Windows Vista Vista load screen, then shows cursor and black background screen?

I am trying to fix my friends laptop for her. I know the screen works just fine and the rest of the laptop responds.

System is Vista Home Premium

Gateway computer with a Intel Dual Core processor

I know that I cannot access the hard drive even with it connected through the usb device I have to connect up other drives to my laptop. It keeps denying me from accessing it. But it let me do a full back up of its system from my laptop. A virus scan only goes so far before it hangs up as well.

When it boots up, the microsoft vista load screen will show, it scrolls at the bottom indicating that its loading for a bit. Then it acts like it is going to load, instead it goes black blips some white lines through the screen really quick and then shows the mouse cursor with the background all black. I can move the mouse around, but I have nothing to click on at all. Even if i hit enter, it does nothing. The computer is not locked up while in this state of mind, it just acts like video is out.

She has reloaded the drivers and did some other things, it didnt work, so she sent it to me for repair.

I am trying to get this back up for her, because it has most of his business information in it.

I have a short vid clip of the start up from my phone that i'll add in with a link.

http://img403.imageshack.us/i/video11272043.mp4/

I have to shut it down by the power button only.

Thanks a head of time for the help everyone.

 

How long have you waited on this screen?

This has happened to me numerous time (god knows what it's doing) but when I let go over night it will load up eventually.

I have never seen those white lines on mine.

Mine often hangs on a long time on the scroll bar, if I'm in a hurry I kill it and try again sometimes up to 3 times.

Vista has been the worse for that kind of thing.

 

I just got the laptop from her the other day and found time to work on it today. I know she has left it on over night with no luck at all.

I was going to try and access the hard drive through my usb hard drive connector like I have with other laptop hard drives. This one keeps giving me the denied line, which is odd too. She had other issues with this before and I had walked her through fixing some of them. Its been so long that I forgot what they were though.

It has to be a issue with vista's driver for its OS. Thats the only thing I can think of thats keeping it from showing up.

I need to get info off to backup, because I would do a completely fresh install on it after backup files.

 

Did you try waiting on it?

Do you mean you put her drive in an enclosure and connect it to yours?

This might help:

http://www.vistax64.com/tutorials/67717-take-ownership-file.html

have you tried start up repair/ restore?

 

I have tried to wait on it, I even tried to ctrl alt dlt from the black screen and it would reset the system like it is suppose too.

This is how I have it connected up, this is how I connect all of the laptop drives to my computer.

[img=http://img6.imageshack.us/img6/6531/photo11280617.th.jpg]

My uncle has this same device and uses it at his work and he repairs anything motherboards to hard drives on a daily basis. Its the only reason I bought this things.

The repair was tried and did not work at all.

 

Well while the other posts are waiting to get approved. I can't get access no matter what on the drive. It shows the F drive is her recovery and show its size. The G drive which is the main partition does not show a size at all, plus it reverts back to the original owner meaning it does not keep my as the owner after I followed those instructions.

Repair was done right after she had this issue happen, I told her to do that. It did not work at all. I just got a message from her, she waited on it for a hour before she messaged me the other day about it with no luck.

I did try to wait on it myself for longer then a hour while i was doing online college classes earlier.

I may just take the drive to my uncle and have him try to pull info off the drive for me. Then I can reformat it and let her know its fixed after I get it running again.

 

Nice gadget you got there!

Have you tried recovery software like Arax disk doctor data recovery?

Or perhaps consider accessing the files from a Linux environment? I had some folders I couldn't access on my drives from windows no matter what I tried, but from Ubuntu it was easy.

 

I do not have a computer with linux on it yet, i have Ubuntu just no spare drive for it. i wonder if i can get in it from xp. i have with others, ill hook it up to my xp laptop and see what i can do.

she told me she just wants her pictures off of it.

 

If Xp won't do, Ubuntu installs within windows in 15 min or so you don't need an extra partition if you have enough space on one of the partitions you already have, download and mount or extract the image and use Wubi (don't name the folder Ubuntu, use like "Ub setup" or something) you can then choose Ubuntu at startup it's prety much ready to go.

 

The protection was to weak for XP, I got in through it on my old laptop. I am zipping the files to my drive, going to wipe hers completely and reload vista on it. Then i'll try the impossible and transfer files back to it for programs.

 

Good luck!

Just now it took me 3 times to get through, 1st the never ending stroll bar, then the black screen. Usually 3 restart does it. But then I have the easily crashing Win explorer, and just now a new one: instant blue screen when I plugged in my USB micro SD adapter (I was just using it on Ubuntu I know it works)...

 

vista has some serious driver issues amongst itself an other software.

 

It's ok for the most part, had to do factory recovery ounce and almost did another a couple weeks ago, but thanks to this forum's support, I got through most of the major problems (something to do with .net framework 1.1 and some updates). I'm thinking of really streamlining back to bare bones and see if that helps. Hopefully eventually find the culprit.

 

Sorry for the delay on a update.

Ok, so I am sure the issue was a conflict with a possible video driver. This computer was taking to the Geek Squad at best buy before this problem occured to fix another issue. Lets just say I would never ever take a computer to them in my life at least in topeka.

It came down to seeing there was two versions of vista that was used on this. One was the original OS disk that came from Gateway with the computer and the other was a Anytime Vista upgrade disk. I do not know why Best Buy had both in there, it should of only needed the first one. I think they did a reinstall to fix a issue and it overwrote the vid driver or added a second one that caused the conflict. I am not totally sure.

I have formatted both partitions, reinstalled vista, installed the drivers, updated the system to the current updates and it works great now. It does not have any screen issues that have came into effect since I did the updates.

 

Good for you! Ditto on the geek squad.
My first laptop was a Gateway, died within the week, traded it for a Toshiba Satellite, sturdy little piece of hardware, aside from losing one of the keys.
I guess those flashes were a clue to a video driver issue.

Hope you get a nice hug for a job well done!

Fixed mine too, not sure exactly which of the fixes I applied did the trick, but it's starts and run like a charm. I'm running it on the second drive now, so perhaps something to do with the 1st drive going bunkers... I uninstalled a bunch of stuff, maybe an incompatibility... also removed all the codecs and installed ffdshow codek pack.