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Windows Vista Explorer Crashes

Discussion in 'Legacy Windows' started by paulbristow, 2008/10/12.

  1. 2008/10/12
    paulbristow

    paulbristow Well-Known Member Thread Starter

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    I have recently been getting some intermittant explorer crashes thinking it may have been a shell extention causing it I used ShellExView to see what it may be but nothing seemed out of place, may be wrong as shows 324 items!

    The error reporting from Vista shows the following:

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: Explorer.EXE
    Application Version: 6.0.6001.18000
    Application Timestamp: 47918e5d
    Fault Module Name: ContextHandler.dll_unloaded
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 2a425e19
    Exception Code: c0000005
    Exception Offset: 081622d4
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 2057
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160

    Extra information about the problem
    Bucket ID: 695430457

    Which makes me think it could be a shell extention, I presume the "Additional Information 2" is the CLSID number but in ShellExView they are not evident unless you click on the file name with 324 items it is not an easy task.

    Does anybody know from the information supplied as to what program is causing it?
     
  2. 2008/10/12
    paulbristow

    paulbristow Well-Known Member Thread Starter

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    Whoops, just noticed that ShellExView does show the CLSID number but none the wiser as "ea6f5fe8924aaa756324d57f87834160" is not shown as a shell extn.
     

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  4. 2008/10/13
    mattman

    mattman Inactive Alumni

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    If I see any Explorer.exe errors, I run Error Checking (CHKDSK). Also check any additional drives (external drives, memory sticks, etc) and any software that runs them.
     
  5. 2008/10/13
    Arie

    Arie Administrator Administrator Staff

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    Who says it's easy? Troubleshooting takes effort!

    As I wrote in the article:

     
    Arie,
    #4
  6. 2008/10/13
    paulbristow

    paulbristow Well-Known Member Thread Starter

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    Thank you for your replies, managed to find the culprit and it appears that an old copy of Roxio had not uninstalled and was causing problems, used Windows Defender/Tools Software Explorer and managed to find some errors.

    Still had some minor issues, so I put an image back (Acronis) from last month (Pre Roxio) and all is stable......for now! :)
     

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