Vista 64: can't install SP2

sailoreagle · 17th October 2009

Hi,

I was directed here from another forum where I'd originally asked help. My issue is the following:

I have a computer with Windows Vista 64 SP1 installed. I cannot install SP2: when I run the installer, it goes through the motions, gets to 96%, then claims "unable to install, reverting changes, will try again on reboot". Then it tries again on reboot, same issue, and the error given is "ERROR_NO_PROC_SLOTS(0x80070059)".

Any help you could give to fix this would be much appreciated

Thanks!

pcbugfixer · 17th October 2009

G'Day "sailoreagle",

This issue is not un-common, doing a search on Google with the error code, reveals quite a few answers the main being "a Bad installation in the forst place - although other issues could be the cause.

Here is the search result - http://www.google.com.au/#hl=en&sour...6a54a9ce7131a8

and it is always good to know what the Hardware setup is so update your system information please.

pcbugfixer

sailoreagle · 4 Weeks Ago

Hi!
Yup, I've googled the error already but I have to admit that I was a bit confused by the only results I got (that weren't me posting elsewhere, heh) - in short, the solution would be to reinstall / repair Vista from the CD? Info I've read suggests doing so would mean having to subsequently reactivate Vista, reinstall drivers and etc. - would that be the case?
I'll add system specs once my boyfriend wakes up, it's his computer (I'm meant to be the computer fixer in the household - heh - I'm just good at googling and guessing most of the time! this has me puzzled though).

**Arie** · 4 Weeks Ago

Well, I have seen a suggestion that calls for you to copy the file winusb.inf from

\Windows\System32\DriverStore\FileRepository\winusb.inf_0362a280\winusb.inf to to \Windows\inf

Please note that winusb.inf will be shown as winusb when Hide extensions for known file types is checked in Folder Options (default setting)

pcbugfixer · 4 Weeks Ago

G'DAy "sailoreagle",

If Arie's suggestion is a quick fix, try it first, if not then -

If the Repair is run correctly, from a SP 1 DVD and the installation is still at the same SP level, then it will repair the Operating System being, Vista ?? 64bit SP1 (?? = I do not know which / Home premium or / Business or / Ultimate) makes no difference it will repair the current installation as long as it is the same as the original installation.

The repair will not destroy any existing other software installations or drivers for any hardware that were originally installed, however may in some instances not recognize the existing driver, if they were updated, and install the driver that came with the original installation.

This is also the case with any Operating system Updates from Windows that you may have run since the original installation, in which case you again run "Microsoft Update" to re-update the OS and other Microsoft software, if you have elected to use the Microsoft Update instead of the default Windows update which only updates the Operating System - Vista in your case.

No, once an Operating System is activated, a repair will not require re-activation. This only occurs if you changed or upgraded your HDD (Hard Disk Drive) and moved or recovered and installed an image of the original installation onto a new HDD or changed your motherboard.

The other difficulty may be the particular Installation DVD you used for Vista ?? 64bit - if it is not an original Retail or OEM, then you may have difficulties with any updates to higher Service Packs.

pcbugfixer

sailoreagle · 4 Weeks Ago

Hi Arie,

no such directory as winusb.inf_0362a280 in the path you described. There's both winusb.inf_356c8860 and winusb.inf_31947435; both contain a winusb.inf file as well as two others (component.man and winusb.sys).

The two files are almost identical; the 356c8860 one is dated 02/11/2006 and the 31947435 one is dated 21/01/2008. The file already in the Windows\Inf path is dated 15/10/2009 and matches the 31947435 (21/01/2008) one.

The only difference in the files is in line 16, beginning with DriverVer=

The 02/11/2006 file has the line as:

DriverVer=06/21/2006,6.0.6000.16386

Whereas the 21/01/2008 file, as well as the one in Windows\Inf, have it as:

DriverVer=06/21/2006,6.0.6001.18000

I'll try copying that over and re-attempting the install but I have a strong suspicion it's not going to help.

I'll also try repairing the Windows install after that (once I can dig up the install CD - just moved so things are a mess, argh!).

Thanks for the reassurance, pcbugfixer; I've repaired Windows installs before and never had to reactivate but one of the links I found while googling for the error stated that after repairing they had to reactivate Windows, reinstall all drivers, etc, etc. - Suspicions of the person having it done wrong aside, I'm not that familiar with Vista so I wanted to doublecheck

I'll report back once I've tried things.

Thanks!

**Arie** · 4 Weeks Ago

I would try the older one. My SP1 system has winusb.inf_0362a280 dated 11/2/2006 and winusb.inf_ff8a8e55 dated 6/14/2009.

sailoreagle · 4 Weeks Ago

Tried with the replacing, and it didn't work. Still trying to track down the install CD so I can try repairing. Sigh.

pcbugfixer · 4 Weeks Ago

G'Day "sailoreagle",

Getting a replacement Installation Media CD or DVD is not a problem.

1. If you still have the receipt for the original PC purchase, it should have also included the Key for the OS that is installed and purchasing a replacement CD or DVD from Microsoft is not an issue.

2. There are other options, if you have a friend with the same OS version, you can temporarily use it to repair your system - IMPORTANT however is the fact that you cannot use your friends 'Key" you must use your own original key! otherwise we end up with a corrupt installation and another cause of re-activation where now 1 is legal and the other is not, very messy to sort out and correct! Yes Microsoft is tolerant and allows for a few mistakes!

3. There are other alternatives for obtaining a copy of an Installation CD or DVD, try a Google search for one.

pcbugfixer

**Arie** · 4 Weeks Ago

Try this:

In Vista's Start Search box type msconfig and press Enter
Select Selective startup and uncheck Load startup items
Press Apply and OK and when prompted press Reboot
Now try the update again.
Don't forget to go back to msconfig to select Normal startup when completed.