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Old 13th June 2007   #1
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Angry

Windows Vista Updates Fail to Install!


Hello everyone. A few days ago on my Windows Vista Ultimate 32-bit edition computer, I was notified that 5 new security updates were available and that I should install them. I proceeded to do so. After they installed everything seemed normal so I rebooted my machine and then went to check for updates again. This time I discovered that 3 of the 6 updates failed to install. They were Cumulative Update for Internet Explorer 7 in Windows Vista (KB933566), Update for Windows Vista (KB936357) , and Security Update for Windows Vista (KB931213). The installation fails every time I try to install these 3 updates. The things that I have tried to get these 3 updates to install without success have been:
  1. I have tried updating the computer using windows update and I let windows to try and install the updates automatically.
  2. I manually downloaded the update packages from the microsoft download center and then attempted to install the updates.
  3. I stopped and restarted the Windows Update service and then I tried to install the updates.
  4. I deleted the softwaredistribution folder and then rebooted my machine to allow windows to recreate it, because I thought it may have gotten corrupted. It wasn't and the updates still failed to install.
  5. I went to command prompt and entered the fsutil resource setautoreset true C:\ command as an administrator. It said that the operation was successfull but the updates still failed after a reboot.
  6. I tried shuting down my antispyware software thinking that they were conflicting with the updates but they still failed.

I don't know what else to do. It seems that all of the other updates installed fine except these 3. Why? The error code I am getting is 80070002. I went to the help and support center and followed the directions about resolving that error code but the updates still didn't install. I have tried google to no avail although it seems that its a very common problem. When I try to install any one of the 3 updates it starts to install and gets to about 97% of the way there before it stops on that spot for about 2 minutes and then it says that updates failed to install. I honestly don't know what to do anymore. I think I've tried everything and nothing I have tried has made any progress on this problem. Does anyone know a solution for this issue without me having to reinstall Windows? Thanks in advance.

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Old 14th June 2007   #2
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Something that I forgot to add in my previous post. I have copied down the error messages in Event Viewer. Here are the logs. Hope someone can help me with this problem.

Log Name: Setup
Source: Microsoft-Windows-WUSA
Date: 6/13/2007 3:19:02 PM
Event ID: 3
Task Category: None
Level: Error
Keywords:
User: EVAN-OMO\Evan Omo
Computer: evan-omo
Description:
The Windows update "Security Update for Windows (KB931213)" could not be installed because of an error: 2149842978 "" (Command line: ""C:\Windows\system32\wusa.exe" "F:\Windows6.0-KB931213-x86.msu" ")

Log Name: System
Source: Microsoft-Windows-Servicing
Date: 6/13/2007 3:25:42 PM
Event ID: 4375
Task Category: None
Level: Error
Keywords: Classic
User: EVAN-OMO\Evan Omo
Computer: evan-omo
Description:
Windows Servicing failed to complete the process of setting package KB931213_2 (Security Update) into Install Requested(Install Requested) state

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Old 14th June 2007   #3
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Try this:
  1. Click Start, and in the Search box on the start menu, type CMD, then press Ctrl+Shift+Enter (this will get you an elevation prompt for an Administrator command prompt)
  2. At the command prompt, type net stop wuauserv, then press Enter
  3. Type rmdir /s %windir%\softwaredistribution\wuredir, then press Enter. Type Y to acknowledge the command.
  4. Type net start wuauserv, press Enter
  5. Use the Windows Update Web site again to install updates.

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Old 15th June 2007   #4
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Hi Arie. Sorry for the delay. I followed your instructions exactly and after it finished I closed the command prompt. Then I rebooted my machine and then my computer wouldn't boot at all. It said that a windows file was missing or corrupt. So I booted from the CD and I ran the startup repair which thankfully repaired the error and I was able to boot up my computer. I then tried to update my computer again. Once again the updates failed to install. But instead of giving me the error code that I mentioned in my previous post which was 80070002, I got the error code C000000D. I googled it and got no results for it. Are there any other options besides reinstalling Windows? BTW I ran sfc /scannow and it found a few bad files and it said that it wasn't able to repair them all. It also said to look at the CBS.log file for more details. I am now beginning to think that I may have a windows file missing that may cause the updates to fail. Or maybe the updates don't have full permisiions to install. Is there any other way I could fix this problem. I could do a repair install on my computer and I wouldn't lose any data but that will take along time and I am trying to avoid it. I need to find a solution for this issue. Thanks for your feedback.

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Old 15th June 2007   #5
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Originally Posted by Evan Omo
Hi Arie. Sorry for the delay. I followed your instructions exactly and after it finished I closed the command prompt. Then I rebooted my machine and then my computer wouldn't boot at all. It said that a windows file was missing or corrupt. So I booted from the CD and I ran the startup repair which thankfully repaired the error and I was able to boot up my computer.
Just so you know, your error isn't related to the instructions I gave above, I run them on my own machine without any problems.


