman.dll Thu Aug 29 12:40:06 2002 (3D6DFA06)
    71c20000 71c6e000 netapi32 netapi32.dll Wed Jun 09 00:02:21 2004 (40C6376D)
    71c80000 71c86000 netrap netrap.dll Sat Aug 18 07:33:38 2001 (3B7DFE32)
    71c90000 71ccc000 netui1 netui1.dll Sat Aug 18 07:33:37 2001 (3B7DFE31)
    71cd0000 71ce6000 netui0 netui0.dll Sat Aug 18 07:33:37 2001 (3B7DFE31)
    722b0000 722b5000 sensapi sensapi.dll Thu Aug 29 12:40:07 2002 (3D6DFA07)
    72430000 72442000 browselc browselc.dll Thu Aug 29 12:40:08 2002 (3D6DFA08)
    72d10000 72d18000 msacm32 msacm32.drv Sat Aug 18 07:33:30 2001 (3B7DFE2A)
    72d20000 72d29000 wdmaud wdmaud.drv Sat Aug 18 07:33:30 2001 (3B7DFE2A)
    72e00000 72f15000 msxml3 msxml3.dll Thu Aug 29 12:40:11 2002 (3D6DFA0B)
    73000000 73023000 winspool winspool.drv Thu Aug 29 12:40:11 2002 (3D6DFA0B)
    735d0000 73612000 mstask mstask.dll Wed Jun 09 00:02:21 2004 (40C6376D)
    73b50000 73b65000 avifil32 avifil32.dll Thu Aug 29 12:40:13 2002 (3D6DFA0D)
    73ba0000 73bb2000 sti sti.dll Thu Aug 29 12:40:13 2002 (3D6DFA0D)
    73bd0000 73bf0000 msvfw32 msvfw32.dll Thu Aug 29 12:40:13 2002 (3D6DFA0D)
    74720000 74764000 msctf msctf.dll Thu Aug 29 12:40:16 2002 (3D6DFA10)
    74770000 747ff000 mlang mlang.dll Sat Aug 18 07:33:19 2001 (3B7DFE1F)
    74ad0000 74ad7000 powrprof powrprof.dll Sat Aug 18 07:33:19 2001 (3B7DFE1F)
    74ae0000 74ae7000 cfgmgr32 cfgmgr32.dll Sat Aug 18 07:33:19 2001 (3B7DFE1F)
    74af0000 74af9000 batmeter batmeter.dll Sat Aug 18 07:33:19 2001 (3B7DFE1F)
    74b00000 74b20000 stobject stobject.dll Thu Aug 29 12:40:17 2002 (3D6DFA11)
    74b30000 74b71000 webcheck webcheck.dll Thu Aug 29 12:40:18 2002 (3D6DFA12)
    74b80000 74c02000 printui printui.dll Thu Aug 29 12:40:18 2002 (3D6DFA12)
    75970000 75a62000 msgina msgina.dll Tue Mar 30 03:48:36 2004 (4068D1F4)
    75a70000 75b15000 userenv userenv.dll Thu Aug 29 12:40:26 2002 (3D6DFA1A)
    75cf0000 75e81000 netshell netshell.dll Thu Aug 29 12:40:26 2002 (3D6DFA1A)
    75e90000 75f38000 sxs sxs.dll Sat Apr 17 02:56:04 2004 (408080A4)
    75f40000 75f5f000 apphelp apphelp.dll Thu Aug 29 12:40:27 2002 (3D6DFA1B)
    75f60000 75f66000 drprov drprov.dll Sat Aug 18 07:33:11 2001 (3B7DFE17)
    75f70000 75f79000 davclnt davclnt.dll Sat Aug 18 07:33:11 2001 (3B7DFE17)
    76170000 761f8000 shdoclc shdoclc.dll Sat Aug 18 07:33:10 2001 (3B7DFE16)
    762a0000 762b0000 msasn1 msasn1.dll Tue Mar 30 03:48:36 2004 (4068D1F4)
    762c0000 76348000 crypt32 crypt32.dll Tue Sep 24 00:10:25 2002 (3D8F9151)
    76360000 7636f000 winsta winsta.dll Thu Aug 29 12:40:29 2002 (3D6DFA1D)
    76380000 76385000 msimg32 msimg32.dll Thu Aug 29 12:40:29 2002 (3D6DFA1D)
    763b0000 763f5000 comdlg32 comdlg32.dll Thu Aug 29 12:40:29 2002 (3D6DFA1D)
    76600000 7661b000 cscdll cscdll.dll Sat Aug 18 07:33:09 2001 (3B7DFE15)
    76620000 7666e000 cscui cscui.dll Thu Aug 29 12:40:30 2002 (3D6DFA1E)
    76670000 76757000 setupapi setupapi.dll Thu Aug 29 12:40:30 2002 (3D6DFA1E)
