Resolved Everytime i try to burn a cd/DVD my computer crashes

Hi
Every time i try to burn a CD or DVD with either of the 2 DVD burners that i have on my computer the computer crashes.
I am using Nero 6 as my main burning program but even when i try other programs to burn a CD or DVD it still crashes the computer, I have Re-installed Nero 6 but it has not helped.
The problem does not always happen at the same point of preparing a burn but it always crashes before i get to the point of actually burning a disc.
I am running Win XP with 2Gb of Ram
thanks in advance for any replies

 

I dont seem to have the Recording tab option available for my CD/DVD drives, they will play cds and dvds okay it's just when i try to burn to a cdr or dvr-r using either of them i have the problem.
I am not sure but it seems that the computer tends to crash when the drive tries to read the blank disc prior to starting the burn. I have tried different discs and different makes but it seems to crash with all of them.

 

I have tried changing the registry settings as described on the Microsoft website but it has not made the recording tab appear. the value was 2 in the registry setting which should indicate a recordable drive.
In desperation I restored a ghosted image of the C drive that i knew to be stable and without any issues but even with the restored image it still crashes when trying to read the blank media i am stumped !!!

 

I am not sure what type of drives they are but when it crashes it goes back to a full re-boot from scratch.
They both seem to work okay when just used for playing but not for recording.
Can you tell me please how to find the Event Viewer and how to use it.

 

PeteC
They are both PATA drives,
I will do as you have suggested, many thanks for all your help hope you have a great time away.
regards
Alboy

 

This time it crashed just when putting a blank DVD in the drive no burning program was running

The dump was as follows


Loading Dump File [C:\WINDOWS\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntkrnlpa.exe -
Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp2_gdr.090206-1233
Kernel base = 0x804d7000 PsLoadedModuleList = 0x80553420
Debug session time: Mon Mar 29 15:42:09.593 2010 (GMT+1)
System Uptime: 0 days 0:08:24.166
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntkrnlpa.exe -
Loading Kernel Symbols
........................................................................................................................................................
Loading User Symbols
PEB is paged out (Peb.Ldr = 7ffd400c). Type ".hh dbgerr001" for details
Loading unloaded module list
...........
ERROR: FindPlugIns 8007007b
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 8E, {c0000005, 806d0753, a9082b0c, 0}

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

*** ERROR: Symbol file could not be found. Defaulted to export symbols for halaacpi.dll -
*** ERROR: Module load completed but symbols could not be loaded for vobiw.SYS
*** ERROR: Symbol file could not be found. Defaulted to export symbols for fltmgr.sys -
*** ERROR: Module load completed but symbols could not be loaded for swenum.sys
Probably caused by : vobiw.SYS ( vobiw+2a95f )

Followup: MachineOwner

 

I appear to have Pinnacle Instant CD/DVD suite installed although i don't recall ever having used it should i uninstall it and try again as the crash seems to happen no matter what CD is in the drives even one that is already used and finished.
I have disconnected each drive in turn but the crash happens with both drives.

 

I have uninstalled it and the Recording tabs have appeared on the drives and i have completed a burn without a crash.
Hopefully the problem has been solved.

Many thanks for all your help Pete have a good holiday.

regards
Alboy