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Not able to uninstall Microsoft silverlight program

Discussion in 'Windows XP' started by buchanankisha, 2012/07/13.

  1. 2012/07/13
    buchanankisha

    buchanankisha Inactive Thread Starter

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    I am unable to uninstall Silverlight program. when proceeding to uninstall a error window appears saying something about a patch package and prompting me to check to see if the program is accessible. what should I do? I tried installing the program but it will not let me.
     
    buchanankisha,
    #1
  2. 2012/07/13
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi buchanankisha, Welcome to Windowsbbs! :)

    1. Download and run Revo Uninstaller from here, Revo Uninstaller. (Download the portable version of the program. The download link is at the very bottom of the download page.)
    2. Once you download the RevoUninstaller.zip file, save it to your desktop.
    3. After it has completed downloading, right click the zip file and click Extract All.
    4. After the folder has been extracted, open the Revo Uninstaller folder and then run the Revo Uninstaller program.
    5. After the program opens select Microsoft Silverlight from the list of installed programs and then click on Uninstall. You will then get a prompt asking you which mode you would like to use to uninstall Microsoft Silverlight.
    6. Choose Advanced Mode and click on Next. Follow the prompts to remove the program and remove all registry entries and files if you are prompted.

    Microsoft Silverlight should now be removed from your system.

    Also please enter your System Details. It helps us in answering your questions.

    Note: A common error is to forget to show your System Details in your profile:

    Make sure to do the above when entering your System Details, thanks.
     
    Evan Omo,
    #2


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  4. 2012/07/13
    buchanankisha

    buchanankisha Inactive Thread Starter

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    thank you for your help. I followed your instructions and I have my fingers crossed. I am preparing to see if worked. I will give you an update. Thanks again.
     
    buchanankisha,
    #3
  5. 2012/07/17
    tigerbright

    tigerbright Inactive

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    Hi , i suggest that the program uninstaller maybe corrupted and if so re-installing the latest version Silverlight and so over-writing existing files may enable you to subsequently un-install
     
    tigerbright,
    #4
  6. 2012/07/17
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    retiredlearner,
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