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Resolved Windows Backup Not Working.

Discussion in 'Windows 7' started by Pepse, 2011/04/18.

  1. 2011/04/18
    Pepse

    Pepse Well-Known Member Thread Starter

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    Every Sunday evening I do the weekly backup of my system. This time it will not backup. The error is "The last backup did not complete successfully ". I usually put this on a DVD +RW. I have tried to figure it out for about 2 hours. I have used DVD -RW's and DVD -R and DVD -RW. It doesn't matter none of these make a difference. Although I think the problem is happening before it has to back it up to the Media. As far as I know the computer is still clean. No bugs have been reported to me by Avast or Mal-Warebytes.

    Pepse.
     
  2. 2011/04/18
    Arie

    Arie Administrator Administrator Staff

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    Check your event log for errors & post the details of the relevant error here.
     
    Arie,
    #2

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  4. 2011/04/18
    Pepse

    Pepse Well-Known Member Thread Starter

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    Where do I find that information?

    Pepse.
     
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  5. 2011/04/18
    PeteC

    PeteC SuperGeek Staff

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    Orb > type into search box 'event' - Event Viewer at the top of the list under Programs
     
    Daanii likes this.
  6. 2011/04/19
    Pepse

    Pepse Well-Known Member Thread Starter

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    I hope this is relevant for what you asked for.

    Critical Error Event ID 6; Source: Kernel General; Log: System; Last Hour 0; 24Hours 1; 7Days 1;

    Event ID: 63; Source: Side by Side; Log: Application; Last Hour: 0; Last 24 Hours: 0; Last 7 Days 4;

    Event ID: 4100; Source: Windows Backup; Log: Application; Last Hour: 0; Last 24 Hours: 1; Last 7 Days 1.

    Event ID: 4104; Source: Windows Backup; Log: Application; Last Hour 0; Last 24 Hours 0; Last 7 Days: 15.

    Event ID: 12344; Source: VSS; Log: Application; Last Hour: 0; Last 24 Hours: 1; Last 7 Days: 1.

    If you need some other areas of this let me know. I am clueless on this area.

    Pepse.
     
  7. 2011/04/19
    Admin.

    Admin. Administrator Administrator Staff

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    You'll need to double click on the error for more details, and there is a button to copy the error to your clipboard for easy copying & pasting.

    We'll want the details of the Source: Windows Backup errors.
     
  8. 2011/04/20
    Pepse

    Pepse Well-Known Member Thread Starter

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    - <Event xmlns= "http://schemas.microsoft.com/win/2004/08/events/event ">
    - <System>
    <Provider Name= "Windows Backup" />
    <EventID Qualifiers= "0 ">4100</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime= "2011-04-18T16:15:46.000000000Z" />
    <EventRecordID>7351</EventRecordID>
    <Channel>Application</Channel>
    <Computer>JimSekola-PC</Computer>
    <Security />
    </System>
    - <EventData>
    <Data>A shadow copy could not be created. Please check "VSS" and "SPP" application event logs for more information. (0x81000019)</Data>
    <Binary>19000081990500003F0900005B090000420ED1665C2BEE174B64529CB14610EA71000000</Binary>
    </EventData>
    </Event>

    If this ain't right I will post again in a new post, so as there will be no confusion on your part:) .

    Pepse.
     
  9. 2011/04/20
    Pepse

    Pepse Well-Known Member Thread Starter

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    I think this is what you need.

    Log Name: Application
    Source: Windows Backup
    Date: 4/18/2011 11:15:46 AM
    Event ID: 4100
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: JimSekola-PC
    Description:
    Backup did not complete successfully because a shadow copy could not be created. Free up disk space on the drive that you are backing up by deleting unnecessary files and then try again.
    Event Xml:
    <Event xmlns= "http://schemas.microsoft.com/win/2004/08/events/event ">
    <System>
    <Provider Name= "Windows Backup" />
    <EventID Qualifiers= "0 ">4100</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime= "2011-04-18T16:15:46.000000000Z" />
    <EventRecordID>7351</EventRecordID>
    <Channel>Application</Channel>
    <Computer>JimSekola-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>A shadow copy could not be created. Please check "VSS" and "SPP" application event logs for more information. (0x81000019)</Data>
    <Binary>19000081990500003F0900005B090000420ED1665C2BEE174B64529CB14610EA71000000</Binary>
    </EventData>
    </Event>

    Kinda looks the same as the other post but I am not sure.

