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Old 6th September 2005   #1
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Symantec LiveUpdate and Task Scheduler


Hello all!

Over at the RADIFIED forums there is an ongoing topic which from reply #9 has developed into a discussion on Symantec LiveUpdate and Task Scheduler. This has been a topic on the Windows BBS before and I thought that it would be a good idea to bring the findings to Your attention and for Your convenience, I quote the (at the time being) latest posts:

Quote:
There has been a change in functionality regarding this issue and NIS 2003:

When it was installed originally, the 4 hour schedule was set up by default. When 4 hours had passed, the task scheduler ran. If no connection, it was temporarily rescheduled to 5 minutes. It continued on 5 minutes until a connection was made and then reverted to 4 hours. It also ran immediately when the computer was restarted and the 4 hour schedule had been missed.

At some point in time it changed to sticking with the 4 hour schedule no matter what. You may have to wait up to 4 hours before it connects but it may also happen in a minute.

If You change the schedule to a shorter interval, it gets reset to the default 4 hours at first connection.

The only remedy is to add a second schedule at a shorter interval, I have it set to 5 minutes.

That metod is actually recommended by SS (Symantec Support) but regrettably, I can not find the article right now.

(This is an unneccessary load on the system but I have found no way to have it quit the 5 minutes schedule once it has connected. Maybe if I create a separate schedule and not a combined.)
Quote:
I believe that I have nailed the bastard ...... 8) ...... :-X ...... !

I tried to add a new scheduled task but had a notification "... blah ... blah ... error code 0x80070005 access denied". This is due to the security enhancement in SP2, see 0x80070005: Access is denied" error message when you create a scheduled task in Windows XP Service Pack 2 or Windows XP Tablet PC Edition 2005

I didn't follow the workaround nor did I download the fix but I changed the account "Run as" from my account to the same as the default Symantec NetDetect task which is "NT AUTHORITY\SYSTEM" (without the double quotes).

This is what I did:

Double-click "Add new scheduled task" > Next > Browse > C:\Program\Symantec\LiveUpdate\AUPDATE.EXE > Open

I kept the suggested name AUPDATE > marked the radio button "Logon" > Next

I changed the user name to "NT AUTHORITY\SYSTEM" (without the double quotes) > Next

Check the box to go to "advanced options" > Finish

Under the "Settings Tab", uncheck everything > Apply > OK

I will check once more to verify but it seems like it runs at automatic single user login and the default task "Symantec NetDetect" gets rescheduled to 4 hours after the additional task "AUPDATE" was run.

Checked and double-checked ...... ;D ...... it works and warrants an addition under the "Task Tab":

Comment: I nailed the bastard!
If You can spare the time, read the original thread from reply #9 onwards. That will "fill in the blanks".

Christer


Last edited by Christer; 6th September 2005 at 18:27.
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Old 6th September 2005   #2
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My System
... and a quote that possibly sums it up:

Quote:
I shut down the computer and timed a "cold start":

18:50:00 > pushed the start button
18:50:24 > black Windows XP logo appeared
18:50:40 > Welcome Screen appeared
18:51:16 > user.ini, AUPDATE.EXE and LUCOMS~1.EXE disappeared from TaskManager and the normal 28 "idle processes" remained

From the "logs":

Task Scheduler > AUPDATE.EXE was run at 18:50:42
Task Scheduler > Symantec NetDetect next run at 22:51:00 (in 4 hours)
LiveUpdate > Options > Report ... > 18:51:07 "... completed successfully"

Next, I shut down, disconnected from the broadband connection and timed a "cold start":

19:10:00 > pushed the start button
19:10:23 > black Windows XP logo appeared
19:10:39 > Welcome Screen appeared
19:11:15 > user.ini, AUPDATE.EXE and LUCOMS~1.EXE disappeared from TaskManager and the normal 28 "idle processes" remained

From the "logs" (and now it gets interesting):

Task Scheduler > AUPDATE.EXE was run at 19:10:43
Task Scheduler > Symantec NetDetect next run at 19:16:00 (in 5 minutes, rescheduled from 4 hours)
LiveUpdate > Options > Report ... > 19:11:08 "LU1814: LiveUpdate could not retrieve the update list ..."

I reconnected the broadband connection and waited:

Task Scheduler > Symantec NetDetect was run at 19:16:00
Task Scheduler > Symantec NetDetect next run at 23:16:00 (in 4 hours, rescheduled back from 5 minutes)
LiveUpdate > Options > Report ... > 19:16:14 "... completed successfully"

Final (?) thought:

I believe that NDETECT.EXE checks for a connection and if it doesn't find one instantly (1-2 seconds), LiveUpdate doesn't get launched.

If AUPDATE.EXE doesn't find a connection, it triggers a reschedule of Symantec NetDetect from 4 hours to 5 minutes until a connection is established and back to 4 hours when a connection has been established.
Christer

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