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Old 10th December 2013   #1
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Printing problem with Windows 8.1


I've had an Epson 1400 printer for several years and it works O.K when I upgraded to Windows 8. I recently clicked OK to upgrade to Windows 8.1.
Now when I am printing, the first box allows me to insert the paper profile, but when I click the 'Print Settings' box, I get a different menu which doesn't allow me to enter Semi-Gloss, Archive Matt etc., The Epson website support say they cannot help!

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Old 10th December 2013   #2
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You might try reinstalling the driver:

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Old 10th December 2013   #3
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I've done that - also the box with the ink levels doesn't show now!

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Old 10th December 2013   #4
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Did you install the Combo package which includes the Status Monitor rather than just the driver?

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Old 11th December 2013   #5
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Quote:
The Epson website support say they cannot help!
What does that mean? Does that mean they know it does not work with 8.1 and there's nothing they can do? Or does that mean they are simply clueless and don't know why it does not work with your computer? Or are they simply refusing to help because your Epson is out of warranty?

If it worked with 8.0, it should work with 8.1 - assuming you installed the full package as suggested by PeteC. That said, upgrading to 8.1 should not have broken it!

How do you connect to your printer? By direct cable or through your network?

If me, I would unplug the printer from my computer/network, then totally uninstall the driver package and reboot. Then install it again and see what happens.

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Old 18th December 2013   #6
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Thank you folks =- Epson eventually sent me a link to correct the problem!

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Old 18th December 2013   #7
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Good news, John Thanks for the update.

Please mark your thread as 'Resolved'.

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It is considered courteous to post a reply if you have been able to resolve your problem, or received an answer to your question. If you were given multiple suggestions/solutions, it is also helpful if you would list the solution that worked for you.

Once you have posted those details, when still looking at your thread, near the top of your thread you'll see Thread Tools. Click the down arrow to expand the drop down menu, at the bottom of it you'll see Mark this thread as solved. Click on it to mark your thread as solved.

If later you find that the problem has returned, and you had previously marked your thread as solved, follow the steps above. Instead 'Mark this thread as solved' you will see that in this case Mark this thread as unsolved is listed.

Please read the User Guide for more information.

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Old 20th January 2014   #8
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Resolved

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