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Old 22nd June 2004   #1
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While using Iternet Explorer my pc locks up


while using internet explorer my pc locks up with no error messages then when i hit ctrl+alt+del i see this i try to choose "end task" on <unknown> but it wont end until i do an "end task" on internet explorer , then i get this error.

i've tried ad-aware , spybot , cwshredder , norton av

here is my hijachthis log:


Logfile of HijackThis v1.97.7
Scan saved at 7:43:40 PM, on 6/21/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\HIDSERV.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\LOGITECH\MOUSEWARE\SYSTEM\EM_EXEC.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\MY DOCUMENTS\HIJACKTHIS1977\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Hidserv] Hidserv.exe run
O4 - HKLM\..\Run: [NAV DefAlert] C:\PROGRA~1\NORTON~1\DEFALERT.EXE
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...134.9525925926
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab




thanks


Last edited by unstable; 22nd June 2004 at 01:30.
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Old 22nd June 2004   #2
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I see nothing bad in the log, but have two obervations here.
You seem to received the errors at the window update page, perhaps your ActiveX control for that needs to be reloaded, it is this one.
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.c...8134.9525925926
Remove it and let it be reinstalled.

The other thing is this,
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
It is part of Universal Plug and Play, and on a system with a firewall, it holds a port open on your computer, and you really do not have a use for it.
It has nothing to do with your hardware being Plug and Play, but for networking.
http://grc.com/unpnp/unpnp.htm
The above link has the tool to shut it down, your system will be better off without it.

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Old 22nd June 2004   #3
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thx for your quick response i'll try your ideas, about the win. update page i just went there because i know for a fact it does it there but it does it just about anywhere and it only seems to do it after i've multitasked a little doing different things like gaming , chatting and stuff then when i go to browse it locks up and gives me the errors mentioned above.


also while searching through the registry i found this i thought maybe it would give someone an idea about whats going on...........i tried deleting that key but after i reboot it just comes right back


thanks

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Old 22nd June 2004   #4
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Welcome to WindowsBBS unstable.

Never a good sign, in my opinion, when something <unknown> is running. Scan your PC with RAV and Housecall. Might also install Process Explorer and try to nail down what is helping it to run.

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Old 22nd June 2004   #5
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unstable--Did you update your antivirus and spyware detectors before you scanned with them?
Have you cleaned out your cache lately?
Several other, perhaps useless, comments. I have heard that Logitech mice install a program or two having nothing to do with running the mice. But I have no experience with that. If you have another mouse handy, you might see if uninstalling the Logitech mouse and installing the other one gets rid of the "unknown" and better yet, the error messages.
I believe that CLSID you show in your last post {C4EE31F3-4768-11D2-BE5C-00A0C9A83DA1} is related to your Search history (button on your toolbar). Sounds like an unlikely source of trouble.
It is possible the "unknown" and error messages are not related.
There are several entries for "unknown" in my Registry.

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Old 22nd June 2004   #6
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yes i always update the adaware and spybot and my av before i run them ........rav and housecall did'nt detect anything either......also i just got an <unknown> error when i tried to close msn messenger

Welshjim i have "unknown" in my registry too .......but do you have a <unknown> in your registry ?

i'll try to uninstall my mouseware too ........i dont have an extra mouse so i'll try to install some standard windows drivers to test to see if thats it. i can't figure out why it only shows up after i've multitasked , then when i "end task" on which ever one locks up internet explorer or msn messenger its gone again, it kinda reminds me of the way "winmgt" acts if anyones ever had issues with it before........does anyone have "winmgt" in msconfig under startup ?


i think windows washer cleans the cache i run it all the time. so it should be pretty clean

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Old 24th June 2004   #7
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Download this zip. It is used to find hidden dlls used by unwanted parasites.

http://tools.zerosrealm.com/pv.zip

Unzip it to the desktop. It will not work if you run it from inside the zip. After unzipping open the pv folder. Double click on the runme.bat. A dos window will open. Select option 1 for explorer dlls by typing 1 and then pressing enter. Notepad will open with a log in it. Copy and paste the log into this post.

Afer doing that, with an IE window open, run the PV tool again, this time choosing 2 and post it's log.

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Old 24th June 2004   #8
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there are too many characters it wont let me post it
here is the explorer dll's from option 1:link


here is internet explorer dll's from option 2:link




thanks

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Old 24th June 2004   #9
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See nothing out of the ordinary there. Did you install Process explorer? It has the option to generate a log of all processes, and will identify which dlls are being used for each one.

