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Old 16th June 2004   #1
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Strange shut-down/restart


Hello all!

Some time ago my machine started to shut-down (sometimes restart) by itself. When I turn on the machine after that it shows that some error occured.

Then I get this when I click to see what error it is:

C:\WINDOWS\Minidump\Mini060404-01.dmp
C:\DOCUME~1\Owner\LOCALS~1\Temp\WER1.tmp.dir00\sysdata.xml

When i click send this error report to Microsoft, I do get a website telling that this might be caused from some drivers. I did check all my drivers and they are digitally signed, and also there aren't any updates for the drivers that came with the machine.

I did search the web for the following error and a lot of people seems to have it, and all of them tell different ways to solve this problem but none seems to be working. Some said to put Internet Explorer to not report errors, i did try that today, and I don't know yet if it works, it has been like 1hour since I did that.

I did check my machine with Norton AV, up-to-date def., and doesn't find anything. I ran Spybot 1.3 S&D, and Ad-Aware 6.0 both up-to-date. Nothing again.

Also, something "interesting", when I boot the machine in safe mode, the fan on the start-up is getting crazy. So I did try to scan with Norton there, and after 5 minutes it shuts-down. If you say it's over-heating problem, why it does that more in Safe mode than Normal mode?

Hardware Information
--------------------
CPU : Mobile AMD Athlon XP processor 2400+
Bus Speed : 133 MHz
Motherboard : Arima W720K7
System : eMachines. M5305 (laptop)
BIOS : Phoenix 000C
Memory : 447 MB
Sound : ALi Audio Wave
Video : RADEON IGP 320M

Thanks in advance,

Dimitar

P.S. My friend have the same problem like me, he did update the video card drivers and he have desktop. The problem is still there.

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Old 16th June 2004   #2
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My System
lostinxp - Welcome to the Board

You may have a couple of problems here - the shut down and the restart which may not be related.

For the shut down this could be temperature related - download Everest and run it. Clicking on Computer > Sensor in the left hand pane will show current temperatures and fan speed. Monitor these and post some values here.

For the restart that message is not very helpful - basically the location of the error file. Right click My Computer > Properties > Advanced > Startup and Recovery > Settings and uncheck 'Automatically restart' under System failure.
The m/c will not now reboot automatically on failure but go to a blue screen (BSOD - Blue Screen of Death!) on which there will be a stop error message which you can post here.

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Old 16th June 2004   #3
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Hello again!

I did download Everest Home Edition today, and this is what i got:

In Normal mode:

(when I turn on the computer)
Field Value
Sensor Properties
Sensor Type HDD
Sensor Access SMART

Temperatures
TOSHIBA MK4021GAS/a 12 °C (54 °F)
TOSHIBA MK4021GAS/b 33 °C (91 °F)

(after 5-10mins, and it stayed like that for some time.)
Field Value
Sensor Properties
Sensor Type HDD
Sensor Access SMART

Temperatures
TOSHIBA MK4021GAS/a 12 °C (54 °F)
TOSHIBA MK4021GAS/b 40 °C (104 °F)

I did reboot in Safe mode later and i got the following:

(when Safe mode was started)
Field Value
Sensor Properties
Sensor Type HDD
Sensor Access SMART

Temperatures
TOSHIBA MK4021GAS/a 12 °C (54 °F)
TOSHIBA MK4021GAS/b 46 °C (115 °F)

(I did run Norton to scan, because I'm not able to do that in Safe mode because of this problem. I was able to do it before, but lately I'm not.)
Field Value
Sensor Properties
Sensor Type HDD
Sensor Access SMART

Temperatures
TOSHIBA MK4021GAS/a 12 °C (54 °F)
TOSHIBA MK4021GAS/b 47 °C (117 °F)

(Around 5 minutes)
Field Value
Sensor Properties
Sensor Type HDD
Sensor Access SMART

Temperatures
TOSHIBA MK4021GAS/a 12 °C (54 °F)
TOSHIBA MK4021GAS/b 48 °C (118 °F)

(Maybe 10 minutes)
Field Value
Sensor Properties
Sensor Type HDD
Sensor Access SMART

Temperatures
TOSHIBA MK4021GAS/a 12 °C (54 °F)
TOSHIBA MK4021GAS/b 49 °C (120 °F)

(Later, like less than 5 minutes, it shut-down)
Field Value
Sensor Properties
Sensor Type HDD
Sensor Access SMART

Temperatures
TOSHIBA MK4021GAS/a 12 °C (54 °F)
TOSHIBA MK4021GAS/b 50 °C (122 °F)

It seems like overheat problem the shut-down, but I don't know how to do anything about it, because I have laptop and to put another fan inside is impossible. So please help me with this. But the strange stuff about overheating to me is why it is doing that in Safe mode, when everything is working on the minimum? When I start in Safe mode is 46 C. In Normal is like 35 C on start-up. Please explain this to me.

