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Resolved Missing folders in Windows Live Mail

Discussion in 'Microsoft Mail (Outlook / OE / Windows Mail)' started by Jolly Roger, 2015/08/30.

  1. 2015/08/30
    Jolly Roger

    Jolly Roger Inactive Thread Starter

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    Having restored Windows7 after issues with Windows10, I have lost all my emails together with Storage Folders in Windows Live Mail.
    I cannot find any relevant thread on this forum.

    If I right click a recent email to 'move to folder', all the folders are there, just not on the Home page.
    If I type Windows Live Mail in 'search' all emails are there. If I inspect the path, it is C:\Users\{my name}\AppData\Local\Microsoft\Windows Live Mail\Storage folders.

    However, if I try to follow this path to 'restore' or 'import' I cannot get any further than my name. In other words, there is no AppData file.

    Any ideas?

    UPDATE
    I clicked on 'Folders' in Windows Live Mail and 'Go To'. Clicked on one of the folders and all the rest appeared on the Home page!
    I still havn't managed to get my Sent Items or Inbox back yet.
     
    Last edited: 2015/08/30
    Jolly Roger,
    #1
  2. 2015/08/30
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Hi Jolly Roger, Please look through this MS link:
    Recovery options in Windows 10

    Expand > Go back to your Previous Version of Windows > NOTE > obviously some Windows programs won't always work properly when you use the option to go back. Th MS suggested procedure is to re-install from the Store. Neil.
     
    retiredlearner,
    #2


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  4. 2015/08/30
    James Martin

    James Martin Geek Member

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    Have you tried repairing Live Mail in Programs and Features?
     
    James Martin,
    #3
  5. 2015/08/31
    Jolly Roger

    Jolly Roger Inactive Thread Starter

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    Thanks for the replies guys.
    I have tried to repair Windows Live Essentials and still no Inbox or sent Items are appearing.
    Any ideas anyone, why I cannot find an AppData file? Maybe it got lost in the move back to W7?
     
    Jolly Roger,
    #4
  6. 2015/08/31
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    The AppData folder is hidden. C:\Users\Your User Name. Click on Organize\Folder and Search Options\View. Click on Show hidden files, folders, and drives. Click Apply and then Ok. That should show the AppData folder.
     
    lj50,
    #5
    Jolly Roger likes this.
  7. 2015/08/31
    James Martin

    James Martin Geek Member

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    If this is a Hotmail account, you can delete the account, re-create it, and all of your folders should re-download again (provided you elected to save copies of your messages online).

    At least that's been my experience with it.
     
    James Martin,
    #6
  8. 2015/09/22
    Jolly Roger

    Jolly Roger Inactive Thread Starter

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    Brilliant! Thanks lj50. After following your instructions and after a bit of searching, I have found all the folders I thought had been lost.
    Thanks again.
     
    Jolly Roger,
    #7
  9. 2015/09/22
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    You're welcome. Is everything working now.
     
    lj50,
    #8

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