Can you post the bottom 1/3 or so of the WindowsUpdate.log? You'll probably have to check Include non-indexed, hidden and system files when doing an advanced search. The log file will be in \Users\user id\AppData\Local\Microsoft\

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Old 15th June 2007   #6
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Hi Arie. Here is the last 1/3 of the windowsupdate.log file. If you need more of the log file just let me know. Here it is.

2007-06-14 21:24:37:927 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...aca4e755cd.cab for file MzcRkyEzuWLoQcggKa2UrKTnVc0= when file has not been previously added to the datastore
2007-06-14 21:24:37:927 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...4df4ac6e5e.cab for file VcNSyZZGXtNkeyYsdKEPTfSsbl4= when file has not been previously added to the datastore
2007-06-14 21:24:37:927 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...8ec3c2beba.cab for file dY+kSqx6nBqcrVZFmw3bjsPCvro= when file has not been previously added to the datastore
2007-06-14 21:24:37:927 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...eb3836d32e.msu for file kpvL+mL2WkEjAj/6fgIO6zg20y4= when file has not been previously added to the datastore
2007-06-14 21:24:37:927 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...751c592bb3.msu for file LKLJx5w8JxkzkS+y4WXydRxZK7M= when file has not been previously added to the datastore
2007-06-14 21:24:37:927 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...e787f38725.cab for file 3vPyXHkq08gFJlMMlJM054fzhyU= when file has not been previously added to the datastore
2007-06-14 21:24:37:927 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...81510161c0.cab for file wuu6Fvi0qRuWxUFQbX8XgVEBYcA= when file has not been previously added to the datastore
2007-06-14 21:24:37:927 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...98cba95681.cab for file vM3l0443U4L5n47maf0RmMupVoE= when file has not been previously added to the datastore
2007-06-14 21:24:37:927 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...37e6d53398.msu for file 88g91loloveuTp55Vl7VN+bVM5g= when file has not been previously added to the datastore
2007-06-14 21:24:37:927 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...23247f69d6.cab for file 4+7wMyIcKUb5FqCQUWYvIyR/adY= when file has not been previously added to the datastore
2007-06-14 21:24:37:927 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...490dee1914.cab for file wZGChL0v8QQTMxkhbE/wSQ3uGRQ= when file has not been previously added to the datastore
2007-06-14 21:24:37:942 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...7bcfbd93dc.cab for file 4dqMd71Yk2C17RgYA0FKe8+9k9w= when file has not been previously added to the datastore
2007-06-14 21:24:37:942 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...63dbd4bcb6.cab for file /bi2Frywr/czaPA9LdbYY9vUvLY= when file has not been previously added to the datastore
2007-06-14 21:24:37:942 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...33a31b88cd.cab for file T/QeJ0X0MAIvs6tZxzlCM6MbiM0= when file has not been previously added to the datastore
2007-06-14 21:24:37:942 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...b2bee3b014.cab for file K17jsjZxdcXlgZ8DF2uUsr7jsBQ= when file has not been previously added to the datastore
2007-06-14 21:24:37:942 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...592e8c2455.msu for file UvLZJ5DysoStrK8PdlXKWS6MJFU= when file has not been previously added to the datastore
2007-06-14 21:24:37:942 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...f1aa6953fd.msu for file MGcaaC7XYtrTm/WY+5a18appU/0= when file has not been previously added to the datastore
2007-06-14 21:24:37:942 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...419be4b6b1.msu for file HwDAQ09luILkoFDbbr11QZvktrE= when file has not been previously added to the datastore