    76980000 76987000 linkinfo linkinfo.dll Sat Aug 18 07:33:08 2001 (3B7DFE14)
    76990000 769b4000 ntshrui ntshrui.dll Thu Aug 29 12:40:31 2002 (3D6DFA1F)
    76b20000 76b35000 atl atl.dll Thu Aug 29 12:40:32 2002 (3D6DFA20)
    76b40000 76b6c000 winmm winmm.dll Thu Aug 29 12:40:32 2002 (3D6DFA20)
    76bf0000 76bfb000 psapi psapi.dll Thu Aug 29 12:40:33 2002 (3D6DFA21)
    76c00000 76c2d000 credui credui.dll Thu Aug 29 12:40:33 2002 (3D6DFA21)
    76c30000 76c5b000 wintrust wintrust.dll Sat Aug 18 07:33:06 2001 (3B7DFE12)
    76c90000 76cb2000 imagehlp imagehlp.dll Thu Aug 29 12:40:33 2002 (3D6DFA21)
    76d60000 76d77000 iphlpapi iphlpapi.dll Thu Aug 29 12:40:33 2002 (3D6DFA21)
    76e10000 76e35000 adsldpc adsldpc.dll Thu Aug 29 12:40:34 2002 (3D6DFA22)
    76e40000 76e6f000 activeds activeds.dll Sat Aug 18 07:33:05 2001 (3B7DFE11)
    76e80000 76e8d000 rtutils rtutils.dll Sat Aug 18 07:33:05 2001 (3B7DFE11)
    76e90000 76ea1000 rasman rasman.dll Thu Aug 29 12:40:34 2002 (3D6DFA22)
    76eb0000 76edb000 tapi32 tapi32.dll Thu Aug 29 12:40:34 2002 (3D6DFA22)
    76ee0000 76f17000 rasapi32 rasapi32.dll Thu Aug 29 12:40:34 2002 (3D6DFA22)
    76f20000 76f45000 dnsapi dnsapi.dll Thu Aug 29 12:40:34 2002 (3D6DFA22)
    76f50000 76f58000 wtsapi32 wtsapi32.dll Thu Aug 29 12:40:34 2002 (3D6DFA22)
    76f60000 76f8c000 wldap32 wldap32.dll Thu Aug 29 12:40:34 2002 (3D6DFA22)
    76f90000 76fa0000 secur32 secur32.dll Thu Aug 29 12:40:34 2002 (3D6DFA22)
    76fb0000 76fb7000 winrnr winrnr.dll Sat Aug 18 07:33:05 2001 (3B7DFE11)
    76fc0000 76fc5000 rasadhlp rasadhlp.dll Sat Aug 18 07:33:05 2001 (3B7DFE11)
    77050000 77115000 comres comres.dll Sat Aug 18 07:33:04 2001 (3B7DFE10)
    77120000 771ab000 oleaut32 oleaut32.dll Thu Aug 29 12:40:34 2002 (3D6DFA22)
    771b0000 772d4000 ole32 ole32.dll Sat Mar 06 03:16:11 2004 (4049346B)
    77340000 773cb000 comctl32_77340000 comctl32.dll Thu Aug 29 12:40:42 2002 (3D6DFA2A)
    773d0000 77bca000 shell32 shell32.dll Thu Jun 10 21:51:26 2004 (40C8BBBE)
    77bd0000 77bd7000 midimap midimap.dll Sat Aug 18 07:33:03 2001 (3B7DFE0F)
    77be0000 77bf4000 msacm32_77be0000 msacm32.dll Sat Aug 18 07:33:03 2001 (3B7DFE0F)
    77c00000 77c07000 version version.dll Sat Aug 18 07:33:03 2001 (3B7DFE0F)
    77c10000 77c63000 msvcrt msvcrt.dll Thu Aug 29 12:40:39 2002 (3D6DFA27)
    77d40000 77dcc000 user32 user32.dll Thu Sep 25 18:49:01 2003 (3F731C7D)
    77dd0000 77e5d000 advapi32 advapi32.dll Thu Aug 29 12:40:40 2002 (3D6DFA28)
    77e60000 77f46000 kernel32 kernel32.dll Thu Aug 29 12:40:40 2002 (3D6DFA28)
    77f50000 77ff7000 ntdll ntdll.dll Fri May 02 01:56:10 2003 (3EB1B41A)
    78000000 78087000 rpcrt4 rpcrt4.dll Sat Mar 06 03:16:11 2004 (4049346B)
    7c000000 7c054000 msvcr70 msvcr70.dll Sat Jan 05 12:37:24 2002 (3C36E574)
    7c890000 7c911000 clbcatq clbcatq.dll Sat Mar 06 03:16:11 2004 (4049346B)
    7e090000 7e0d1000 gdi32 gdi32.dll Tue Mar 30 03:48:36 2004 (4068D1F4)
    Closing open log file c:\debuglog.txt
     
