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alistair 20th February 2010 19:17

Startup Repair Taking Forever
 
We have a near-new Toshiba Satellite L510 notebook running Windows 7. It locked up yesterday and I eventually forced a shutdown. On restart, after long time with a screen blank except for the mouse arrow, it came up with a box headed "Startup Repair is checking your system for problems". After a while it said it was attempting repairs, and gave the message "Repairing disk errors. This might take over an hour to complete." A blue rectangle is constantly moving from left to right to show activity.

It has now been "repairing" for 12 hours with no change. I tried clicking "Cancel" but it told me the current repair operation cannot be cancelled. It is under warranty but it would be more convenient if there was a simple process to repair it at home. Even getting it to the repair shop would be a challenge as it won't let me cancel the process and shut it down, and if I force a shutdown with the power button, I'm concerned about making the disk error problem worse.

Can anyone suggest a solution?

Thanks.

Alistair

MrBill 20th February 2010 19:45

Did you get any disc's with it or did you make any when you boot up and it asks you to?

alistair 20th February 2010 20:04

No disks with machine, and I can't recall being asked to make any. That's not to say I wasn't asked, though. I may have thought I'd do it later.

alistair 20th February 2010 21:21

I've talked to the supplier and have the name of their repair people so I can take it there tomorrow, unless some helpful person out there can suggest a simple solution.

I'm reluctant to move it about too much while the so-called disk repair tool is running and the disk is spinning so I'd like to shut it down, but there is no response from the keyboard. Am I likely to do any more harm by shutting it down with the power button while the startup repair is running? I probably have no choice but to force a shutdown, but comments would be appreciated.

Thanks.

MrBill 21st February 2010 01:25

Quote:

Originally Posted by alistair (Post 502588)
I've talked to the supplier and have the name of their repair people so I can take it there tomorrow, unless some helpful person out there can suggest a simple solution.

I'm reluctant to move it about too much while the so-called disk repair tool is running and the disk is spinning so I'd like to shut it down, but there is no response from the keyboard. Am I likely to do any more harm by shutting it down with the power button while the startup repair is running? I probably have no choice but to force a shutdown, but comments would be appreciated.

Thanks.

If C-A-D doesn't work, Do a hard shutdown with the power button.

alistair 21st February 2010 03:51

C-A-D does nothing. Do you think a hard shutdown would be more likely to cause loss of data than any other options a technician may have? I can't think what a technician may be able to do other than power it down in the same way, but if there was a chance, I would look at ways of getting it to him very gently with the disk still running.


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