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Old 22nd July 2007   #1
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Update will not install


Whenever I try to install KB939373 a message appears which says:

"Setup cannot continue because one or more prerequisites to install KB939373 failed....."

The c:\windows\KB939373.log shows the following:



[KB939373.log]
5.156: =========================================================================== =====
5.156: 2007/07/19 19:52:48.015 (local)
5.156: c:\9d7af1c61932ed06913a75dec405\update\update.exe (version 6.2.29.0)
5.187: Hotfix started with following command line:
5.375: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\OC Manager\Subcomponents\iis_www is Not Equal To Specified Value
5.375: Condition Check for Line 1 of PreRequisite returned FALSE
5.390: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
5.390: KB939373 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB939373 failed. For More details check the Log File c:\windows\KB939373.log
5.468: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
5.468: Setup cannot continue because one or more prerequisites required to install KB939373 failed. For More details check the Log File c:\windows\KB939373.log
10.125: Message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB939373 failed. For More details check the Log File c:\windows\KB939373.log
10.125: User Input: OK
10.125: Update.exe extended error code = 0xf0f4
10.125: Update.exe return code was masked to 0x643 for MSI custom action compliance.
2.344: =========================================================================== =====
2.344: 2007/07/19 19:53:32.437 (local)
2.344: c:\cc7daf7cf9923a6ac71d948829\update\update.exe (version 6.2.29.0)
2.344: Hotfix started with following command line:
2.469: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\OC Manager\Subcomponents\iis_www is Not Equal To Specified Value
2.469: Condition Check for Line 1 of PreRequisite returned FALSE
2.484: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
2.484: KB939373 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB939373 failed. For More details check the Log File c:\windows\KB939373.log
2.594: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
2.594: Setup cannot continue because one or more prerequisites required to install KB939373 failed. For More details check the Log File c:\windows\KB939373.log
4.063: Message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB939373 failed. For More details check the Log File c:\windows\KB939373.log
4.063: User Input: OK
4.063: Update.exe extended error code = 0xf0f4
4.063: Update.exe return code was masked to 0x643 for MSI custom action compliance.
2.438: =========================================================================== =====
2.438: 2007/07/19 19:53:42.234 (local)
2.453: c:\f875507fb79f20cddf\update\update.exe (version 6.2.29.0)
2.453: Hotfix started with following command line:
2.578: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\OC Manager\Subcomponents\iis_www is Not Equal To Specified Value
2.578: Condition Check for Line 1 of PreRequisite returned FALSE
2.578: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
2.578: KB939373 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB939373 failed. For More details check the Log File c:\windows\KB939373.log
2.656: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
2.656: Setup cannot continue because one or more prerequisites required to install KB939373 failed. For More details check the Log File c:\windows\KB939373.log
17.313: Message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB939373 failed. For More details check the Log File c:\windows\KB939373.log
17.313: User Input: OK
17.313: Update.exe extended error code = 0xf0f4
17.313: Update.exe return code was masked to 0x643 for MSI custom action compliance.
8.640: =========================================================================== =====
8.640: 2007/07/22 09:17:23.046 (local)
8.640: c:\e64f4cc7794e20e89529004dfc6281\update\update.exe (version 6.2.29.0)
8.640: Hotfix started with following command line:
9.031: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\OC Manager\Subcomponents\iis_www is Not Equal To Specified Value
9.031: Condition Check for Line 1 of PreRequisite returned FALSE
9.046: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
9.046: KB939373 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB939373 failed. For More details check the Log File c:\windows\KB939373.log
9.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
9.078: Setup cannot continue because one or more prerequisites required to install KB939373 failed. For More details check the Log File c:\windows\KB939373.log
14.390: Message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB939373 failed. For More details check the Log File c:\windows\KB939373.log
14.390: User Input: OK
14.390: Update.exe extended error code = 0xf0f4
14.390: Update.exe return code was masked to 0x643 for MSI custom action compliance.
2.172: =========================================================================== =====
2.172: 2007/07/22 09:17:37.734 (local)
2.172: c:\0ec6c5c167837401fd90835d0871f2\update\update.exe (version 6.2.29.0)
2.172: Hotfix started with following command line:
2.390: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\OC Manager\Subcomponents\iis_www is Not Equal To Specified Value
2.390: Condition Check for Line 1 of PreRequisite returned FALSE
2.406: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
2.406: KB939373 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB939373 failed. For More details check the Log File c:\windows\KB939373.log
2.437: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
2.437: Setup cannot continue because one or more prerequisites required to install KB939373 failed. For More details check the Log File c:\windows\KB939373.log
14.781: Message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB939373 failed. For More details check the Log File c:\windows\KB939373.log
14.781: User Input: OK
14.781: Update.exe extended error code = 0xf0f4
14.781: Update.exe return code was masked to 0x643 for MSI custom action compliance.
11.640: =========================================================================== =====
11.640: 2007/07/22 12:15:44.875 (local)
11.640: c:\ea84f39c81fa8ce08d55a4\update\update.exe (version 6.2.29.0)
11.656: Hotfix started with following command line:
12.047: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\OC Manager\Subcomponents\iis_www is Not Equal To Specified Value
12.047: Condition Check for Line 1 of PreRequisite returned FALSE
12.047: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
12.047: KB939373 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB939373 failed. For More details check the Log File c:\windows\KB939373.log
12.156: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
12.156: Setup cannot continue because one or more prerequisites required to install KB939373 failed. For More details check the Log File c:\windows\KB939373.log
81.015: Message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB939373 failed. For More details check the Log File c:\windows\KB939373.log
81.015: User Input: OK
81.015: Update.exe extended error code = 0xf0f4
81.015: Update.exe return code was masked to 0x643 for MSI custom action compliance.
10.734: =========================================================================== =====
10.734: 2007/07/22 14:45:07.125 (local)
10.734: c:\4b0299526af2edb150611ce7\update\update.exe (version 6.2.29.0)
10.734: Hotfix started with following command line:
11.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\OC Manager\Subcomponents\iis_www is Not Equal To Specified Value
11.078: Condition Check for Line 1 of PreRequisite returned FALSE
11.094: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
11.109: KB939373 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB939373 failed. For More details check the Log File c:\windows\KB939373.log
11.187: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
11.187: Setup cannot continue because one or more prerequisites required to install KB939373 failed. For More details check the Log File c:\windows\KB939373.log
44.734: Message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB939373 failed. For More details check the Log File c:\windows\KB939373.log
44.734: User Input: OK
44.734: Update.exe extended error code = 0xf0f4
44.734: Update.exe return code was masked to 0x643 for MSI custom action compliance.
9.594: =========================================================================== =====
9.610: 2007/07/22 17:16:32.562 (local)
9.610: c:\a10bfcc771b3e6ef3f29\update\update.exe (version 6.2.29.0)
9.641: Hotfix started with following command line:
9.875: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\OC Manager\Subcomponents\iis_www is Not Equal To Specified Value
9.875: Condition Check for Line 1 of PreRequisite returned FALSE
9.875: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
9.875: KB939373 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB939373 failed. For More details check the Log File c:\windows\KB939373.log
10.047: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
10.047: Setup cannot continue because one or more prerequisites required to install KB939373 failed. For More details check the Log File c:\windows\KB939373.log
206.704: Message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB939373 failed. For More details check the Log File c:\windows\KB939373.log
206.704: User Input: OK
206.704: Update.exe extended error code = 0xf0f4
206.704: Update.exe return code was masked to 0x643 for MSI custom action compliance.

