Red X on power icon in systray

Judy · 7th November 2009

I am running Vista Home Premium 64 bit

Just recently, a big red X is on the power icon in the systray.

My battery is fully charged, and my power plan is balanced.

Why do I have a big red X ??

**tashman847** · 7th November 2009

What make and model is the laptop?

If you pull the power cord does it switch over and run on battery?

What happens if you take the battery out and reseat it?

Tom

Judy · 7th November 2009

I have an HP PavilionEntertainment PC.

Nothing changes when I take out the battery and reseat it.

It does run on the battery when I remove the power cord, but the screen gets darker.

**mattman** · 10th November 2009

Quote:

Originally Posted by Judy

It does run on the battery when I remove the power cord, but the screen gets darker.

That sounds normal to me. There will be a power saving mode to reduce the brightness of the screen when it changes to from charger to battery.

Have you tried hovering the cursor over the icon with the red X? Sometimes it will tell you the reason why.

Matt

Judy · 13th November 2009

When I hover, I just get the "current power plan" and the fully charged message.

Any other ideas?

It does not seem normal for the red X to be on the icon.

**Arie** · 13th November 2009

It is most likely just a display problem with the wrong icon cached in the Icon Cache.

If you want you can delete this cache so it will be refreshed when you use the icons again:

Open Windows Explorer and from the menu select Organize > Folder and Search Options
Select the View tab, and check Show hidden files and folders and un-check Hide extensions for known file types
Now navigate to \Users\{your username}\AppData\Local
Right click on IconCache.db file and click on Delete
Click on Yes to confirm the deletion and close Windows Explorer (you may want to re-set the two options from #2 to their defaults)
Restart your computer

Judy · 16th November 2009

Unfortunately, your suggestions did not work.

I did the above, but the red X is still on my power icon.

**Arie** · 16th November 2009

Sorry, I have no other suggestions.

**mattman** · 16th November 2009

You need to read through the User Manual and see if there is information about it there. If you don't have the manual, you could download it at HP
www.hp.com/support

Assuming it is still under warranty, you should contact their online Support in case it signifies that something is not working correctly.

Matt

**tashman847** · 16th November 2009

Hi.

To be honest there could be quite a few different things wrong.

Hardware wise:

1.) The battery could be faulty
2.) The battery fuse on the mainboard could be blown
3.) Part of the charging circuit on the board could be faulty

Sofware

1.) There could be something wrong with your windows installation.

To be honest it is more than likely a hardware problem.

If it is still under warranty I would call HP and get it to them ASAP to inspect it.

**Arie** · 16th November 2009

Quote:

Originally Posted by tashman847

Hardware wise:

1.) The battery could be faulty
2.) The battery fuse on the mainboard could be blown
3.) Part of the charging circuit on the board could be faulty

Sorry, but highly unlikely:

Quote:

Originally Posted by Judy

It does run on the battery when I remove the power cord, but the screen gets darker.

Seems it runs just fine on battery...

Judy · 24th November 2009

Thanks Arie, Mattman, and Tashman.

Will contact HP for support.