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Old 9th June 2007   #1
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Norton Live Update Problem.


I have Norton Internet Security 2007 with Live Update turned on.

It had been running fine until I went to the Norton Antivirus update page and down loaded and ran the i32 Intelligent Updater.

Now I get a weekly warning that the virus updates are out of date.
When I run Live update it says that The software is current.
When I close the Live Update window I still get the warning that I need to update the soft ware.
When I down load and run the i32 Intelligent Updater everything is fine.

Why isnít Live Update taking care of the Virus up date automatically?

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Old 9th June 2007   #2
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Hi, Coleman.

I suspect the virus definitions via LiveUpdate are updated slightly less frequently than via Intelligent Updater.

Why did you download and install Intelligent Updater?
  • Symantec: "Intelligent Updater vs. LiveUpdate"
    This page does not appear to be updated with information regarding Norton Antivirus 2007 (which I assume is part of Norton Internet Security 2007).
EDIT: It seems you have two options to choose from.
  1. Uninstall Intelligent Updater and just rely on LiveUpdate
  2. Turn off LiveUpdate (if that can be done) and just rely only the i32 Intelligent Updater.


Last edited by mailman; 10th June 2007 at 00:13.
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Old 10th June 2007   #3
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Wanted the very Latest Definations


Originally Posted by mailman
Hi, Coleman.

I suspect the virus definitions via LiveUpdate are updated slightly less frequently than via Intelligent Updater.

Why did you download and install Intelligent Updater?
  • Symantec: "Intelligent Updater vs. LiveUpdate"
    This page does not appear to be updated with information regarding Norton Antivirus 2007 (which I assume is part of Norton Internet Security 2007).
Unless you have a specific reason for needing Intelligent Updater, I suggest you uninstall Intelligent Updater and just rely on LiveUpdate.
Intelligent Update is a one time use throw away file that you can remove each time that you use the file.

You down load the file click on it, it runs and updates the Virus definitions and then you throw it away because it will be out of date in 24 hours.

I down loaded and used it because it always provides up to the minute virus definitions.

I check the add/remove through control panel and there is no intelligent update program so it is obviously a through away.

I did not intend to make it the default and Live Update performed normally until I used intelligent update 1 time when I wanted to make sure I had the very latest.

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Old 10th June 2007   #4
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Hi, Coleman.

I edited my post above while you were posting your reply so I will continue here in response to your reply.

I am unclear as to why people use the Intelligent Updater if people have to manually download and use a "one time use throw away" file each time. Perhaps large corporate environments (and paranoid home users ) need to constantly have up-to-the-minute definitions that are downloaded and installed via a script that automatically does that task.

If you were simply trying out Intelligent Updater and you now wish to rely only on LiveUpdate, then perhaps you can use System Restore to revert your computer back to the state it was in before you ran Intelligent Updater. That might be the easiest way to get the apparent conflict between LiveUpdate and Intelligent Updater resolved.

Start > All Programs > Accessories > System Tools > System Restore


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Old 10th June 2007   #5
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Originally Posted by mailman
Hi, Coleman.

I edited my post above while you were posting your reply so I will continue here in response to your reply.

I am unclear as to why Symantec uses the Intelligent Updater if people have to manually download and use a "one-time throw-away" file each time. Perhaps large corporate environments (and paranoid home users ) need to constantly have up-to-the-minute definitions that are downloaded and installed via a script that automatically does that task.

If you were simply trying out Intelligent Updater and you now wish to rely only on LiveUpdate, then perhaps you can use System Restore to revert your computer back to the state it was in before you ran Intelligent Updater. That might be the easiest way to get the apparent conflict between LiveUpdate and Intelligent Updater resolved.

Start > All Programs > Accessories > System Tools > System Restore
Thanks for the suggestion.

However, using the intelligent update was one of the first things I did when I bought the computer and since I have installed a number of programs since that might be impacted by a system restore I think I will just put up with the inconvenience of using the intelligent updater unless I can get a fix or a response of Symantec.

Thanks for you input.

I think I might try a registry repair.

What is your opinion of this?

Any suggestions on which one you would recommend?

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Old 10th June 2007   #6
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I am not comfortable making recommendations regarding registry edits and/or repairs so I suggest you wait for someone more qualified to offer suggestions in that potentially dangerous regard.

One possible route to consider:
  1. Create a System Restore Point (in case things go awry with these steps).
  2. Download the Norton Removal Tool and print the instructions at that linked page in case you need them.
  3. Disconnect from the Internet (in case your firewall capabilities will be lost with these steps).
  4. Uninstall Norton Internet Security 2007 (NIS 2007).
  5. If necessary, use the Norton Removal Tool to completely remove all remnants of NIS 2007.
  6. Restart (reboot) your computer.
  7. Install NIS 2007 from your NIS 2007 CD.
  8. Reboot your computer.
  9. Connect to the Internet.
  10. Update NIS 2007 via LiveUpdate.
  11. Reboot your computer.
EDIT: Some of the reboots above might be overkill but that is the way I work with my computer and I haven't run into significant problems that way. (I reboot to make sure the modified registry settings and such are currently active and I have a "last known good configuration" to rely on in case I muck things up.)


Last edited by mailman; 10th June 2007 at 01:10.
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Old 10th June 2007   #7
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OK, I lied.

I use Macecraft's jv16 Power Tools. jv16 Power Tools has many other handy utilities besides a registry cleaner. I think the trial version is fully functional.

