Windows, Operating System, Security, Networking, Malware, Support, Forum, Help Site Check Our Facebook Page!
Notices
Windows XP Post your Windows XP related questions here.


Register your FREE account to unlock additional features at WindowsBBS.com
   
 
 
LinkBack Thread Tools
Old 29th March 2012   #1
Inactive
THREAD STARTER
 
Profile:
Join Date: Mar 2012
Posts: 4
Computer Experience:
experienced
nebraska Reputation Level

Angry

Compaq laptop crashes


I am trying to fix my father's Compaq EVO n1000v laptop and I am all out of ideas. The laptop had Windows XP Pro installed. When you booted it up it always crashed when the Windows logo appeared or very shortly after the desktop appeared. Sometimes there would be a flash of the blue screen of death or it would just shut down.

I used a self booting test CD with a lot of different tests on it. The test CD booted fine and all of the tests from various companies (hard drive, motherboard, memory, driver, etc.) passed without problems.

I deleted the main partition and reformatted the hard drive. DOS seems to run fine.

I tried reinstalling Windows XP pro and also XP home with several different disks. The installation would go through the installation of the drivers but the computer would always turn off when it reached the screen where you could select install or repair Windows.

I also tried installing Windows 98 SE. The computer would shut down near the end of this installation process.

I do not have any original disks from Compaq and they are not available from Compaq or HP.

Any help would be appreciated.

nebraska is offline  

 

Register
to remove this ad.
 
 

Old 29th March 2012   #2
WindowsBBS Team Member
 
retiredlearner's Avatar
 
Profile:
Join Date: Jun 2004
Location: New Zealand
Posts: 2,762
Computer Experience:
intermediate
retiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Level

My System
Hi nebraska, Welcome to WindowsBBS.
Have you cleaned out the Laptop?
It sounds like an overheat problem which will cause it to shut down.
Does the Laptop seem to get very warm/hot underneath?
Can you hear a cooling fan working or feel hot air coming from the cooling vents?

Dust collection over time can cause cooling and over heating problems.
I would suggest that you try and remove the keyboard assembly as that will generally give access to carefully blow out the internals of the laptop.
Don't attempt this unless you are fully capable. Neil.

ps. Be careful using compressed air to blow out dust, as the cooling fans can spin above their normal RPM!!!

retiredlearner is online now  

Did you find this post helpful? Yes | No
Old 1st April 2012   #3
Staff
 
mattman's Avatar
 
Profile:
Join Date: Jun 2002
Location: Sydney, Aust
Posts: 8,204
Computer Experience:
working backwards
mattman Reputation Levelmattman Reputation Levelmattman Reputation Levelmattman Reputation Levelmattman Reputation Levelmattman Reputation Levelmattman Reputation Levelmattman Reputation Levelmattman Reputation Levelmattman Reputation Levelmattman Reputation Level

I agree, check where the cooling air is drawn in. Is it under the laptop? Older Compaq laptops I have worked on draw air from underneath. You put it on your lap or down on the carpet and it starts sucking up dust.

Your cooling system might be blocked.

I have blown air back through the cooling exhaust, but I stopped the fans from spinning (in reverse).

Matt

mattman is offline  

Did you find this post helpful? Yes | No
Old 1st April 2012   #4
Inactive
THREAD STARTER
 
Profile:
Join Date: Mar 2012
Posts: 4
Computer Experience:
experienced
nebraska Reputation Level

It does not appear dirty


I do not know how to remove the keyboard on this model of laptop. However, I did open all of the hatches and looked in the vents and I did not see any sign of dirt or dust bunnies.

The fan starts running very shortly after start up and continues to run until it crashes. I can not tell if the fan stopping is a cause or effect.