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Old 23rd July 2007   #2
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If you download this security update from the Microsoft Download Center and manually try to install this security update on a Windows XP Professional SP2-based computer that does not have the IIS 5.1 component installed, you receive an error message. This error message indicates that a prerequisite is missing and that the security update will not be installed. This behavior is expected.

from
http://support.microsoft.com/kb/939373

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Old 23rd July 2007   #3
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Indeed. I've been in the same position now for over a year. I am unable to install: KB928365, KB922770 and KB917283.


Last edited by James; 23rd July 2007 at 16:06.
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Old 23rd July 2007   #4
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Originally Posted by markp62
If you download this security update from the Microsoft Download Center and manually try to install this security update on a Windows XP Professional SP2-based computer that does not have the IIS 5.1 component installed, you receive an error message. This error message indicates that a prerequisite is missing and that the security update will not be installed. This behavior is expected.

from
http://support.microsoft.com/kb/939373


Thanks but how do I get the Internet Information Services (IIS) 5.1 Prequisite?

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Old 23rd July 2007   #5
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My System
From the Executive Summary (with my highlighting):

Quote:
This important security update resolves a privately reported vulnerability. This vulnerability could allow remote code execution if an attacker sent specially crafted URL requests to a Web page hosted by Internet Information Services (IIS) 5.1 on Windows XP Professional Service Pack 2. IIS 5.1 is not part of a default install of Windows XP Professional Service Pack 2. An attacker who successfully exploited this vulnerability could take complete control of the affected system.
If you have not installed IIS 5.1 yourself, then you haven't got it and don't need the update ... ... !

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Old 23rd July 2007   #6
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Originally Posted by Christer
From the Executive Summary (with my highlighting):


If you have not installed IIS 5.1 yourself, then you haven't got it and don't need the update ... ... !

Christer

THANKS

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Old 23rd July 2007   #7
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You're welcome ... ... !

In my opinion, that error message is a bit too cryptic. Well, a prerequisite is missing, a very major prerequisite. People start looking for errors in a component that hasn't even been installed. The error message should tell the user that the update is for a component that is not installed.

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