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Old 19th July 2008   #1
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Vista asks for ISP username and password


I just got a new laptop with Vista but I can't connect to the internet. Vista asks for the ISP details. My problem is exactly the same as the one discussed here - Vista asking for internet password when it shouldn't

With the other systems (mac, xp) you just need to plug in the internet cable and then your internet works. You don't need to do any configurations at all.

When you plug in the cable to vista, nothing happens. There's no automatic internet connection.

So, we go into "create internet connection", where there's three options: Wireless, PPPoE and dialup.

All three of them require a login, with a username and a password, which isn't needed at either mac or xp.

So, is there another way to connect? Why won't it "just work" like on the other systems? Why does vista decide that our internet service require login, which we don't have?

Does anyone know a solution?

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Old 19th July 2008   #2
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What happens when you enter your user name and password that you have with your ISP? (it would be the same info used to setup your email)

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Old 19th July 2008   #3
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You don't have to setup a new connection if your connection doesn't require a password. Just open Vista's Network and Sharing Center, click Manage network connections, right-click your Local Area Connection and select Properties, select Internet Protocol Version 4 and click the Properties button, select Use the following IP address and fill in the details from your ISP (IP address, Subnet mask, Default gateway and DNS servers).

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Old 20th July 2008   #4
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Originally Posted by Steve R Jones View Post
What happens when you enter your user name and password that you have with your ISP? (it would be the same info used to setup your email)
I entered the information but I still can't connect. I get "Error 815" and something about Wan Miniport. I tried the manually entering my IP address and other details into Internet Protocol Version 4 on the LAN properties but that didn't work either.

Essentially the problem is this: My internet connection works normally for any XP computer, but the new Vista computer I bought won't connect. It asks for a username and password but even if I enter all those details, it won't connect. What is Error 815?

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Old 20th July 2008   #5
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Originally Posted by robrobbery View Post
I entered the information but I still can't connect. I get "Error 815" and something about Wan Miniport. I tried the manually entering my IP address and other details into Internet Protocol Version 4 on the LAN properties but that didn't work either.

Did you delete the new connection you created?

If yes, try this:

  • Click Start, type user account in Vista's Start Search box, and click the User Accounts item that appears
  • In the User Accounts control panel, click Manager another account
  • Click Create a new account, type an account name, select Administrator, and then click Create Account
  • Logoff and logon with the new account and establish the connection to check if the issue persists

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Old 20th July 2008   #6
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Originally Posted by Arie View Post
Did you delete the new connection you created?
It'll probably be named as Broadband Connections.

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Old 27th July 2008   #7
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hassle job.


well that's a feature added to it a more advance internet security access i guess. thanks to those "net intellects" i must say.

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Old 27th July 2008   #8
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I've not seen this myself, and I have been running Vista since June of 2007; however, I am using an administrator account, not a limited account. Perhaps Vista needs that authority to set up a new connection initially?

You could try that. Control Panel/User Accounts/Change Account Type/Admininstrator. Set up connection. Go back and reduce the account back to a limited account afterwards.

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