2007-06-14 21:24:37:942 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...62e9c32271.cab for file N8c43U9sfRop3JZkhh+0YunDInE= when file has not been previously added to the datastore
2007-06-14 21:24:37:942 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...d26b19dd26.cab for file kCfuCpK3e1QE4s0NZJr/0msZ3SY= when file has not been previously added to the datastore
2007-06-14 21:24:37:942 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...1ef10f6c8a.msu for file vM5bksyPbAgV3k1UDfgDHvEPbIo= when file has not been previously added to the datastore
2007-06-14 21:24:37:974 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...d749773322.msu for file ayWQftnOZhezsPS7ITfl10l3MyI= when file has not been previously added to the datastore
2007-06-14 21:24:37:974 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...118623a5e6.cab for file WLRXncxthIbmLpHSiTR8EYYjpeY= when file has not been previously added to the datastore
2007-06-14 21:24:37:974 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...f295e59d40.msu for file E6e1OYmdd4igyxAKCHz68pXlnUA= when file has not been previously added to the datastore
2007-06-14 21:24:37:974 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...9ce427f4a6.msu for file 4QUHm6zSx+FpiAm3+uEonOQn9KY= when file has not been previously added to the datastore
2007-06-14 21:24:37:974 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...b2343ac8b8.cab for file edP51wfvBNOL+5xMnMQesjQ6yLg= when file has not been previously added to the datastore
2007-06-14 21:24:37:974 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...4cafa77372.msu for file WNxwn7N3TwhVJTXdIX2UTK+nc3I= when file has not been previously added to the datastore
2007-06-14 21:24:37:974 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...8af0ff93cf.cab for file eZ7iw75zISLPESjC4K/NivD/k88= when file has not been previously added to the datastore
2007-06-14 21:24:37:974 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...ff2713584b.cab for file BrBEDCDSXeKP7O+tDX1l/ycTWEs= when file has not been previously added to the datastore
2007-06-14 21:24:37:974 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...624c31dd20.msu for file IpXgOZewM6jELKI9r/dqYkwx3SA= when file has not been previously added to the datastore
2007-06-14 21:24:37:974 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...48bbaf6bb1.cab for file MmNMc1hn6T/6mdLkT+7lSLuva7E= when file has not been previously added to the datastore
2007-06-14 21:24:37:974 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...22b734d8c4.cab for file j4C3+dGGFrSvyIIuyuS/Irc02MQ= when file has not been previously added to the datastore
2007-06-14 21:24:37:974 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...0ef78f7af0.msu for file awO7F0RWuA2QYYuOLWNoDvePevA= when file has not been previously added to the datastore
2007-06-14 21:24:37:974 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...da268ceb36.cab for file qXZ//7KZ46b0sirVE6I02iaM6zY= when file has not been previously added to the datastore
2007-06-14 21:24:37:974 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...5156863ce7.cab for file /7+7blkUrtVUHCacY/DKUVaGPOc= when file has not been previously added to the datastore
2007-06-14 21:24:37:974 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...ee7c4db8cc.cab for file jKmT0Fxb8IDK7G7bbHrn7nxNuMw= when file has not been previously added to the datastore
2007-06-14 21:24:37:974 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...70d9337efc.msu for file 65cA3QRuIXIzHhwfb5gocNkzfvw= when file has not been previously added to the datastore
2007-06-14 21:24:37:974 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...7edcd6e51d.msu for file cjpTsdjpJ1RDn4RF2OGJftzW5R0= when file has not been previously added to the datastore
2007-06-14 21:24:37:974 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...1cea5b2dde.cab for file 5TOy2GEKQpwpcVTbA7umHOpbLd4= when file has not been previously added to the datastore
