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Old 23rd April 2012   #1
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My System

Windows 7 Hangs/Slow Explorer not responding


Hi Guys i need some help please!

My computer keeps hanging/locking up and have to manully restart from my tower. No blue screen's of death just hangs. Mouse usually still responsive but clicking on anything doesn't do anything. Clock freezes or hour glass constantly on

Also internet explorer very slow sometime and new tabs (only 3 open) take ages to find sites when i type in or tab shows 'not responding'

Wife went to log on this arvo and typed in password and then just sat there with just welcome on the screen and the mouse poitner circle just rotating! Again had to push restar button on my tower.

No hardware changes and system been sitting here working all okay for a couple of years

Any suggestiond/help would be appreciated

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Old 23rd April 2012   #2
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Hi jayman34. Try following the steps outlined in this article to perform a clean boot in Windows 7 and see if that fixes the freezes or hangs, How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7.

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Old 17th May 2012   #3
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I have tried these step and still have the same problem

Eplorer constantly states "web site not responding" or some other message which i forgot to write doen what it was. It then give the option "do you want to recover the webpage"

My system is so slow at the moment i have taken to using my small notebook just to do simple tasks

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Old 17th May 2012   #4
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I suggest a Malware check: Read this post, then post the requested log(s) in the Malware and Virus Removal forum.

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Old 20th May 2012   #5
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Originally Posted by Admin. View Post
I suggest a Malware check: Read this post, then post the requested log(s) in the Malware and Virus Removal forum.
I have Run my AVG virus and Malwarebytes

When i run step 2. GMER it scans for about half an hour and then i get blue screen of death and my machine reboots!

Any suggestions as i have run twice and both time its done the same thing!

BLUE SCREEN INFORMATION

BAD_POOL_HEADER

*** STOP: 0X00000019 (0X0000000003,0X83589818,0X0050E0C2,0X83589818)


Last edited by jayman34; 20th May 2012 at 08:45. Reason: FURTHER INFROMATION
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Old 20th May 2012   #6
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Post your message in the Malware and Virus Removal forum. Our Malware Expert will advise.

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Old 1st June 2012   #7
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Originally Posted by Admin. View Post
Post your message in the Malware and Virus Removal forum. Our Malware Expert will advise.
I have completed malware and submitted logs to Broni. It has removed some things but generally computer still slow

webpages and programs not responding

Any furhter ideas much appreciated

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Old 1st June 2012   #8
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Old 1st June 2012   #9
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Originally Posted by Admin. View Post
Please enter your System Details. It helps us in answering your questions!
Motherboard: gigabyte GA-EP45-UD3R

Processor: Quad Core 8200 2.33 ghz

Memeory: 4mb corsair

Graphics: gigabyte HD4550

Drive 1: maxtor 6L160m0 sata

Drive 2: maxtor 6L200m0 sata

Drive 3: ST3500641AV ide

Drive 4: ST3500641AV ide

DVD: Pioneer DVR-109

PSU: cooler master rs-430-pmsp

Audio: realtek ALC889A

Monitor: ACER

OS: Windows7 Home Premium 32 bit

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Old 2nd June 2012   #10
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Please enter your System Details as indicated in this link .....

System Details

They will then show up under your name in every post that you make - your post above with details remains in this thread.

See My System adjacent to this thread.

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Old 3rd June 2012   #11
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Originally Posted by PeteC View Post
Please enter your System Details as indicated in this link .....

System Details

They will then show up under your name in every post that you make - your post above with details remains in this thread.

See My System adjacent to this thread.
Ok thanks. already had them in just hadn't ticked the option to show in posts

Thanks

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Old 3rd June 2012   #12
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Old 3rd June 2012   #13
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We need to see if there are any processes or background programs that are causing the computer to freeze.

Download and run Process Explorer. Save the processexplorer.zip folder on your desktop. Once Process Explorer has been downloaded on the computer right click on the folder and click Extract All. Once the folder has been extracted open the Process Explorer folder. Right click on Procexp.exe and click Run as Administrator.

After Process Explorer opens click File< Save As. Save the text file on the desktop. Then close Process Explorer and open up the text file in notepad that you just saved. After the text file is opened, copy and paste the contents here in your next reply.

Also is the computer slow when you boot the machine in Safe Mode? Have you opened the computer case and cleaned out any dust that has built up inside the machine?

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Old 4th June 2012   #14
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Originally Posted by Evan Omo View Post
We need to see if there are any processes or background programs that are causing the computer to freeze.

Download and run Process Explorer. Save the processexplorer.zip folder on your desktop. Once Process Explorer has been downloaded on the computer right click on the folder and click Extract All. Once the folder has been extracted open the Process Explorer folder. Right click on Procexp.exe and click Run as Administrator.

After Process Explorer opens click File< Save As. Save the text file on the desktop. Then close Process Explorer and open up the text file in notepad that you just saved. After the text file is opened, copy and paste the contents here in your next reply.

