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Old 25th September 2009   #1
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Question Windows Explorer is not responding

Restart the program or wait until it responds.

Usually I can wait forever and it will not respond, so I always choose to restart Windows Explorer.

Every evening I shut down my computer for the night. When I boot up the next moring things will generally go smoothly for a while. But if I upload photos from my camera and want to move them to a particular folder, I chose Edit, move to folder, choose the folder, and then wait and wait.... and wait.

It doesn't take long now for me to realize what is happening. It happens at some point or other, every time AFTER my computer has been booted up.

Windows explorer is not responding.

Once I restart Windows Explorer everything works just fine, but this should not be happening in the first place, and as it's been going on for months now, I am getting just a bit tired of it.

Any suggestions on how I can fix this problem?

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Old 25th September 2009   #2
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Hi sandilew. Read this, Troubleshooting Windows Explorer Errors.
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Old 25th September 2009   #3
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Thank you Evan,

I have downloaded the file and will give it a go tomorrow. Too late right now
After I am finished, I will let you know what happens.

Sandie

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Old 25th September 2009   #4
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Ok great.
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Old 30th September 2009   #5
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OK, another question here.

How do I know which shell extensions to shut down? There are SO MANY!
I am afraid that if I shut them all down, my computer will stop functioning.

I see that you can filter the type of extensions you want to see, but I don't know which I should choose to be shown so that I could safely shut them all down and then gradually restart them one by one.

If I were to shut down every one the program showed me, I will be sorting through them for months before possibly finding the culprit. Any suggestions??

Thank you.


Last edited by sandilew; 30th September 2009 at 22:42. Reason: misspelled word
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Old 1st October 2009   #6
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Enable all the Microsoft shell extensions since those won't cause explorer to shut down. Once you enable all the Microsoft shell extensions then go through the third party extensions that are left and enable those one by one until you find the culprit.
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Old 1st October 2009   #7
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Hello Evan,

Thank you for that information. I will give that a try tomorrow, and then go on from there as best I can. This might take some time if I don't find the culprit quickly. I was stunned when I saw the total list of extensions. There were so many! LOL

I'll get back to you later, and again, thank you so much.

Sandie

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Old 1st October 2009   #8
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Your Welcome. Keep me posted.
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Old 1st October 2009   #9
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Originally Posted by sandilew View Post
OK, another question here.

How do I know which shell extensions to shut down? There are SO MANY!
I am afraid that if I shut them all down, my computer will stop functioning.
I provided a guide in the article that Evan linked too: Troubleshooting Windows Explorer Errors

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After you downloaded & executed it, ShelExView will show all shell extensions installed on your system. You could sort the entries so that you'll have all non Microsoft shell extensions grouped together. Next, select all these non Microsoft shell extensions, and disable them. Try the sequence that would previously have resulted in Windows Explorer crashing (for example browsing a folder, or right-clicking a file). If no crash occurred, one of the shell extensions you disabled has been causing the crash. To find out which one, start enabling one shell extension at a time, each time testing to make sure you can still use Windows Explorer without it crashing, until you find the shell extension that would cause Windows Explorer to crash.

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Old 1st October 2009   #10
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Hello Evan and Arie,

I think I have found the culprit.
I isolated all of the non-microsoft extensions and shut them all off.
The crash happened every time I tried moving files from one folder to another, and it happened on a few other occasions as well, but always when moving files.
I believe the culprit was Eraser shell extension. The moment I enabled that one again, tried moving a few files, and Windows Explorer crashed. Until that moment everything worked as it should. So I am going to leave that one disabled and go from there, and see how things go. So far all is well.

I will now mark this problem solved, and thank you both very much for your continued help and suggestions.

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Old 1st October 2009   #11
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Your Welcome, I am glad I was able to help.
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Old 1st October 2009   #12
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Me too, and believe me, I appreciate it so very much.

Sandie

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