2007-06-14 21:24:37:974 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...b8c1710b6b.msu for file JXBACh6s4COuSyzncQfhuMFxC2s= when file has not been previously added to the datastore
2007-06-14 21:24:37:974 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...fdcce6e8ba.msu for file QVpSP00EP0fkSKSEfel9/czm6Lo= when file has not been previously added to the datastore
2007-06-14 21:24:37:974 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...7291907f04.cab for file vQuqeVz0AhV+yk5K8GNNcpGQfwQ= when file has not been previously added to the datastore
2007-06-14 21:24:37:974 1084 ab8 DtaStor WARNING: Attempted to add URL http://www.download.windowsupdate.co...115b85c503.cab for file 98pvCSpzb9LGEsGhQU+NEVuFxQM= when file has not been previously added to the datastore
2007-06-14 21:24:41:677 1084 ab8 Agent * Added update {822D23B5-7CE2-4CD2-AB34-6A2B361B1FE3}.101 to search result
2007-06-14 21:24:41:677 1084 ab8 Agent * Added update {42558590-DBAF-41D5-9EDE-6811F94985F2}.101 to search result
2007-06-14 21:24:41:677 1084 ab8 Agent * Added update {36C6AEE1-7284-4822-8671-855F60920275}.101 to search result
2007-06-14 21:24:41:677 1084 ab8 Agent * Added update {C14637DF-43D9-4201-9C0F-615D43943635}.101 to search result
2007-06-14 21:24:41:677 1084 ab8 Agent * Added update {7D811F81-2F19-4D80-AE7D-6094ECB21C78}.101 to search result
2007-06-14 21:24:41:677 1084 ab8 Agent * Added update {1C7E0286-3CFF-4636-92B9-E692AC0DA2A5}.104 to search result
2007-06-14 21:24:41:677 1084 ab8 Agent * Added update {D2C29BB5-DCD6-4C9B-B0CA-B564DE42380C}.104 to search result
2007-06-14 21:24:41:677 1084 ab8 Agent * Added update {CD7554CB-511B-4A8D-9250-9F6CE6ADAF0C}.101 to search result
2007-06-14 21:24:41:677 1084 ab8 Agent * Added update {F6EE0943-7D4E-4E38-8FCD-B685B7F8E7A9}.104 to search result
2007-06-14 21:24:41:677 1084 ab8 Agent * Added update {086BA1F8-E85F-4A35-B829-B249717BB3EF}.101 to search result
2007-06-14 21:24:41:677 1084 ab8 Agent * Added update {2D8D66E2-7D96-4877-9195-C95F6FE5D47B}.101 to search result
2007-06-14 21:24:41:677 1084 ab8 Agent * Added update {E4DD2355-C469-403A-9C3D-0FA0E634A1DC}.101 to search result
2007-06-14 21:24:41:692 1084 ab8 Agent * Added update {711D4F52-4852-4558-82E8-785B2A24DBE5}.101 to search result
2007-06-14 21:24:41:692 1084 ab8 Agent * Added update {BEB622C4-2CED-4616-B540-3B92792D2170}.104 to search result
2007-06-14 21:24:41:692 1084 ab8 Agent * Added update {B450480E-8ADC-4760-99A7-E87F1B6795DD}.101 to search result
2007-06-14 21:24:41:692 1084 ab8 Agent * Added update {0FCF4A2E-B347-451B-BEA4-5DE3FB6B2333}.101 to search result
2007-06-14 21:24:41:692 1084 ab8 Agent * Added update {1A64E92A-0EEF-4847-9354-6C3E895F6F5B}.102 to search result
2007-06-14 21:24:41:692 1084 ab8 Agent * Found 17 updates and 31 categories in search
2007-06-14 21:24:41:724 1084 ab8 Agent *********
2007-06-14 21:24:41:724 1084 ab8 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2007-06-14 21:24:41:724 1084 ab8 Agent *************
2007-06-14 21:24:41:755 1084 ab8 Report REPORT EVENT: {B9083200-48E6-4BD9-9EC6-EFB125861C36} 2007-06-14 21:20:30:674-0700 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
2007-06-14 21:24:41:755 1084 5b4 AU >>## RESUMED ## AU: Search for updates [CallId = {9BDF762F-E206-4C52-93E8-4B5E42FC873B}]
2007-06-14 21:24:41:755 1084 5b4 AU # 17 updates detected
2007-06-14 21:24:41:770 1084 5b4 AU #########
2007-06-14 21:24:41:770 1084 5b4 AU ## END ## AU: Search for updates [CallId = {9BDF762F-E206-4C52-93E8-4B5E42FC873B}]
2007-06-14 21:24:41:770 1084 5b4 AU #############
2007-06-14 21:24:41:770 1084 5b4 AU AU setting next detection timeout to 2007-06-15 23:02:37
2007-06-14 21:24:41:770 1084 5b4 AU Setting AU scheduled install time to 2007-06-15 10:00:00
2007-06-14 21:24:41:770 1084 5b4 AU Auto-approving update for download, updateId = {1A64E92A-0EEF-4847-9354-6C3E895F6F5B}.102, ForUx=0, IsOwnerUx=0, HasDeadline=0, IsMinor=0
