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Missing Network Printer

Discussion in 'PC Hardware' started by howardparsons, 2009/09/22.

  1. 2009/09/22
    howardparsons Lifetime Subscription

    howardparsons Well-Known Member Thread Starter

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    I have a client w/ an HP 4000 TN that was connected to a router @ her old location. She has relocated to my area, purchased a new router & tried to connect the old printer to the new router. While the router indicates that some device is connected to it via the idiot light, I am unable to "find the printer ". The printer 'says' that it's pre-configured IP Address is 192.xx.xx.xx but when I ping that address, the ping times out.

    Listing all the IP destinations on the network turns up nothing of any value.

    Any suggestions?

    F.W.I.W, We are using the same PC as before running XP SP3.
     
    howardparsons,
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  2. 2009/09/22
    braindead

    braindead Inactive

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    could it be a firewall issue?
    do you have UPnP enabled?
     
    braindead,
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  4. 2009/09/22
    howardparsons Lifetime Subscription

    howardparsons Well-Known Member Thread Starter

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    UPnP should still be enabled. This is the same PC that was used before.

    I checked the Firewall settings & didn't see anything in the settings that could be causing this to be blocked.
     
    howardparsons,
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  5. 2009/09/22
    braindead

    braindead Inactive

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    good point!!! that wasn't helpful,
    what is the new router? (make and model)

    only thing i can think of is the IP issue (then again i don't have much experience with network printers).
    did you make sure that the default printer IP falls in the range of the home network
     
    braindead,
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  6. 2009/09/22
    howardparsons Lifetime Subscription

    howardparsons Well-Known Member Thread Starter

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    D-LINK DIR-825

    The range may be the sticking point. I thought it was but now I'm not so sure. I'll be out there tomorrow to have another look.
     
    howardparsons,
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  7. 2009/09/22
    braindead

    braindead Inactive

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    if that not the problem, you ll have to wait for the real pros to help you out.

    gl
     
    braindead,
    #6
  8. 2009/09/23
    howardparsons Lifetime Subscription

    howardparsons Well-Known Member Thread Starter

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    The IP Address was indeed out of the range for the network. I modified the range of IP addresses to include that of the Printer but still no joy. At this point, I'm starting to wonder if there's a problem with the NIC that the printer uses.
     
    howardparsons,
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  9. 2009/09/23
    braindead

    braindead Inactive

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    that is really odd.
    not sure what the next step should be
     
    braindead,
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  10. 2009/09/23
    howardparsons Lifetime Subscription

    howardparsons Well-Known Member Thread Starter

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    One thing I'm thinking of doing is connecting directly to the printer using a cross-over cable or coupler. Think that would be worth a go?
     
    howardparsons,
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  11. 2009/09/23
    braindead

    braindead Inactive

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    it crossed my mind, (although was thinking USB).
    im wondering if its an issue with the router

    can you ping the new printer IP?
    I say uninstall the HP software and reinstall
     
    Last edited: 2009/09/23
    braindead,
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  12. 2009/09/23
    howardparsons Lifetime Subscription

    howardparsons Well-Known Member Thread Starter

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    No USB available that I know of. I've tried pinging the printer's IP (or what it says it's IP is) but no joy.

    I've suggested re-installation but the set-up CDs are (somewhere) in Texas and the printer is in VA
     
    howardparsons,
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  13. 2009/09/23
    braindead

    braindead Inactive

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    Last edited: 2009/09/23
    braindead,
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  14. 2009/09/23
    howardparsons Lifetime Subscription

    howardparsons Well-Known Member Thread Starter

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    I've got the drivers so there's no problem there. All I need to do is find a cross-over coupler.
     
    howardparsons,
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  15. 2009/09/24
    TonyT

    TonyT SuperGeek Staff

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    If the old router had an IP address of 192.168.1.1, then the printer had an address of 192.168.1.x.

    The dlink routers, I believe, use 192.168.0.1, thus you MUST change the IP address of the printer.

    For network printers it's best to use a static address. Login to the printer control panel via its IP address and change the settings.

    To install this network printer on computers, use the Control Panel > Add Printer wizard and select "Local Printer" (not Network Printer). Then select a custom port for the Local Printer, Standard TCP/IP.
     
    TonyT,
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