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Old 17th October 2013   #1
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Seagate 3TB USB drive not seen at boot.


I am running Windows 8 Pro. I have a 3TB Seagate USB desk drive which does not show when I boot up. I can unplug the USB then plug it back in again, at which time it shows on my "Computer" drive list. My motherboard is Gigabyte Z87X-UD5H ATX LGA1150 Z87 DDR3 3PCI-E16 3PCI-E1 HDMI CROSSFIREX/SLI SATA3 USB3 Motherboard. Is there a reason for this, a setting adjustment I can make?

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Old 23rd October 2013   #2
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Still hoping for suggestions. I have a yellow exclamation mark against the device in device manager. The troubleshooter cannot fix it. There is no better driver available.

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Old 23rd October 2013   #3
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Check for updated USB or chipset drivers from the motherboard manufacturer.

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Old 26th October 2013   #4
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Thanks, TonyT. Using Device Manager I checked for new drivers and found none listed. However, I went to the motherboard manufacturer's web site and there were a slew recently added. I have updated them all. Unfortunately the issue remains. The drive is invisible at the time of booting, only being picked up and listed if I unplug it and plug it back in again. I have tried different USB ports. The drive is pristine, as is the USB cable. If it was the drive, the USB port, the power supply or the cable, I don't think it would be recognized and function perfectly every time after a reconnect.

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Old 27th October 2013   #5
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When it is working, is it actually working as a 3.0 device? I mean, can you move or copy files at 3.0 speeds? Most motherboards with usb 3.0 ports have just a couple 3.0 ports colored blue and the rest of the usb ports are usb 2.0. Be sure it's connected to a real 3.0 port.

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Old 27th October 2013   #6
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Yes, it is connected to a USB 3 port. I can see this issue might slow things down but my problem is the drive does not show at boot up. I have another 1TB Touro portable drive also connected through another USB port and that shows no problem.

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Old 28th October 2013   #7
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Is there data on the drive? There's a setting in Folder Options to hide empty drives.

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Old 28th October 2013   #8
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I found that drive setting and yes, there is data on the drive albeit just a few megabytes, just a few files.

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Old 28th October 2013   #9
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How is it listed in Disk Management. Mine shows G:\ WD Unlocker drive it does not show in the Device Manager but shows in disk management as unallocated space. When I unlock the G:\ drive with a password then mine show in both disk Management as H:\ and in the Device Manager as WD Drive Management Services.


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Old 28th October 2013   #10
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I have never set a password for the drive and have never been asked for one. As for how it shows, a picture speaks volumes.
Here is what it looks like in Disk Manager after boot:
http://i1029.photobucket.com/albums/...4/DiskMgt1.jpg
Here is what it looks like in Disk Manager after disconnecting and reconnecting:
http://i1029.photobucket.com/albums/...4/DiskMgt2.jpg
Here is what it looks like in Device Manager after boot:
http://i1029.photobucket.com/albums/..._4/DevMgr1.jpg
Here is what it looks like in Device Manager after disconnecting and reconnecting the drive:
http://i1029.photobucket.com/albums/..._4/DevMgr2.jpg

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Old 28th October 2013   #11
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Good pics to show us.
Did the drive come with any seagate utilities on it? Reason I ask is that I always always always blow away the partition(s) that come on external drives and then create new ones.

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Old 29th October 2013   #12
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Thanks for your perseverance, Tony. Yes, it came with a full suite of software, including Memeo utilities and Seagate Dashboard. None of it seems to cure the issues.

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Old 30th October 2013   #13
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Old 31st October 2013   #14
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Originally Posted by TonyT View Post
Did you see this:
My USB device is detected with a ! or ? in Device Manager
Thanks Tony. I had a good read through all of where the link took me. When I go to Device Manager and check the USB port where the drive is connected, it shows an exclamation mark and an error code 10 under properties.

http://i1029.photobucket.com/albums/...y_4/Code10.jpg

What the articles you referred me to suggest is that a Code 10 points to a driver error. As suggested, I updated the driver through the Device Manager facility and also checking at the manufacturer's web site. There is no other driver available. I uninstalled the driver and reconnected the device. After boot it is still not seen. The driver details shown when I click on properties:

http://i1029.photobucket.com/albums/...verDetails.jpg

As always, it appears if I disconnect it from the USB then reconnect it. My system is fully up to date through Windows Update.


Last edited by Buddyboy; 31st October 2013 at 19:36. Reason: Added information.
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Old 1st November 2013   #15
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from the Seagate page above:
Quote:
If Code 10 appears:

First see the Microsoft support article related to this issue. Others are found here.
In general, Code 10 often means, unfortunately, that the drive has failed. If the drive shows the same problem on another computer, try connecting the drive via 1394 (Firewire) if possible. If that is not possible, please replace the drive.
Your motherboard site has links to MS patches for USB and Windows 8:
http://www.gigabyte.us/products/prod...83&dl=1#driver

You should also use advanced power mgmt to NOT allow Windows to sleep the device or usb port.

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