2007-06-14 21:24:41:770 1084 5b4 AU Auto-approving update for download, updateId = {0FCF4A2E-B347-451B-BEA4-5DE3FB6B2333}.101, ForUx=0, IsOwnerUx=0, HasDeadline=0, IsMinor=0
2007-06-14 21:24:41:770 1084 5b4 AU Auto-approved 2 update(s) for download (NOT for Ux)
2007-06-14 21:24:41:770 1084 5b4 AU #############
2007-06-14 21:24:41:770 1084 5b4 AU ## START ## AU: Download updates
2007-06-14 21:24:41:770 1084 5b4 AU #########
2007-06-14 21:24:41:770 1084 5b4 AU # Approved updates = 2
2007-06-14 21:24:41:833 1084 5b4 AU AU initiated download, updateId = {1A64E92A-0EEF-4847-9354-6C3E895F6F5B}.102, callId = {5A1FCCCE-5921-43C7-A578-703E69B656B9}
2007-06-14 21:24:41:849 1084 5b4 AU AU initiated download, updateId = {0FCF4A2E-B347-451B-BEA4-5DE3FB6B2333}.101, callId = {D96C2776-CD41-46BC-99CA-5C03EF6DD362}
2007-06-14 21:24:41:849 1084 5b4 AU Setting AU scheduled install time to 2007-06-15 10:00:00
2007-06-14 21:24:41:849 1084 5b4 AU AU setting pending client directive to 'Download Progress'
2007-06-14 21:24:41:849 1084 5b4 AU # Pending download calls = 2
2007-06-14 21:24:41:849 1084 5b4 AU <<## SUBMITTED ## AU: Download updates
2007-06-14 21:24:41:942 1084 ab8 Report REPORT EVENT: {CFB35006-E816-4013-89B9-180D9172DF03} 2007-06-14 21:24:41:692-0700 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 17 updates.
2007-06-14 21:24:41:958 1084 ab8 DnldMgr *************
2007-06-14 21:24:41:958 1084 ab8 DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdates]
2007-06-14 21:24:41:958 1084 ab8 DnldMgr *********
2007-06-14 21:24:41:958 1084 ab8 DnldMgr * Call ID = {5A1FCCCE-5921-43C7-A578-703E69B656B9}
2007-06-14 21:24:41:958 1084 ab8 DnldMgr * Priority = 2, Interactive = 0, Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}
2007-06-14 21:24:41:958 1084 ab8 DnldMgr * Updates to download = 1
2007-06-14 21:24:41:958 1084 ab8 Agent * Title = Security Update for Windows Vista (KB931213)
2007-06-14 21:24:41:958 1084 ab8 Agent * UpdateId = {1A64E92A-0EEF-4847-9354-6C3E895F6F5B}.102
2007-06-14 21:24:41:958 1084 ab8 Agent * Bundles 1 updates:
2007-06-14 21:24:41:958 1084 ab8 Agent * {001B2BCF-646A-4C66-AACB-5D8BB77DF8AD}.102
2007-06-14 21:24:42:005 1084 ab8 DnldMgr *********** DnldMgr: Downloading regulation Odf ***********
2007-06-14 21:24:42:005 1084 ab8 DnldMgr * ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}
2007-06-14 21:24:42:005 1084 ab8 DnldMgr * URL = http://rs.update.microsoft.com/odf/v6odf.xml
2007-06-14 21:24:53:726 1084 ab8 DnldMgr * Odf parameters...
2007-06-14 21:24:53:726 1084 ab8 DnldMgr * Refresh interval: 1
2007-06-14 21:24:53:726 1084 ab8 DnldMgr * Accept rate high: 10000
2007-06-14 21:24:53:726 1084 ab8 DnldMgr * Accept rate normal: 10000
2007-06-14 21:24:53:726 1084 ab8 DnldMgr * Accept rate low: 1000
2007-06-14 21:24:53:726 1084 ab8 DtaStor Update service properties: service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2007-06-14 21:24:53:742 1084 ab8 DnldMgr *********** DnldMgr: New download job [UpdateId = {001B2BCF-646A-4C66-AACB-5D8BB77DF8AD}.102] ***********
2007-06-14 21:24:53:742 1084 ab8 DnldMgr * Queueing update for download handler request generation.
2007-06-14 21:24:53:742 1084 ab8 DnldMgr Generating download request for update {001B2BCF-646A-4C66-AACB-5D8BB77DF8AD}.102
2007-06-14 21:24:53:836 1084 ab8 Handler Generating request for CBS update 001B2BCF-646A-4C66-AACB-5D8BB77DF8AD in sandbox C:\Windows\SoftwareDistribution\Download\3407f93fd0cb81461138388df8b2d591
2007-06-14 21:24:53:836 1084 ab8 Handler Selected payload type is ptExpress
2007-06-14 21:24:53:836 1084 ab8 Handler Detected download state is dsStart
2007-06-14 21:24:53:836 1084 ab8 Handler Adding Windows6.0-KB931213-x86-EXPRESS.cab (entire file) to request list.
2007-06-14 21:24:53:836 1084 ab8 Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0
2007-06-14 21:24:53:836 1084 ab8 DnldMgr *********** DnldMgr: New download job [UpdateId = {001B2BCF-646A-4C66-AACB-5D8BB77DF8AD}.102] ***********
