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Old 29th September 2008   #1
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Blue Screen Crashes
I get a lot of blue screen crashes and don't know what is causing it. When I open the dmp file in the Windows debugging tool, I get a lot of messages to the effect that "your debugger is not using the correct symbols" and at the end it says "Probably caused by ntkrnlpa.exe"but a search for this file turns up nothing. If it is a virus, neither my virus scanner nor Windows defender picks it up.

Can someone advise what I can do next please.
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Old 29th September 2008   #2
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The STOP 0x00 error code number can be searched on for solutions.
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Old 30th September 2008   #3
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Quote:
Originally Posted by boutells View Post
I get a lot of messages to the effect that "your debugger is not using the correct symbols"
That means just that, or you aren't connected to the Internet when debugging.
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Old 30th September 2008   #4
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But I am connected
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Old 30th September 2008   #5
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Then it means "your debugger is not using the correct symbols".

Make sure you have the correct symbols installed. More info here: Dump Data collection tool and instructions
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Old 30th September 2008   #6
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Smile Several Quick Suggestions
Try different anti virus software.
If you have done updates, go back to other Restore Points and try it and see WHEN/IF it works.
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