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Windows Vista Windows Media Player has disappeared from my computer

Discussion in 'Legacy Windows' started by BlueandRoxy, 2009/09/30.

  1. 2009/09/30
    BlueandRoxy

    BlueandRoxy Inactive Thread Starter

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    Please help me if you can......I recently tried to open up Windows Media Player and received the following message "The file wmploc.dll has a version number of 11.0.6001.7000 where a version of 11.0.6001.7007 was expected. Windows Media Player is not installed properly and must be reinstalled. Do you want to install the Player from the Microsoft Web site? Yes / No "
    I selected "Yes" and was redirected to the Microsoft site, however, when I tried to download Windows Media Player 11, I was redirected to the first page that I was originally redirected to.....I tried several times to click on the "Download Windows Media Player 11" button, but each time the same thing happened. I am using Vista Home Premium and I can the media player under "Programs" but I don't see any trace of it in "Uninstall/Install Programs" and whenever I click on it under "Programs ", I continue to get the same error message.......I'm afraid that all my pictures and music may be gone......please help if you can.
     
    BlueandRoxy,
    #1
  2. 2009/09/30
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi BlueandRoxy. Try this, click Start< All Programs< Accessories< Right Click Command Prompt and select run as Administrator. When the command prompt window open type sfc /scannow and press enter. Have your Windows Vista CD handy in case SFC needs a file. After SFC finishes, reboot the computer and see if you can open Windows Media Player.
     
    Evan Omo,
    #2


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  4. 2009/09/30
    BlueandRoxy

    BlueandRoxy Inactive Thread Starter

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    Hi Evan,

    I'm trying your suggestion now........however, I don't have a Vista CD, I only have the recovery CD's that I had to make when I purchased the computer in November......so what can I use instead, if the computer wants a disc.

    Evan, the scan just finished and it didn't request a disc......this is the message that I got "Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log for example C:\Windows\Logs\CBS\CBS.log "

    I don't know what to do with this information......please advise.
     
    Last edited: 2009/09/30
    BlueandRoxy,
    #3
  5. 2009/09/30
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Thats not good news. :( It seems you have some corrupt files in your Windows Vista installation. Since SFC didn't find and fix all of the corrupted files, try running System Restore (Start< All Programs< Accessories< System Tools< System Restore) and restore your computer to a date before you had this problem.
     
    Evan Omo,
    #4
  6. 2009/10/01
    BlueandRoxy

    BlueandRoxy Inactive Thread Starter

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    I did a system restore last week and restored the computer as far back as it would allow me to which was approximately September 10th.......I really don't know when the problem initially occurred, I just know when I tried to access WMP within the last few days, I started getting this error message.
     
    BlueandRoxy,
    #5
  7. 2009/10/01
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Do you remember installing any drivers or software that could have caused Windows Media Player to stop working?
     
    Evan Omo,
    #6
  8. 2009/10/01
    BlueandRoxy

    BlueandRoxy Inactive Thread Starter

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    ........I have been trying to install a work-related system on my computer for the last 3 weeks and I can't seem to get it to work either, the problem is I don't really know when WMP went out.
     
    BlueandRoxy,
    #7
  9. 2009/10/02
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Are you running Windows Vista Service Pack 2?
     
    Evan Omo,
    #8
  10. 2009/10/03
    BlueandRoxy

    BlueandRoxy Inactive Thread Starter

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    I don't think so.......I looked under "Programs installed" and also under "updates installed" and I didn't see service pack 2
     
    BlueandRoxy,
    #9
  11. 2009/10/03
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    To verify that you have Service Pack 2 installed, click Start< Right click My Computer and click properties. The system properties window will open and it will tell you what service pack you are running. If you don't have Service Pack 2 installed then download and install it from here, Windows Vista Service Pack 2.
     
    Evan Omo,
    #10
  12. 2009/10/03
    BlueandRoxy

    BlueandRoxy Inactive Thread Starter

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    I didn't have it, so I'm downloading it now.......do you think WMP will just show back up again after downloading this service pack or will I need to do some more stuff?
     
    BlueandRoxy,
    #11
  13. 2009/10/03
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Its worth a try. Maybe updating to Service Pack 2 will solve your problem.
     
    Evan Omo,
    #12

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