2007-06-14 21:24:53:898 1084 ab8 DnldMgr * BITS job initialized, JobId = {9975F560-3B6B-4AFC-A58D-02C173108C39}
2007-06-14 21:24:54:023 1084 ab8 DnldMgr * Downloading from http://au.download.windowsupdate.com...fed1499b4b.cab to C:\Windows\SoftwareDistribution\Download\3407f93fd0cb81461138388df8b2d591\W indows6.0-KB931213-x86-EXPRESS.cab (full file).
2007-06-14 21:24:54:195 1084 ab8 Agent *********
2007-06-14 21:24:54:195 1084 ab8 Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdates]
2007-06-14 21:24:54:195 1084 ab8 Agent *************
2007-06-14 21:24:54:195 1084 ab8 DnldMgr *************
2007-06-14 21:24:54:195 1084 ab8 DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdates]
2007-06-14 21:24:54:195 1084 ab8 DnldMgr *********
2007-06-14 21:24:54:195 1084 ab8 DnldMgr * Call ID = {D96C2776-CD41-46BC-99CA-5C03EF6DD362}
2007-06-14 21:24:54:195 1084 ab8 DnldMgr * Priority = 2, Interactive = 0, Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}
2007-06-14 21:24:54:195 1084 ab8 DnldMgr * Updates to download = 1
2007-06-14 21:24:54:195 1084 ab8 Agent * Title = Cumulative Security Update for Internet Explorer 7 in Windows Vista (KB933566)
2007-06-14 21:24:54:195 1084 ab8 Agent * UpdateId = {0FCF4A2E-B347-451B-BEA4-5DE3FB6B2333}.101
2007-06-14 21:24:54:195 1084 ab8 Agent * Bundles 1 updates:
2007-06-14 21:24:54:195 1084 ab8 Agent * {63FA54DC-F745-48ED-B604-2FFD6618D87D}.101
2007-06-14 21:24:54:195 1084 ab8 DtaStor Update service properties: service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2007-06-14 21:24:54:195 1084 ab8 DnldMgr *********** DnldMgr: New download job [UpdateId = {63FA54DC-F745-48ED-B604-2FFD6618D87D}.101] ***********
2007-06-14 21:24:54:211 1084 ab8 DnldMgr * Queueing update for download handler request generation.
2007-06-14 21:24:54:211 1084 ab8 DnldMgr Generating download request for update {63FA54DC-F745-48ED-B604-2FFD6618D87D}.101
2007-06-14 21:24:54:226 1084 ab8 Handler Generating request for CBS update 63FA54DC-F745-48ED-B604-2FFD6618D87D in sandbox C:\Windows\SoftwareDistribution\Download\5e08b879a7182790cc72c3dcaac9d97a
2007-06-14 21:24:54:226 1084 ab8 Handler Selected payload type is ptExpress
2007-06-14 21:24:54:226 1084 ab8 Handler Detected download state is dsStart
2007-06-14 21:24:54:226 1084 ab8 Handler Adding Windows6.0-KB933566-x86-EXPRESS.cab (entire file) to request list.
2007-06-14 21:24:54:242 1084 ab8 Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0
2007-06-14 21:24:54:242 1084 ab8 DnldMgr *********** DnldMgr: New download job [UpdateId = {63FA54DC-F745-48ED-B604-2FFD6618D87D}.101] ***********
2007-06-14 21:24:54:273 1084 ab8 DnldMgr * BITS job initialized, JobId = {6345AFA1-85D0-4EDC-BB7B-0AEC82C44C02}
2007-06-14 21:24:54:320 1084 ab8 DnldMgr * Downloading from http://au.download.windowsupdate.com...a9753cda48.cab to C:\Windows\SoftwareDistribution\Download\5e08b879a7182790cc72c3dcaac9d97a\W indows6.0-KB933566-x86-EXPRESS.cab (full file).
2007-06-14 21:24:54:336 1084 ab8 Agent *********
2007-06-14 21:24:54:336 1084 ab8 Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdates]
2007-06-14 21:24:54:336 1084 ab8 Agent *************
2007-06-14 21:24:56:914 1084 b10 AU Launched new AU client for directive 'Download Progress', session id = 0x1
2007-06-14 21:24:58:070 1084 734 AU AU received approval from Ux for 1 updates
2007-06-14 21:24:58:070 1084 734 AU AU setting pending client directive to 'Progress Ux'
2007-06-14 21:24:58:195 1084 734 AU BeginInteractiveInstall invoked for Download
2007-06-14 21:24:58:195 1084 734 AU Auto-approved 0 update(s) for download (for Ux)
2007-06-14 21:24:58:195 1084 734 AU UpdateDownloadProperties: 2 download(s) are still in progress.
2007-06-14 21:24:58:195 1084 734 Agent Setting download properties on call 5A1FCCCE-5921-43C7-A578-703E69B656B9: priority=2, interactive=0, owner is system=1, proxy settings=1, proxy session id=1
