I have a Lexmark X5650 all-in-one printer, purchased about a year ago. When new, I could run the scan, copy and fax features from the computer using a Lexmark utility called "Printivity Studio".
During a recent major collapse of Office 2003, caused by faulty Microsoft updates, I started getting a diagnostic saying "Printer transfer card monitor has encountered a problem and must shut down".
I did a major clean-up of the registry using Registry Mechanic, and eventually managed to get a clean download of an updated program for the printer from Lemark's download server. After I installed it, the ability to run the scan, copy and fax features from the computer was not there any more. I can still run them from the printer front panel.
Lexmark customer support said "We don't include the scan, copy and fax software in the download."
I tried a new installation from the disc provided with the printer. It got about 80% of the way through and crashed. Another download did the same.
I'm really ticked off at Lexmark. I've lost 60% or more of the features that persuaded me to buy their printer and they don't seem to give a rats! Plus, I get diagnostic messages at frequent intervals about the card monitor. Unfortunately, it's out of warranty.
I would definitely not recommend getting one of their machines, based on their customer "support".
Any recommendations on a sub-$125 all-in-one (Brother, Canon, Dell, Epson, HP)?
BTW, system is an e-Machines box, running Win XP Home with SP3
and Office 2003.