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External Hard Drive Freezes Entire Computer - part 2

Discussion in 'Windows 10' started by stesteven, 2016/02/04.

  1. 2016/02/04
    stesteven

    stesteven New Member Thread Starter

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    Hey guys

    I have a problem with my external SSD drive. I have the exact same problem as stated here: http://www.windowsbbs.com/pc-hardware/107808-external-hard-drive-freezes-entire-computer.html . My pc freezes completely when I connect my ssd. I have tried everything that was advised in the thread but I still have the same problem. There were no virusses (used AVAST! and McAfee) and I did an sfc scan which had the same result. Could this be a problem with my bios?

    Thanks in advance.

    Steven
     
    stesteven,
    #1
  2. 2016/02/04
    PeteC

    PeteC SuperGeek Staff

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    Welcome to WindowsBBS :)

    You may be wondering why your thread is not visible - please see ....
     
    PeteC,
    #2


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  4. 2016/02/04
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Hi stesteven, Welcome to WindowBBS. :) If you followed the procedure in the Thread link, did you run SFC scannow to check your files?
    Also, could you provide the brand of the SSD you have in your external drive? Neil.
     
    retiredlearner,
    #3
  5. 2016/02/05
    PeteC

    PeteC SuperGeek Staff

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    As noted in the thread to which you posted a link have you tried connecting the drive to another computer, and, if so, what was the outcome?
     
    PeteC,
    #4
  6. 2016/02/05
    stesteven

    stesteven New Member Thread Starter

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    Hey guys

    @Retiredlearner: Yes I ran the SFC scannow on al my files on my pc and it said that there were no issues found. I have a Seagate Backup Plus 1Tb.

    @PeteC: Yes I already tried this and it works perfectly fine. All my files are accesable.

    I also tried to delete the BIOS cache but since I have a laptop (Acer v17 Nitro), it's not accesable using boot setup.

    Note: In the previous thread, Varick stated that when he disconnects the ssd, his pc just picks up and runs fine. When I disconnect, nothing happens. I have to restart my pc with the powerbutten because everything freezes.

    Thank you guys for such a fast answer, appreciate it!

    Steven
     
    stesteven,
    #5
  7. 2016/02/05
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    I this machine the Acer Aspire V17 Nitro Black Edition (VN7-791G)?
     
    Last edited: 2016/02/05
    lj50,
    #6
  8. 2016/02/05
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Is this your SSD Brand and capacity? Neil.
     
    retiredlearner,
    #7
  9. 2016/02/06
    stesteven

    stesteven New Member Thread Starter

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    @lj50: yes (ACER NOTEBOOK NITRO VN7-791G-73JM (ITACVN7791G73JM))

    @retiredlearner: yes, brand, model and capacity

    Steven
     
    stesteven,
    #8
  10. 2016/02/06
    PeteC

    PeteC SuperGeek Staff

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    Does another external HD freeze the computer when inserted?

    Do all the USB ports work as expected - have you switched the SSD between USB ports?
     
    PeteC,
    #9
  11. 2016/02/06
    stesteven

    stesteven New Member Thread Starter

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    @peteC: No this is the only HD where I have this problem. All the USB ports work as expected, i tried the ssd with each port but the outcome is the same.
     
    stesteven,
    #10
  12. 2016/02/11
    Tom Emmelot

    Tom Emmelot Well-Known Member

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    Hi Stesteven,
    can you try to plug him in a other computer to see what happens?

    Regards Tom
     
    Tom Emmelot,
    #11
  13. 2016/02/12
    stesteven

    stesteven New Member Thread Starter

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    Hello tom

    I already tried this and everything works just fine on any other computer.

    Best regards
    Steven
     
    stesteven,
    #12
  14. 2016/02/12
    PeteC

    PeteC SuperGeek Staff

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    Including a computer running Windows 10?

    It might be a good idea to try Seagate Support
     
    PeteC,
    #13
  15. 2016/02/12
    MasterChief

    MasterChief Well-Known Member

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    Possibly be the port on the pc that might have an issue.
     
    MasterChief,
    #14
  16. 2016/02/15
    stesteven

    stesteven New Member Thread Starter

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    @PeteC: Yes I am running windows 10. I will try seagates support.

    @MasterChief: Yes that's what I thought too. Any idea how i can fix this. Maybe something is wrong with my bios?
     
    stesteven,
    #15
  17. 2016/02/15
    MasterChief

    MasterChief Well-Known Member

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    Try a usb flash drive in that port maybe see if it will work.
     
    MasterChief,
    #16
  18. 2016/02/15
    stesteven

    stesteven New Member Thread Starter

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    @MasterChief: Yes everything works as normal
     
    stesteven,
    #17

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