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Old 20th February 2010   #1
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Startup Repair Taking Forever


We have a near-new Toshiba Satellite L510 notebook running Windows 7. It locked up yesterday and I eventually forced a shutdown. On restart, after long time with a screen blank except for the mouse arrow, it came up with a box headed "Startup Repair is checking your system for problems". After a while it said it was attempting repairs, and gave the message "Repairing disk errors. This might take over an hour to complete." A blue rectangle is constantly moving from left to right to show activity.

It has now been "repairing" for 12 hours with no change. I tried clicking "Cancel" but it told me the current repair operation cannot be cancelled. It is under warranty but it would be more convenient if there was a simple process to repair it at home. Even getting it to the repair shop would be a challenge as it won't let me cancel the process and shut it down, and if I force a shutdown with the power button, I'm concerned about making the disk error problem worse.

Can anyone suggest a solution?

Thanks.

Alistair

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Old 20th February 2010   #2
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Did you get any disc's with it or did you make any when you boot up and it asks you to?

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Old 20th February 2010   #3
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No disks with machine, and I can't recall being asked to make any. That's not to say I wasn't asked, though. I may have thought I'd do it later.

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Old 20th February 2010   #4
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I've talked to the supplier and have the name of their repair people so I can take it there tomorrow, unless some helpful person out there can suggest a simple solution.

I'm reluctant to move it about too much while the so-called disk repair tool is running and the disk is spinning so I'd like to shut it down, but there is no response from the keyboard. Am I likely to do any more harm by shutting it down with the power button while the startup repair is running? I probably have no choice but to force a shutdown, but comments would be appreciated.

Thanks.

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Old 21st February 2010   #5
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Originally Posted by alistair View Post
I've talked to the supplier and have the name of their repair people so I can take it there tomorrow, unless some helpful person out there can suggest a simple solution.

I'm reluctant to move it about too much while the so-called disk repair tool is running and the disk is spinning so I'd like to shut it down, but there is no response from the keyboard. Am I likely to do any more harm by shutting it down with the power button while the startup repair is running? I probably have no choice but to force a shutdown, but comments would be appreciated.

Thanks.
If C-A-D doesn't work, Do a hard shutdown with the power button.

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Old 21st February 2010   #6
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C-A-D does nothing. Do you think a hard shutdown would be more likely to cause loss of data than any other options a technician may have? I can't think what a technician may be able to do other than power it down in the same way, but if there was a chance, I would look at ways of getting it to him very gently with the disk still running.

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