  7. 2004/08/31
    JoeHobart

    JoeHobart Inactive Alumni

    Joined:
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    Do you have a tool named Acoustica MP3 To Wave Converter installed?

    This crash is a result of M2WShlEx.dll calling a system function and passing in invalid memory

    http://msdn.microsoft.com/library/d...n-us/sysinfo/base/getprivateprofilestring.asp

    DWORD GetPrivateProfileString(
    LPCTSTR lpAppName,
    LPCTSTR lpKeyName,
    LPCTSTR lpDefault,
    LPTSTR lpReturnedString,
    DWORD nSize,
    LPCTSTR lpFileName
    );
    lpKeyName
    [in] Pointer to the null-terminated string specifying the name of the key whose associated string is to be retrieved. If this parameter is NULL, all key names in the section specified by the lpAppName parameter are copied to the buffer specified by the lpReturnedString parameter.


    02aaddd4 029f2279 029fb3b4 5f534449 00000080 kernel32!GetPrivateProfileStringA+0x32

    77e7284a 803820 cmp byte ptr [eax],0x20 ds:0023:5f534449=??


    Notice this.. the memory backing the pointer passed in for lpKeyName is uninitialized, either because it never was, or because it was whacked.

    I recommend identifying the source program for that DLL and removing it. If thats not possible, rename the dll and see what breaks :)
     
  8. 2004/09/02
    atari

    atari Inactive Thread Starter

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    Yes I do :eek:

    Edit:
    I have read the Microsoftpage, and would lie if I said I fully understand it.

    I did a search on the net for the .dll which did not help.
    Then I searched on my computer.
    It found the .dll in the directory:
    C:\Program Files\Acoustica Mp3 To Wave Converter Plus

    Should I search for a different Mp3 to wave converted? or could reinstalling help?
    What I do not understand, the mp3 file on which the crash occures, is not been near, mp3 to wave converter. :confused:
    I used mp3 gain on the mp3. (mp3 gain makes all mp3 you select the volume)

    But I am happy for now, because you advice helped. After un-installing, the program mp3 to wave converter, the problem is gone.

    Thank you
     
    Last edited: 2004/09/02
  9. 2004/09/02
    JoeHobart

    JoeHobart Inactive Alumni

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    The problem was that the program installed itself as a shell handler of some sort. The version you were running had a problem, it had nothing to do with your files, its the code in the program with the malfunction.
    I do not know anything about it to know if a new version would fix it, but if you like the program, you certainly should contact them to let them know about the problem, maybe they have a fix already or could fix it.
     
  10. 2004/10/21
    dennis013

    dennis013 Inactive

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    :rolleyes: Ow, this must the place where somebody might help me :)!
    At last! I've been pulling my hair out, for 2 solid days now... I can;t fix the problem.
    I found this site through google and i have the same problem as described by 'atari'... So i tried to fix it and analyze it in the same in the same fashion as described here....

    One problem though...I had some trouble opening the .dmp file in the tool and after that i kind of accidently deleted the dmp file.
    Is it possible to render a new one?
    Can someone help me out here??? :)

    I'm on windows 2000 and i suspect the error is caused by the latest windows update
     
    Last edited: 2004/10/21
  11. 2004/10/21
    JoeHobart

    JoeHobart Inactive Alumni

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    the next time it crashes, it should create a new dump.
     
  12. 2004/10/21
    dennis013

    dennis013 Inactive

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    Well it doesn't. I've searched my local drives for a .dmp file and only 4 old ones comes up in winnt/minidump. With the latest of the 4 being one created 3 months ago.

    My explanation for that might be this, that explorer doesn't actually 'crash'.
    I don't get a error message or nothing.. Just all my explorer windows disappear and return after just seconds. This error is only activated by activing the file-context menu (via rmb)

    I have this problem on 2 systems (work & home), both have identical trouble and i haven't really installed anything strange on them for a while now...

    I'm on a dutch operating system so it is a bit of a guess what the names will be of the windows in 'settings'
    In the settings-windows you can view your systemlog and there is some entry of this problem, i'll try to translate it.
    "De shell is onverwacht beëindigd en explorer.exe is opnieuw gestart. "
    "The Shell has unexpectedly terminated and explorer.exe has rebooted. "

    Does this make any sense? :)
     
  13. 2004/10/21
    dennis013

    dennis013 Inactive

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