One other item of information. The battery is completely dead and so the computer is running only on AC. Is a battery (even a partially working one) necessary to maintain a stable power supply? I am wondering if the AC is slightly unstable if that could be shutting the computer down. My Dad does not want to buy a battery if there is something else that might be wrong with the computer.

nebraska is offline  

Did you find this post helpful? Yes | No
Old 1st April 2012   #5
WindowsBBS Team Member
 
retiredlearner's Avatar
 
Profile:
Join Date: Jun 2004
Location: New Zealand
Posts: 2,762
Computer Experience:
intermediate
retiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Level

My System
If your fan starts running very soon after start - I would definitely suspect dust being a cause of overheating.
I have a Compaq Presario 1700 (2001 Model) and I located and Downloaded a copy of the Service Manual.
I was given the Laptop as it wasn't going and I have been able to overhaul and get it totally useable.
I completely stripped it down at least 4 or 5 times during this exercise and replaced the keyboard with a second hand unit I purchased from Singapore(B key was missing).
I upgraded RAM, renewed the HDD, renewed the battery.

On this model, there are 2 screws underneath which hold the plastic cover which has a cooling grille in it and covers the Start and 6 other buttons.
Once this cover is lifted out, the keyboard can be removed. You lift the keyboard a little at the back, and then move it towards the back (away from you) as there are a couple of flanges that locate the keyboard under the front cover.
You can then carefully lay it on the front section of the Laptop as it will still be connected to the Mother board by a ribbon tape.
This should allow you to access the cooling fan and clean it out.

Don't touch any of the components with your fingers or metal objects.
If you don't feel competent to carry out this job - it would be better to pay someone to do it.

Best of luck. Neil.

retiredlearner is online now  

Did you find this post helpful? Yes | No
Old 3rd April 2012   #6
Staff
 
mattman's Avatar
 
Profile:
Join Date: Jun 2002
Location: Sydney, Aust
Posts: 8,204
Computer Experience:
working backwards
mattman Reputation Levelmattman Reputation Levelmattman Reputation Levelmattman Reputation Levelmattman Reputation Levelmattman Reputation Levelmattman Reputation Levelmattman Reputation Levelmattman Reputation Levelmattman Reputation Levelmattman Reputation Level

Originally Posted by retiredlearner View Post
it would be better to pay someone to do it.
If you took it to a repairer, it should only be a few dollars to clean it out.

Cleaning it would rule out a heat problem.

If it restarts every time, it is probably a BSOD problem. If it just shuts down (even with a blue screen) it is probably hardware.

If overheating is not the problem, the battery would be next to check and as you suggest, a battery or a power problem starts getting into the big dollars.

Just a question...are you running with the battery in? If you start to lose hope, take the battery out and try just using the charger to run it. Sometimes this is suggested as a test in the Service Manual/Owners Manual.

Matt

mattman is offline  

1 out of 1 members found this post helpful. Did you find this post helpful? Yes | No
Old 3rd April 2012   #7
Inactive
THREAD STARTER
 
Profile:
Join Date: Mar 2012
Posts: 4
Computer Experience:
experienced
nebraska Reputation Level

I opened up the computer and the fan and the rest of the insides are totally free of dust. It must have been cleaned by someone before my Dad purchased it. To reach the fan I had to take off the heat sink mechanism and I noticed that the thermal paste on the CPU was almost totally gone and dried up. I cleaned the 2 surfaces and applied a drop of thermal paste. I hoped this might cure the problem if the CPU was overheating. But it did not.

If I boot to the command prompt the computer will set there fine for a very long time. If I try to go into Windows it shuts down before I reach the desktop.

nebraska is offline  

Did you find this post helpful? Yes | No
Old 4th April 2012   #8
WindowsBBS Team Member
 
retiredlearner's Avatar
 
Profile:
Join Date: Jun 2004
Location: New Zealand
Posts: 2,762
Computer Experience:
intermediate
retiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Levelretiredlearner Reputation Level

My System
Have you cleaned the RAM and reseated them?
I don't think it's HDD but if there is any noise from it - it may be going south.

It still sounds like something doesn't like too much heat. There may be a bad connection on the m/b and there would be a decision time out for you at that point.