2007-06-14 21:24:58:211 1084 734 DtaStor Update service properties: service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2007-06-14 21:24:58:211 1084 734 AU UpdateDownloadProperties: download priority has changed from 2 to 3.
2007-06-14 21:24:58:211 1084 734 Agent Setting download properties on call D96C2776-CD41-46BC-99CA-5C03EF6DD362: priority=3, interactive=1, owner is system=1, proxy settings=1, proxy session id=1
2007-06-14 21:24:58:211 1084 734 DtaStor Update service properties: service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2007-06-14 21:24:58:211 1084 734 AU #############
2007-06-14 21:24:58:211 1084 734 AU ## START ## AU: Download updates
2007-06-14 21:24:58:211 1084 734 AU #########
2007-06-14 21:24:58:211 1084 734 AU # Found no download approved updates.
2007-06-14 21:24:58:211 1084 734 AU #########
2007-06-14 21:24:58:211 1084 734 AU ## END ## AU: Download updates
2007-06-14 21:24:58:211 1084 734 AU #############
2007-06-14 21:25:00:327 1084 8bc DnldMgr BITS job {6345AFA1-85D0-4EDC-BB7B-0AEC82C44C02} completed successfully
2007-06-14 21:25:00:483 1084 8bc DnldMgr Download job bytes total = 6834735, bytes transferred = 256340
2007-06-14 21:25:00:530 1084 8bc DnldMgr *********** DnldMgr: New download job [UpdateId = {63FA54DC-F745-48ED-B604-2FFD6618D87D}.101] ***********
2007-06-14 21:25:00:530 1084 8bc DnldMgr * Queueing update for download handler request generation.
2007-06-14 21:25:00:530 1084 8bc DnldMgr Generating download request for update {63FA54DC-F745-48ED-B604-2FFD6618D87D}.101
2007-06-14 21:25:00:686 1084 8bc Handler Generating request for CBS update 63FA54DC-F745-48ED-B604-2FFD6618D87D in sandbox C:\Windows\SoftwareDistribution\Download\5e08b879a7182790cc72c3dcaac9d97a
2007-06-14 21:25:00:702 1084 8bc Handler Selected payload type is ptExpress
2007-06-14 21:25:00:718 1084 8bc Handler UH: DpxRestoreJob returned 0x80070002
2007-06-14 21:25:00:718 1084 8bc Handler Detected download state is dsHavePackage
2007-06-14 21:25:01:686 1084 8bc Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0
2007-06-14 21:25:01:749 1084 8bc DnldMgr *********** DnldMgr: New download job [UpdateId = {63FA54DC-F745-48ED-B604-2FFD6618D87D}.101] ***********
2007-06-14 21:25:01:765 1084 8bc DnldMgr * All files for update were already downloaded and are valid.
2007-06-14 21:25:01:811 1084 8bc DtaStor Update service properties: service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2007-06-14 21:25:01:811 1084 5b4 AU >>## RESUMED ## AU: Download update [UpdateId = {0FCF4A2E-B347-451B-BEA4-5DE3FB6B2333}, succeeded]
2007-06-14 21:25:01:827 1084 5b4 AU Setting AU scheduled install time to 2007-06-15 10:00:00
2007-06-14 21:25:02:186 1084 734 AU BeginInteractiveInstall invoked for Install
2007-06-14 21:25:02:186 1084 734 AU Auto-approving update for install, updateId = {0FCF4A2E-B347-451B-BEA4-5DE3FB6B2333}.101, ForUx=1, IsOwnerUx=1, HasDeadline=0, IsMinor=0
2007-06-14 21:25:02:186 1084 734 AU Auto-approved 1 update(s) for install (for Ux), installType=1
2007-06-14 21:25:02:186 1084 734 AU #############
2007-06-14 21:25:02:186 1084 734 AU ## START ## AU: Install updates
2007-06-14 21:25:02:186 1084 734 AU #########
2007-06-14 21:25:02:186 1084 734 AU # Initiating manual install
2007-06-14 21:25:02:186 1084 734 AU # Approved updates = 1
2007-06-14 21:25:02:186 1084 734 AU <<## SUBMITTED ## AU: Install updates / installing updates [CallId = {7887C1FB-3D03-477A-9485-0434301BB972}]
2007-06-14 21:25:02:249 1084 5b4 Agent *************
2007-06-14 21:25:02:249 1084 5b4 Agent ** START ** Agent: Installing updates [CallerId = AutomaticUpdates]
2007-06-14 21:25:02:249 1084 5b4 Agent *********
2007-06-14 21:25:02:249 1084 5b4 Agent * Updates to install = 1
2007-06-14 21:25:02:249 1084 5b4 Agent * Title = <NULL>
2007-06-14 21:25:02:249 1084 5b4 Agent * UpdateId = {0FCF4A2E-B347-451B-BEA4-5DE3FB6B2333}.101
2007-06-14 21:25:02:249 1084 5b4 Agent *