    Pepse.
     
  10. 2011/04/20
    Arie

    Arie Administrator Administrator Staff

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    Looks pretty straightforward, you are running low on free space.
     
    Arie,
    #9
  11. 2011/04/20
    Pepse

    Pepse Well-Known Member Thread Starter

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    I seen that but I am not sure why. I have a 500 GB hard drive that has 391 GB free. So, is windows confused or???

    Pepse.
     
  12. 2011/04/21
    Arie

    Arie Administrator Administrator Staff

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    There's a chance your system reserved partition is running out of space. Let's check:

    • In the Start Search box, type computer management, press [Enter]
    • Select Storage > Disk Management
    • Verify that you have a System Reserved partition, if yes, right click on this volume and select Properties & note the free space
     
  13. 2011/04/21
    Pepse

    Pepse Well-Known Member Thread Starter

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    Okay, since I have 4 hard drives Windows is drive 1 "C ". It shows it as a Healthy drive and there is 465.75 GB NTFS. There is also 8MB of unallocated disk space. So, there is No "System Reserved" partition.

    Pepse.
     
  14. 2011/04/24
    Pepse

    Pepse Well-Known Member Thread Starter

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    Okay, so what do I do now?

    Pepse.
     
  15. 2011/04/25
    Arie

    Arie Administrator Administrator Staff

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    Check for any specific errors related to VSS and SPP in your Event Viewer.

    With Event Viewer open, click on Create Custom View on the right under Actions. Select Critical, Warning and Error from Event level.

    Select By source and check SPP and VSS.
     
  16. 2011/04/26
    Pepse

    Pepse Well-Known Member Thread Starter

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    Something isn't working there. I created the Custom View and checked 'critical', 'warning', and 'error'. I also, clicked 'by source' and nothing happens. That is the OK box does not highlight. I can Cancel or Clear but that is all. I even typed vss in the Event Sources box and nothing goes.

    Pepse.
     
  17. 2011/04/27
    Arie

    Arie Administrator Administrator Staff

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    Sounds to me you have more problems then backup not working.

    If you select Application under Windows Logs, can you use the Find function?

    If not, you'll have to browse the log manually looking for the SPP and VSS entries.
     
  18. 2011/04/27
    Pepse

    Pepse Well-Known Member Thread Starter

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    Yes, I can use the 'find' function. It does 'find' spp and vss logs.

    Pepse.
     
  19. 2011/04/27
    Arie

    Arie Administrator Administrator Staff

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    That's good... now we'll just need the info from any errors...
     
  20. 2011/05/05
    Pepse

    Pepse Well-Known Member Thread Starter

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    Not sure if this is right.

    Log Name: Application
    Source: Windows Backup
    Date: 5/1/2011 7:25:44 PM
    Event ID: 4104
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: JimSekola-PC
    Description:
    The backup was not successful. The error is: The system cannot find the file specified. (0x80070002).
    Event Xml:
    <Event xmlns= "http://schemas.microsoft.com/win/2004/08/events/event ">
    <System>
    <Provider Name= "Windows Backup" />
    <EventID Qualifiers= "0 ">4104</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime= "2011-05-02T00:25:44.000000000Z" />
    <EventRecordID>8492</EventRecordID>
    <Channel>Application</Channel>
    <Computer>JimSekola-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>The system cannot find the file specified. (0x80070002)</Data>
    <Binary>02000780E30500003F0900005B090000420ED1665C2BEE174B64529CB14610EA71000000</Binary>
    </EventData>
    </Event>
     
  21. 2011/05/05
    Arie

    Arie Administrator Administrator Staff

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    This is while backing up to CD/DVD right? Not to an external drive via USB.
     

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