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Resolved What happened to Desktop and icons?

Discussion in 'Windows 7' started by BobbyScot, 2015/02/07.

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  1. 2015/02/07
    BobbyScot

    BobbyScot Geek Member Thread Starter

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    Suddenly Windows 7 Desktop and Software icons, just disaappeared from the monitor screen, leaving a white screen. Computer was now imobiled, numerous boot up refused to restore Desktop. Booting up computer carried out normal screens up to or should have been Desktop mode.
    I carried out two factory settings, each time stopping at Desktop screen, resulting just blank. I am now forced and resolved to working with Vista.
    I have used Windows 7 since 2009, and never experienced this error and most
    probably as usual no one else has done so.
     
    BobbyScot,
    #1
  2. 2015/02/07
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi BobbyScot. Can you boot the computer into Safe Mode? Do you have a Windows 7 DVD available to repair your installation?
     
    Evan Omo,
    #2


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  4. 2015/02/07
    BobbyScot

    BobbyScot Geek Member Thread Starter

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    Hi Evan Omo, Windows 7 is no longer installed, removed because computer was unable to boot up beyond the Desktop screen. I do have an up grade DVD from installed Vista to Windows 7 64bit. The DVD up grade must be used on this computer alone, with installed Vista. I am not happy to install this copy of Winsows 7, as it takes several hours for computer to reinstall from factory settings Vista/Windows 7 and to find that again computer has stalled with no Desktop showing on monitor screen.
    At present, functioning reasonably with Vista installed, though extremely slow.
    I was under the impression that a factory setting, resulted in a clean registry and C drive. This maybe the case, but many software remain installed. If it could be carried out, to obtain a new genuine copy of Windows 7, installing it on a cleaned out computer, without Vista and HP Presario preinstalled unwanted software.
     
    BobbyScot,
    #3
  5. 2015/02/07
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    Is the Windows 7 upgrade DVD a retail version or did HP send you the disk.
     
    lj50,
    #4
  6. 2015/02/07
    BobbyScot

    BobbyScot Geek Member Thread Starter

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    HP offered the upgrade, with a charge of £10.
    "For use only as an upgrade to a qualifying HP Windows 7 Upgrade Option PC "
    "This disk contains 64-bit software only ". HP and Microsoft had an agreement, as product key activates and accepted by Microsoft.
     
    BobbyScot,
    #5
  7. 2015/02/07
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Do you know what your Windows 7 product key is?
     
    Evan Omo,
    #6
  8. 2015/02/08
    BobbyScot

    BobbyScot Geek Member Thread Starter

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    Yes, it is displayed on Microsoft adhesive label stuck on plastic case.
     
    BobbyScot,
    #7
  9. 2015/02/08
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    You will need to create a Windows 7 DVD to reinstall the Windows 7 OS. You can find Windows 7 SP1 ISO files here, Official Windows 7 SP1 ISO Image Downloads.

    Make sure you download the ISO file that corresponds with the version of Windows 7 that is shown with your product key.

    Once you have downloaded the ISO file you want, download and run the portable version of Active ISO Burner and burn the Windows 7 ISO file to a DVD.

    Then boot the computer from your Windows 7 DVD and see if that works. If it does then consult this guide on reinstalling Windows 7, How to Do a Clean Installation with Windows 7.
     
    Evan Omo,
    #8
  10. 2015/02/08
    BobbyScot

    BobbyScot Geek Member Thread Starter

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    Thank you for appreciated information, thank you.
    At present OS is Vista 64bit.
    Visited Web site for downloading a new copy of Windows 7.
    References are entirely different to my disk copy.
    Ref: X15-53773 64bit.

    References give at Web site are X17- .....
     
    BobbyScot,
    #9
  11. 2015/02/08
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    On the w7forums site it tells you what version of Windows 7 you are downloading for the ISO file. You just have to look underneath each download link for the version of Windows 7 that you need.

    What version of Windows 7 does your product key correspond to?
     
    Evan Omo,
    #10
  12. 2015/02/09
    BobbyScot

    BobbyScot Geek Member Thread Starter

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    Windows 7 Premium 64bit UPG FulFill
    GFC-01556
    00176-822-564-355
    Product key.........................
    Not to be resold. Use on HP machine only.
    Microsoft 2009.

    Above is information typed on DVD label. At site you gave me
    versions are X86 and 64bit.
     
    BobbyScot,
    #11
  13. 2015/02/09
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Evan Omo,
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  14. 2015/02/10
    BobbyScot

    BobbyScot Geek Member Thread Starter

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    I tried to copy Windows 7 using Expressburn, but this is causing several errors.
    Unable to write to DVD-RW, several have been tried (Sony) 4.57GB. I am not sure, as it has been many years since using DVD to save software. I note options are Data or ISO or what is required? Each time a burn is attempted, computer disk drive is working for lengthy sessions.
     
    BobbyScot,
    #13
  15. 2015/02/10
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Just use the Active ISO burner software that I linked to in my previous post. I have successfully used that program to burn many Windows ISO files to DVD's and have not had any issues.

    Make sure you are using a blank DVD before you burn the ISO file.
     
    Evan Omo,
    #14
  16. 2015/02/10
    BobbyScot

    BobbyScot Geek Member Thread Starter

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    I tried three efforts and only one possible success. I thought it best to have an extra copy for immergencies, howerver, Active ISO Burner now pops with "Not write to disk" and worst, saved copy of 17-24209.iso now refuses to open and this applies to new downloads from the Web site. Am I wrong in thinking, that possibly you are allowed only three copies and the same numer of burns.
     
    BobbyScot,
    #15
  17. 2015/02/10
    BobbyScot

    BobbyScot Geek Member Thread Starter

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    Last two attempts to download and saved, are shown as "Partial Downloads" with the explorer icon.
     
    BobbyScot,
    #16
  18. 2015/02/10
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    Just curious. Did you ever try to do a clean install from the upgrade disk. If you do try it have your Vista and Windows 7 product keys handy.
     
    lj50,
    #17
  19. 2015/02/10
    BobbyScot

    BobbyScot Geek Member Thread Starter

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    Never had the Vista Product Key - it was preinstalled by HP.
    Have the Windows 7 Product Key included with the up grade disk.
    I carried out factory setting when the Desktop screen vanished, but did not install Windows 7, incase desktop screen remained blank and required another factory setting to Vista stage only.
    As I said already, no further downloads of new Windows 7 is possible, due to Icon showing as "partial downloaded ". Windows Explorer is currently showing signs of being corrupted, as opening software icons being extremely slow with captions showing Windows Explorer stopped.
     
    BobbyScot,
    #18
  20. 2015/02/10
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    Should be a Vista COA sticker on the machine that contains the product key. Use the free version if you can get it to work Magical Jelly Bean Key Finder
     
    Last edited: 2015/02/10
    lj50,
    #19
  21. 2015/02/10
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Then try using a different computer or use a different Internet browser to get the ISO file.
     
    Evan Omo,
    #20
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