Also would you like me to post part of the CBS.log file as well because maybe it will list the files on my computer that could have gotten corrupted and prevented the updates from installing. One last thing I forgot to mention, when I ran that command from cmd you gave me I noticed while it was running I got a lot of access is denied messages even though I ran the command as an administrator. Is that supposed to happen or not.

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Old 15th June 2007   #7
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Originally Posted by Evan Omo
One last thing I forgot to mention, when I ran that command from Cmdr you gave me I noticed while it was running I got a lot of access is denied messages even though I ran the command as an administrator. Is that supposed to happen or not.
No, that shouldn't happen. Looks like your system has its security credentials mixed up

I'm not seeing anything obvious in your log file either.

I would probably opt for a reinstall at this point...

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Old 15th June 2007   #8
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Ok well in that case I will probably run the repair install later tonight so I can let it run while I sleep. I appreciate your help Arie. After the reinstall, if I experience any more issues with my computer concerning windows update I will let you know. Thanks again.

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Old 17th June 2007   #9
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Hi again Arie. I did the repair install and everything is working good and all is well. I greatly appreciate your time and effort trying to help me out with my issue. All of the Windows Vista Updates (including the 3 that I mentioned that wouldn't install), installed successfully. So that just shows that I had a missing or corupted Windows file that was preventing the updates from installing. To be honest with you I have had more issues with Windows Vista than I did with Windows XP Professional. That was my 4th time having to reinstall Windows Vista. I just hope I won't have to do it again in the future if something else were to go wrong on my system. Anyway thanks again for your help.

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Thank you for the advice on solving this problem.

I found this thread via a Google search.

I was having the same problem with the same updates.

No matter how many times the updates were downloaded and installed, Windows insisted on doing it over again. And, again. And, again!

The solution on this page did not work either, but it did prompt me to think of another solution that did work. Hopefully this will be of some help to others having the same or similar issue.

I simply downloaded and installed the updates one at a time. It took forever, but the alternative was to keep downloading and having failed installs.

The end result is that the updates are installed now.

Edit: I guess I spoke too soon. KB931213 will not install properly. When I tried to install it manually, I got a message telling me that I do not have enough space. I assure you, I do have enough space. The second time I tried to install it, I was told that the update is not for this OS ("This update does not apply to your system"). I am running Vista Ultimate, and again, we know the update is for this OS since it is Vista's Windows Update telling me I need it.

I wish I could go back to XP Pro. The problem with XP Pro is that I cannot get the built-in webcam on my HP Pavilion DV9225US to work with XP. If I could solve that problem, I'd be using XP in a minute.

Back to the drawing board with this update.


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Hi CraigM. I'm sorry that some of the updates you mentioned failed to install. In my case the reason the updates failed was because of a missing or corrupted syste file. Have you tried running sfc /scannow from command prompt? If that doesn't work you could either just forget about the update or you could as a last resort do a repair install of Windows Vista Ultimate. Like I said in my previous post, the repair install fixed my problem and all of my updates installed successfully. Anyway I hope this thread has given you some valuable information and if you have any more questions about updates feel free to post back in this thread or you can make a new thread. Hopefully you can get that stubborn update to install properly.

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First, thank you very much for your reply.

I did try SFC, but it did not work. I guess I should have mentioned that in my original post. I have not done a repair install with Vista yet. Does this create a problem for software already installed, or will my configuration be left intact?

I hate to give up on anything, and I certainly don't want Vista beating me. I despise being forced to use Vista, but HP has me backed into a corner because of a built-in webcam. Anyway, I appreciate your input, and look forward to your answer to the question about the repair install.

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Hi again CraigM. Since having done the repair install on my Windows Vista machine 4 times already, I have lost no personal data on my computer. The repair install that I am talking about is technically called an In-place-upgrade which upgrades your previous Windows installation to Windows Vista. In reality though it serves as the same purpose as doing a repair install in Windows XP. The In-Place-Upgrade replaces/repairs all of the Windows files on the harrdive from the CD. All of your applications and personal settings will remain intact but you will have to reinstall all of your Windows Updates. So as far as doing the In-place-Upgrade/repair install the only thing that I didn't like about it was that it took a very long time to complete. It took nearly 7 hours on my computer to finish. One last thing that I forgot to mention, is make sure you have at least 12 GB of free harrdrive space on your computer otherwise the In-Place-Upgrade option will be grayed out and you won't be able to run it. So you should run disk cleanup and clean out any temporary files before running the installation. If you have any more questions about the In-Place-Upgrade/repair install please let me know. Thanks!

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Thank you.


I am going to pursue some other avenues first. If they don't work, I will try your method.

If they do work, I will report back so that the information can be used by everyone.

Good luck to anyone in this situation.

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Originally Posted by CraigM
Thank you.


I am going to pursue some other avenues first. If they don't work, I will try your method.
Post some more info. For example, as I suggested above:

Quote:
Can you post the bottom 1/3 or so of the WindowsUpdate.log? You'll probably have to check Include non-indexed, hidden and system files when doing an advanced search. The log file will be in \Users\user id\AppData\Local\Microsoft\

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