I tried jv16 Power Tools product a year or so ago because a Windows BBS staff member (charlesvar or PeteC, if I recall correctly) uses it. I liked it so much I purchased a license which lets me legally install the product on up to 5 computers on which I am the main user.

DISCLAIMER/CAUTION: Editing/cleaning/repairing your computer's registry is potentially dangerous. You might render your computer unstable or even unbootable. Before you edit/clean/repair your registry with any tool, be sure you make a backup of your registry and you know how to access and use that backup in case you muck up your computer.

With that disclaimer/caution in mind, I have used jv16 Power Tools' Registry Cleaner utility to clean my registry on several occasions (even with the "agressive" cleaning mode) and I have never had an issue with rendering my computer unbootable. jv16 Power Tools' registry cleaner utility has made some of my right-click context menu items stop working for some of my other applications (such Karen's "Hasher", if I recall correctly) but I have been able to fix those issues as far as I know (by reinstalling Karen's Hasher, for example).

EDIT: I still recommend you try my suggestion in post #6 above before venturing on a registry repair route.


Last edited by mailman; 10th June 2007 at 02:01.
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Old 10th June 2007   #8
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Thanks-Now Waiting On Norton


Originally Posted by mailman
OK, I lied.

I use Macecraft's jv16 Power Tools. jv16 Power Tools has many other handy utilities besides a registry cleaner. I think the trial version is fully functional.

I tried jv16 Power Tools product a year or so ago because a Windows BBS staff member (charlesvar or PeteC, if I recall correctly) uses it. I liked it so much I purchased a license which lets me legally install the product on up to 5 computers on which I am the main user.

DISCLAIMER/CAUTION: Editing/cleaning/repairing your computer's registry is potentially dangerous. You might render your computer unstable or even unbootable. Before you edit/clean/repair your registry with any tool, be sure you make a backup of your registry and you know how to access and use that backup in case you muck up your computer.

With that disclaimer/caution in mind, I have used jv16 Power Tools' Registry Cleaner utility to clean my registry on several occasions (even with the "agressive" cleaning mode) and I have never had an issue with rendering my computer unbootable. jv16 Power Tools' registry cleaner utility has made some of my right-click context menu items stop working for some of my other applications (such Karen's "Hasher", if I recall correctly) but I have been able to fix those issues as far as I know (by reinstalling Karen's Hasher, for example).

EDIT: I still recommend you try my suggestion in post #6 above before venturing on a registry repair route.

Thanks for the reply.

I sent an email to Norton Tech support.
I will wait on their response before taking any additional action.
I will not use a registry cleaner for this problem unless Norton recomends it.
My personal choice is that I would rather put up with the problem than go through a removal and reinstall. Since this was an internet down load and they do not give you a back up copy I would have to down load again and the whole this would be a lot of trouble.

Intelligent Updater works. It is just not automatic.

Again, thanks for the response.

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Old 10th June 2007   #9
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Originally Posted by mailman
I tried jv16 Power Tools product a year or so ago because a Windows BBS staff member (charlesvar or PeteC, if I recall correctly) uses it.
Hi mailman,

Both of us do.

I'm still using the last free version which is now I think something like 4 years old. I've been waiting for a reason to upgrade to the latest and now a reason came along in the form of Vista

Regards - Charles

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Old 10th June 2007   #10
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Hi, Charles.

Good to know both of you gurus use jv16 PT. I know who can likely provide tech support with those utilities if I ever need it.

Originally Posted by Coleman Smith
I sent an email to Norton Tech support.
I will wait on their response before taking any additional action.
...
Again, thanks for the response.
You're very welcome, Coleman.

Please keep us posted on your progress so others with the same or similar issue who run across this thread may benefit.

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Old 10th June 2007   #11
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Originally Posted by mailman
Hi, Charles.

Please keep us posted on your progress so others with the same or similar issue who run across this thread may benefit.
This should provide a little humor.

I got an email response from some one named Kalaiarasan Radhakrishnan who said that the issue occurs when the system clock is not properly set.

He/she suggested that I reset the clock and if that does not work use Intelligent Updater.

The clock is correct, is updated every 24 hours by pinging the MS Time server and is cross checked by reference to the National Time Server in Colorado Springs.

I told him/her that the problem started when I started using intelligent updater.

I am not denigrating techs in India.

I am sure that if I tried proving tech support in Punjab they would wonder about me.

At least the guys in this group appear to speak English.

Bottom line, Symantec Help needs to be retitled No Help.

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Old 13th June 2007   #12
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A New Vesrion of Symatic 2007 is Available


Originally Posted by mailman
Hi, Charles.

Good to know both of you gurus use jv16 PT. I know who can likely provide tech support with those utilities if I ever need it.


You're very welcome, Coleman.

Please keep us posted on your progress so others with the same or similar issue who run across this thread may benefit.
The answer (after an exchange of 5 emails with their tech is to down load an updated version.

Just enter "symantec.com/newnis" in the browser.

Takes about an hour including scans.

I asked them to pay me 4.0 hours @ $ 80.00 per hour or $ 320.00 lost time.

I am sure they will want to do that'''''

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Old 14th June 2007   #13
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Hi, Coleman.

I assume you have your issue fixed then.

Seems you should have been able to simply cluck on an "Update" button or link in your NIS software instead of going through that process.

Perhaps the "updated version" (NIS07130.exe) you apparently downloaded was just a special 46.5 MB "patch" for your particular issue.

Anyway, I'm glad your issue is fixed! Thanks for following up with your fix.


Last edited by mailman; 14th June 2007 at 00:24.
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