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Old 24th June 2004   #10
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yea i installed it i had'nt quite got hang of it yet

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Old 24th June 2004   #11
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heres the log file i think your talking about


Process PID CPU Description Company Name
Idle 0x0 94 System Idle Process
HIDSERV.EXE 0xFFFDE6D3 HID Audio Service Microsoft Corporation
EM_EXEC.EXE 0xFFFCE1AF Logitech Events Handler Application Logitech Inc.
STMGR.EXE 0xFFFC7BE3 Microsoft (R) PC State Manager Microsoft Corporation
KERNEL32.DLL 0xFFEF0ED3 Win32 Kernel core component Microsoft Corporation
MSGSRV32.EXE 0xFFFFC833 Windows 32-bit VxD Message Server Microsoft Corporation
mmtask.tsk 0xFFFFA83F Multimedia background task support module Microsoft Corporation
MPREXE.EXE 0xFFFFA203 WIN32 Network Interface Service Process Microsoft Corporation
MSTASK.EXE 0xFFFE6917 Task Scheduler Engine Microsoft Corporation
EXPLORER.EXE 0xFFFEC5B3 Windows Explorer Microsoft Corporation
LOADQM.EXE 0xFFFE5063 Microsoft QMgr Microsoft Corporation
TASKMON.EXE 0xFFFDC0DB Task Monitor Microsoft Corporation
SYSTRAY.EXE 0xFFFD8577 System Tray Applet Microsoft Corporation
WMIEXE.EXE 0xFFFC4163 WMI service exe housing Microsoft Corporation
ROGER.EXE 0xFFFCC07B
DDHELP.EXE 0xFFFCE71F Microsoft DirectX Helper Microsoft Corporation
WKCALREM.EXE 0xFFFCA7C7 Microsoft® Works Calendar Reminder Service Microsoft® Corporation
NAVAPW32.EXE 0xFFFC5AC7 Norton AntiVirus Auto-Protect Agent Symantec Corporation
IEXPLORE.EXE 0xFFFB2A3F Internet Explorer Microsoft Corporation
PROCEXP.EXE 0xFFFA8A93 5 Sysinternals Process Explorer Sysinternals
NOTEPAD.EXE 0xFFFA873B Notepad Microsoft Corporation