Also is the computer slow when you boot the machine in Safe Mode? Have you opened the computer case and cleaned out any dust that has built up inside the machine?
I haven't tried in safe mode but will

I have cleaned the inside of the pc although it wasn't that bad

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Old 4th June 2012   #15
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Process PID CPU Private Bytes Working Set Description Company Name
System Idle Process 0 57.14 0 K 24 K
System 4 0.48 304 K 12,048 K
Interrupts n/a 1.60 0 K 0 K Hardware Interrupts and DPCs
smss.exe 372 344 K 532 K
avgrsx.exe 508 0.06 49,192 K 27,008 K
avgcsrvx.exe 544 0.29 43,224 K 46,228 K
csrss.exe 844 < 0.01 1,548 K 2,404 K
csrss.exe 916 0.40 6,656 K 10,340 K
wininit.exe 924 992 K 1,580 K
services.exe 1028 0.02 5,504 K 6,816 K
svchost.exe 1184 0.07 3,560 K 5,084 K Host Process for Windows Services Microsoft Corporation
dllhost.exe 3228 1,576 K 1,984 K
FlashUtil32_11_2_202_235_ActiveX.exe 6392 3,388 K 4,752 K Adobe® Flash® Player Installer/Uninstaller 11.2 r202 Adobe Systems Incorporated
nvvsvc.exe 1248 2,020 K 3,128 K NVIDIA Driver Helper Service, Version 295.73 NVIDIA Corporation
NvXDSync.exe 500 5,348 K 7,324 K
nvvsvc.exe 768 < 0.01 3,540 K 3,636 K
nvSCPAPISvr.exe 1276 2,244 K 2,020 K Stereo Vision Control Panel API Server NVIDIA Corporation
svchost.exe 1320 0.06 4,520 K 5,464 K Host Process for Windows Services Microsoft Corporation
svchost.exe 1420 0.08 19,032 K 13,108 K Host Process for Windows Services Microsoft Corporation
audiodg.exe 1580 0.54 24,640 K 11,400 K
svchost.exe 1464 6.90 73,224 K 70,824 K Host Process for Windows Services Microsoft Corporation
dwm.exe 2708 1.46 33,296 K 37,944 K Desktop Window Manager Microsoft Corporation
svchost.exe 1492 0.03 31,236 K 26,420 K Host Process for Windows Services Microsoft Corporation
svchost.exe 1772 < 0.01 10,388 K 11,808 K Host Process for Windows Services Microsoft Corporation
svchost.exe 1864 0.01 18,616 K 18,836 K Host Process for Windows Services Microsoft Corporation
svchost.exe 1980 < 0.01 11,252 K 9,124 K Host Process for Windows Services Microsoft Corporation
spoolsv.exe 496 15,972 K 6,796 K Spooler SubSystem App Microsoft Corporation
SASCORE.EXE 1644 < 0.01 732 K 1,220 K
armsvc.exe 1824 872 K 1,320 K Adobe Acrobat Update Service Adobe Systems Incorporated
avgwdsvc.exe 1944 0.01 7,980 K 11,572 K AVG Watchdog Service AVG Technologies CZ, s.r.o.
avgnsx.exe 3464 < 0.01 11,884 K 864 K
avgemcx.exe 3476 1,996 K 2,312 K
DTSRVC.exe 1132 < 0.01 672 K 1,132 K
svchost.exe 1840 0.02 9,912 K 35,836 K Host Process for Windows Services Microsoft Corporation
fsssvc.exe 2068 < 0.01 23,820 K 17,800 K Windows Live Family Safety Service Microsoft Corporation
ijplmsvc.exe 2128 752 K 1,356 K Inkjet Printer/Scanner/Fax Extended Survey Program Service
pdisrvc.exe 2168 768 K 1,232 K pdisrvc Portrait Displays, Inc.
psia.exe 2196 0.09 15,632 K 15,572 K Secunia PSI Agent Secunia
svchost.exe 2364 1,544 K 1,864 K Host Process for Windows Services Microsoft Corporation
WDDMService.exe 2436 0.26 12,964 K 9,576 K WD Drive Manager Service WDC
WDFME.exe 2480 < 0.01 120,528 K 75,320 K WD File Management Engine
taskhost.exe 2768 8,492 K 7,576 K Host Process for Windows Tasks Microsoft Corporation
WDSC.exe 3084 12,536 K 3,300 K WD Shadow Copy
WLIDSVC.EXE 3132 < 0.01 5,576 K 6,176 K
WLIDSVCM.EXE 3264 704 K 1,056 K
DCMessages.exe 5076 1,216 K 1,572 K gDoc Creator Messages Module Global Graphics Software Ltd
SearchIndexer.exe 5108 0.04 45,412 K 33,268 K Microsoft Windows Search Indexer Microsoft Corporation
svchost.exe 5524 1,864 K 1,868 K Host Process for Windows Services Microsoft Corporation