------

About the restart I did got this.

A problem has been....(blue screen of death!)

BUGCODE_USB_DRIVER

(Some stuff in here)

Technical information:

*** STOP: 0x000000FE (0x00000002, 0x83D89918, 0x83E00658, 0x83DFFD8)

(Here some stuff like contact your admin....)

When I restart it show the error report and this is what it said:

Error signature:

BCCode : fe BCP1 : 00000002 BCP2 : 83D89918 BCP3 : 83E00658
BCP4 : 83DFFED8 OSVer : 5_1_2600 SP : 1_0 Product : 768_1

Technical infrmation:
C:\WINDOWS\Minidump\Mini061604-01.dmp
C:\DOCUME~1\Owner\LOCALS~1\Temp\WER1.tmp.dir00\sysdata.xml

I did install WebCam sometime ago, and when I run the program for the webcam to work it does this mostly. When I install the drivers from the CD it was doing this and i thought it's those "old" drivers, so I updated them, but it seems it's still doing this. Also, this kind of restart has happend to me several times before I even think of buying the camera.

Thank you,

Dimitar

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Old 16th June 2004   #4
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Question

Later today under Normal mode the temperature rise up to 52 C and the machine was working fine, and also the fan wasn't going crazy like it does under Safe mode. It was blowing almost cold air from behind where the fan is located on 52 C.

Field Value
Sensor Properties
Sensor Type HDD
Sensor Access SMART

Temperatures
TOSHIBA MK4021GAS/a 12 °C (54 °F)
TOSHIBA MK4021GAS/b 51 °C (124 °F)

Field Value
Sensor Properties
Sensor Type HDD
Sensor Access SMART

Temperatures
TOSHIBA MK4021GAS/a 12 °C (54 °F)
TOSHIBA MK4021GAS/b 52 °C (126 °F)


So isn't this weird? Under Safe mode when it was 48 C it was blowing very warm air in the back. And now on 52 C it's cold. Can you explaing this aswell?

Dimitar

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Old 16th June 2004   #5
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My System
The only suggestion I can make re. CPU temperatures is that the fan controller/sensor may be faulty - seems like the m/c is shut down at ~55 deg C. However the motherboard temperature of 12 deg C (I'm assuming that is the motherboard) seems very low - far too low in fact to be correct, even if you are in Alaska! I would not trust these temperatures.

I cannot explain the differences in temperature, etc in Safe and Normal modes, except by the note above. In Safe mode the CPU is working just as hard - difference is that only basic drivers are loaded in Safe Mode.

Most of the references to BUGCODE_USB_DRIVER on the net seem to refer to USB modems - I guess you use the built in modem. I would try uninstalling the webcam temporarily - even though you say this problem was occurrig prior to installing it.

Assuming you have an XP install CD run System File Ckecker ....

Start > Run > type in sfc /scannow note the space. The checker will run and exit without any notification of what files, if any were replaced. To see what files, if any, were replaced look in Event Viewer - System.

That's about as far as I can go for now.

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Old 16th June 2004   #6
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as far as the blue screen code..

You are getting the error as the result of a misbehaving USB device driver. Somebody did a bad thing. The actual reason is pretty complex, trust me

SO... your actionable item is to look at your machine, and figure out what whizzbang USB device you were using at the time (DSL modem? Digital Camera? outboard hard drive?), and update those drivers from the manufacturers website.

Microsoft support could probably analyze the dump, and pin the tail on the bad driver, but you probably only have one or two USB devices that have thier own drivers, so save yourself the call and update those drivers.

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Old 29th June 2004   #7
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lostinxp,

In safe mode, you laptop may not be using the power now utility (or whatever) that slows down the cpu speed when not required. So on safe mode, the cpu is running at max, I think.

Re your BSOD, have you run a memory test utility to check if the ram is OK? I would suggest either memtest86+ or the windows utility found at http://oca.microsoft.com/en/windiag.asp. Just burn a bootable cd and then run the test.

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