Process: IEXPLORE.EXE Pid: FFFB2A3F

Name Description Company Name Version
WSOCK32.DLL BSD Socket API for Windows Microsoft Corporation 4.90.0000.3000
WS2HELP.DLL Windows Socket 2.0 Helper for Windows 98 Microsoft Corporation 4.90.0000.3000
WS2_32.DLL Windows Socket 2.0 32-Bit DLL Microsoft Corporation 4.90.0000.3000
WINSPOOL.DRV Win32 WINSPOOL core component Microsoft Corporation 4.90.0000.3000
WINMM.DLL System APIs for Multimedia Microsoft Corporation 4.90.0000.3000
WININET.DLL Internet Extensions for Win32 Microsoft Corporation 6.00.2800.1405
VERSION.DLL Win32 VERSION core component Microsoft Corporation 4.90.0000.3000
USER32.DLL Win32 USER32 core component Microsoft Corporation 4.90.0000.3000
URLMON.DLL OLE32 Extensions for Win32 Microsoft Corporation 6.00.2800.1400
TAPI32.DLL Microsoft® Windows(TM) Telephony API Client DLL Microsoft Corporation 4.90.0000.3000
SVRAPI.DLL 32-bit common Server API library Microsoft Corporation 4.90.0000.3000
SHLWAPI.DLL Shell Light-weight Utility Library Microsoft Corporation 6.00.2800.1400
SHELL32.DLL Windows Shell Common Dll Microsoft Corporation 5.50.4134.0100
SHDOCVW.DLL Shell Doc Object and Control Library Microsoft Corporation 6.00.2800.1400
SHDOCLC.DLL Shell Doc Object and Control Library Microsoft Corporation 6.00.2800.1106
SECUR32.DLL Microsoft Win32 Security Services (Export Version) Microsoft Corporation 4.90.0000.3000
SDHelper.dll Bad download blocker Safer Networking Limited 1.03.0000.0012
RPCRT4.DLL Remote Procedure Call DLL Microsoft Corporation 4.71.3335.0000
RNR20.DLL Windows Socket2 NameSpace DLL Microsoft Corporation 4.90.0000.3000
RASAPI32.DLL Dial-Up Networking Dynamic Linked Library Microsoft Corporation 4.90.0000.3000
OLEPRO32.DLL Microsoft Corporation 5.00.4515.0000
OLEAUT32.DLL Microsoft Corporation 2.40.4515.0000
OLE32.DLL Microsoft OLE for Windows and Windows NT Microsoft Corporation 4.71.3328.0000
NTDLL.DLL Win32 NTDLL core component Microsoft Corporation 4.90.0000.3000
NETBIOS.DLL
NETAPI32.DLL 32-bit network API DLL Microsoft Corporation 4.90.0000.3000
MSWSOCK.DLL Microsoft WinSock Extension APIs Microsoft Corporation 4.90.0000.3000
MSVCRT.DLL Microsoft (R) C Runtime Library Microsoft Corporation 6.01.8637.0000
Msvcp60.dll Microsoft (R) C++ Runtime Library Microsoft Corporation 6.00.8168.0000
MSPWL32.DLL Password list management library Microsoft Corporation 4.90.0000.3000
MSNET32.DLL Microsoft 32-bit Network API Library Microsoft Corporation 4.90.0000.3000
MSLS31.DLL Microsoft Line Services library file Microsoft Corporation 3.10.0349.0000
MSHTMLED.DLL Microsoft (R) HTML Editing Component Microsoft Corporation 6.00.2800.1106
MSHTML.DLL Microsoft (R) HTML Viewer Microsoft Corporation 6.00.2800.1400
MSASN1.DLL Microsoft ASN.1 Encoder/Decoder Microsoft Corporation 4.04.0000.3420
MSAFD.DLL Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 4.90.0000.3000
MPR.DLL WIN32 Network Interface DLL Microsoft Corporation 4.90.0000.3000
MLANG.DLL Multi Language Support DLL Microsoft Corporation 6.00.2800.1106
LgWndHk.dll Logitech Call Window Hook Library Logitech Inc. 9.79.0025.0001
LGMSGHK.DLL Logitech Message Hook Library Logitech Inc. 1.01.0000.0000
LgKbdhk.dll Logitech Keyboard Hook Library Logitech Inc. 9.79.0025.0001
KERNEL32.DLL Win32 Kernel core component Microsoft Corporation 4.90.0000.3000
JSCRIPT.DLL Microsoft (r) JScript Microsoft Corporation 5.06.0000.8513
IPHLPAPI.DLL IP Helper API Microsoft Corporation 4.90.3000.0000
IMM32.DLL Win32 IMM32 core component Microsoft Corporation 4.90.0000.3000
IEXPLORE.EXE Internet Explorer Microsoft Corporation 6.00.2800.1106
IEPEERS.DLL Internet Explorer Peer Objects Microsoft Corporation 6.00.2800.1106
ICMP.DLL ICMP DLL Microsoft Corporation 5.00.1454.0001
GDI32.DLL Win32 GDI core component Microsoft Corporation 4.90.0000.3000
DXTRANS.DLL DirectX Media -- DirectX Transform Core Microsoft Corporation 6.03.2800.1106
DXTMSFT.DLL DirectX Media -- Image DirectX Transforms Microsoft Corporation 6.03.2800.1106
DHCPCSVC.DLL
DDRAWEX.DLL Microsoft DirectDrawEx Microsoft Corporation 4.87.0000.0700
DDRAW.DLL Microsoft DirectDraw Microsoft Corporation 4.09.0000.0900
CRYPT32.DLL Crypto API32 Microsoft Corporation 5.131.2133.0006
COMCTL32.DLL Common Controls Library Microsoft Corporation 5.81.4916.0400
BROWSEUI.DLL Shell Browser UI Library Microsoft Corporation 6.00.2800.1400
BROWSELC.DLL Shell Browser UI Library Microsoft Corporation 6.00.2800.1106
ATL.DLL ATL Module for Windows (ANSI) Microsoft Corporation 3.00.8449.0000
ADVAPI32.DLL Win32 ADVAPI32 core component Microsoft Corporation 4.90.0000.3000

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Old 24th June 2004   #12
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Here's an odd process you might want to track down.
ROGER.EXE 0xFFFCC07B
Normally associated with the game Roger Wilco.

I see nothing else out of the ordinary.

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Old 24th June 2004   #13
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sorry i forgot to turn off roger wilco , its a voice over net chat program.

well i appreciate you guys helping me out but i'm stumped , i might get it out with the next formating and reinstalling lol

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Old 24th June 2004   #14
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Ok Just out of curiosity, was the <unknown> running when you created the Process Explorer log? If you click view>lower pane>dlls, when you highlight a process it will show you which dlls are being used in the lower pane. That may help you to track down the <unknown>.

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Old 24th June 2004   #15
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nah when it shows up my desktop locks up .........the only thing i can use is the "close program" when i hit ctrl+alt+del it even hangs for a few seconds. i can't click anything at all nothing works even the start menu .....i can't even right click anything in the system tray.........then when i close internet explorer <unknown> vanishes.

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