wmpnetwk.exe 6076 0.01 17,260 K 17,372 K Windows Media Player Network Sharing Service Microsoft Corporation
sua.exe 4612 1,140 K 1,968 K Secunia Update Agent Secunia
svchost.exe 4368 10,932 K 8,388 K Host Process for Windows Services Microsoft Corporation
daemonu.exe 6024 < 0.01 1,912 K 1,980 K NVIDIA Settings Update Manager NVIDIA Corporation
svchost.exe 3252 980 K 1,900 K Host Process for Windows Services Microsoft Corporation
OSPPSVC.EXE 8216 5,680 K 12,416 K
AVGIDSAgent.exe 9508 0.01 14,180 K 13,128 K AVG Identity Protection Service AVG Technologies CZ, s.r.o.
svchost.exe 6364 608 K 2,000 K Host Process for Windows Services Microsoft Corporation
lsass.exe 1036 0.03 6,452 K 9,148 K Local Security Authority Process Microsoft Corporation
lsm.exe 1048 1,872 K 2,460 K
winlogon.exe 980 2,112 K 3,108 K
explorer.exe 2976 1.08 72,316 K 95,892 K Windows Explorer Microsoft Corporation
fsui.exe 3616 < 0.01 31,504 K 18,652 K Windows Live Family Safety Filter Microsoft Corporation
avgtray.exe 3624 < 0.01 7,524 K 7,592 K AVG Tray Monitor AVG Technologies CZ, s.r.o.
GarminLifetime.exe 3704 59,096 K 21,344 K Garmin Lifetime Updater Garmin
USBTip.exe 3732 1,392 K 2,628 K Pinnacle USB Tip - for Multi Media eXtensions Pinnacle Systems GmbH
RtHDVCpl.exe 3852 7,808 K 4,052 K Realtek HD Audio Manager Realtek Semiconductor
OpWareSE4.exe 2640 796 K 1,516 K OCR Aware Nuance Communications, Inc.
DocCreatorClient.exe 2728 1,832 K 3,480 K gDocCreator Client application Global Graphics Software Ltd.
DivXUpdate.exe 3220 10,008 K 6,240 K DivX Update
SetPoint.exe 3960 6,492 K 7,932 K Logitech SetPoint Event Manager (UNICODE) Logitech, Inc.
KHALMNPR.exe 4328 < 0.01 5,948 K 5,508 K Logitech KHAL Main Process Logitech, Inc.
OUTLOOK.EXE 6704 0.20 71,112 K 116,728 K Microsoft Outlook Microsoft Corporation
SanDiskMediaManager-Launcher.EXE 4044 1,340 K 2,928 K SanDisk Media Manager Launcher SanDisk Corporation
psi_tray.exe 3652 < 0.01 2,072 K 5,380 K Secunia PSI Tray Secunia
psi.exe 10932 0.19 40,564 K 57,012 K
STK02HM.exe 4028 1,244 K 2,368 K Syntek Monitor Application Syntek Ltd.
STK02NM.exe 1104 1,244 K 2,352 K Syntek Monitor Application Syntek Ltd.
WDDMStatus.exe 4200 0.14 5,824 K 8,648 K WD Drive Manager Status Western Digital Technologies, Inc.
iexplore.exe 5732 0.47 30,748 K 51,796 K Internet Explorer Microsoft Corporation
iexplore.exe 3784 2.11 182,440 K 139,408 K Internet Explorer Microsoft Corporation
iexplore.exe 7540 1.96 157,824 K 184,056 K Internet Explorer Microsoft Corporation
iexplore.exe 7044 0.49 137,424 K 153,988 K Internet Explorer Microsoft Corporation
iexplore.exe 8052 0.57 101,004 K 72,500 K Internet Explorer Microsoft Corporation
iexplore.exe 6900 15.47 122,864 K 96,040 K Internet Explorer Microsoft Corporation
iexplore.exe 7820 2.53 121,760 K 65,576 K Internet Explorer Microsoft Corporation
iexplore.exe 7576 1.22 83,232 K 91,360 K Internet Explorer Microsoft Corporation
AcroRd32.exe 3592 < 0.01 10,656 K 8,964 K Adobe Reader Adobe Systems Incorporated
AcroRd32.exe 7144 0.19 28,628 K 19,800 K Adobe Reader Adobe Systems Incorporated
iexplore.exe 6276 2.10 117,716 K 110,224 K Internet Explorer Microsoft Corporation
peerblock.exe 11848 < 0.01 15,108 K 15,920 K
procexp.exe 12088 1.62 20,592 K 37,676 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com
wpCtrl.exe 3036 3,120 K 4,356 K Pivot Software Support Application Portrait Displays, Inc.
Floater.exe 3384 2,152 K 2,804 K Pivot Software Support DLL Portrait Displays, Inc.
realsched.exe 10356 1,996 K 544 K RealNetworks Scheduler RealNetworks, Inc.
realonemessagecenter.exe 8324 1,700 K 268 K RealNetworks Event Launcher RealNetworks, Inc.

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