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Usually, with these sort of things, you need a driver for the cable itself.
Did the unit come with a disk? If so, connect the USB cable to the computer, it should then ask for drivers, direct windows to the CD that came with it. Restart you computer once they have loaded.
To check it has installed the cable, go into device manager (Right click "My Computer" icon, select "Properties" & click "Device manager" tab, expand "Ports (COM & LPT)" by clicking on the "+" sign next to it, & check that your cable is listed.
After the cable is installed, install the sofware. then all should be fine.
If there are no drivers on the CD, check on the manufacturers website for installation instructions.
Dig.
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