How much does your Dad want to spend on a second hand comp? Neil.

retiredlearner is online now  

Did you find this post helpful? Yes | No
Old 12th April 2012   #9
Inactive
THREAD STARTER
 
Profile:
Join Date: Mar 2012
Posts: 4
Computer Experience:
experienced
nebraska Reputation Level

Mattman, you gave me the hint that worked. In desperation I tried running the laptop without the battery installed. Everyhting seems to be working correctly now. I reinstalled the XP pro that was on the laptop originally and it has not had a problem since. Thank you all.

nebraska is offline  

1 out of 1 members found this post helpful. Did you find this post helpful? Yes | No
Old 12th April 2012   #10
Administrator
 
Admin.'s Avatar
 
Profile:
Join Date: Dec 2001
Location: 35⁰ 53'55.1" N, 14⁰ 28'37.5" E
Posts: 5,943
Computer Experience:
***
Admin. Reputation LevelAdmin. Reputation LevelAdmin. Reputation LevelAdmin. Reputation LevelAdmin. Reputation LevelAdmin. Reputation LevelAdmin. Reputation LevelAdmin. Reputation LevelAdmin. Reputation LevelAdmin. Reputation LevelAdmin. Reputation Level

My System
Please mark your thread as 'Resolved'.

Quote:
It is considered courteous to post a reply if you have been able to resolve your problem, or received an answer to your question. If you were given multiple suggestions/solutions, it is also helpful if you would list the solution that worked for you.

Once you have posted those details, when still looking at your thread, near the top of your thread you'll see Thread Tools. Click the down arrow to expand the drop down menu, at the bottom of it you'll see Mark this thread as solved. Click on it to mark your thread as solved.

If later you find that the problem has returned, and you had previously marked your thread as solved, follow the steps above. Instead 'Mark this thread as solved' you will see that in this case Mark this thread as unsolved is listed.

Please read the User Guide for more information.

Admin. is offline  

Did you find this post helpful? Yes | No


 

THIS THREAD HAS EXPIRED.

Are you having the same problem? Please post a new thread, but first you'll have to join us by Registering (FREE).



Discussion Forums
Operating Systems
Windows 8 Windows 8
Windows 7 Windows 7
Windows Vista Windows Vista
Windows XP Windows XP
Windows Server System Windows Server System
Legacy Windows OS Legacy Windows OS
Internet & Networking
Networking (Hardware & Software) Networking
Internet Explorer Internet Explorer
Microsoft Mail Microsoft Mail
Firefox, Thunderbird & SeaMonkey Firefox, Thunderbird
      & SeaMonkey

Web Applications & Cloud Web Applications & Cloud
General Internet
Security
Malware and Virus Removal Malware and Virus
     Removal

Security and Privacy Security and Privacy

Other
Other PC Software Other PC Software
Test Posts Test Posts
Hardware
PC Hardware PC Hardware
Mobile Devices Mobile Devices
Community
Introductions Introductions
General Discussions General Discussions
Site Comments & Suggestions Site Comments
      & Suggestions

News News @ WindowsBBS

Thread Tools


Find us on Facebook   Web Of Trust Rating

All times are GMT. The time now is 13:07.


Recent Discussions
Cannot access server files after re.. (2)
BSoD (32)
What is giveio.sys and how to get r.. (8)
Google Chrome !Aw SNAP! etc. (2)
'Open with' doesn't work (4)
I'm the only Administrator and can'.. (2)
Touchpad Locked (3)
Use msconfig to edit the boot.ini o.. (9)
Monitor for line activity on a WiFi.. (6)
Need Help adding a Win7 machine to .. (12)
Sound goes AWOL (9)
How can I change Folder default to .. (7)
Zone alarm or comodo blocking inter.. (17)
The 'other' Windows blue screen (wi.. (1)
Delete INFCACHE failes to restart S.. (21)
How to make a clone primary partiti.. (19)
Insert Link Not Working in Thunderb.. (15)
altering the OS (3)
Start Up Slow? (2)
Hub Manager (9)


Donate!
Support Windows BBS!



Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO
Copyright 2002 - 2013 WindowsBBS.com. All rights reserved.
FDMA Media LLC
Terms of Use, Legal Information & Privacy Policy
Page generated in 0.13340 seconds with 7 queries