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Old 1st February 2008   #1
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Rock Mobile Disk Connecting Problem


I ordered a Rock mobile hard drive off of ebay and It came with no user manual. When I connected to my computer it won't pick it up. It is a usb connection. Please help.

Ever since I hooked up the hard drive my computer keep playing a popping sound every few seconds. Why is this happening?


Last edited by hunter9720; 1st February 2008 at 15:35. Reason: New info
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Old 1st February 2008   #2
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hunter9720 - Welcome to the Board

Three initial possibilities here ....

Faulty USB cable - try another
Faulty USB socket - try another.
Faulty drive

Would help to know exactly what message the 'popping' sound represents.....

Control Panel > Sound and Audio Devices > Sounds

Highlight each active sound in your sound scheme in turn and press the > button to play until you find the one that matches - post your findings.

Plug in the drive and go ....

Start > Run > eventvwr > Enter.

In Event Viewer under System or Application are there any events flagged from the time you plugged in the drive - yellow or red. Double click on an event to open and on the icon below the up/down arrows to copy to clipboard and paste into your next post here if relevant.

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Old 1st February 2008   #3
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Originally Posted by PeteC View Post
hunter9720 - Welcome to the Board

Three initial possibilities here ....

Faulty USB cable - try another
Faulty USB socket - try another.
Faulty drive

Would help to know exactly what message the 'popping' sound represents.....

Control Panel > Sound and Audio Devices > Sounds

Highlight each active sound in your sound scheme in turn and press the > button to play until you find the one that matches - post your findings.

Plug in the drive and go ....

Start > Run > eventvwr > Enter.

In Event Viewer under System or Application are there any events flagged from the time you plugged in the drive - yellow or red. Double click on an event to open and on the icon below the up/down arrows to copy to clipboard and paste into your next post here if relevant.

Thread moved to Hardware forum.

Okay System notification is the noise. It goes off every five to 7 seconds. There are hundreds of events one immediately after another stating these messages.
The first
It was not possible to access the device () after installing drivers. Error code 0x80070651.

The second
Drivers were successfully installed for device usb\vid_0421&pid_0485.

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Old 1st February 2008   #4
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If those messages are alternating it sounds like a dodgy connection.

Have you tried another cable and another USB socket on the computer.

I imagine the drive has an external power supply - this could be another problem area. What is the behaviour of the drive light on the external during these system alarms?

Are you in a position to try the drive on another computer?

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Old 1st February 2008   #5
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Originally Posted by PeteC View Post
If those messages are alternating it sounds like a dodgy connection.

Have you tried another cable and another USB socket on the computer.

I imagine the drive has an external power supply - this could be another problem area. What is the behaviour of the drive light on the external during these system alarms?

Are you in a position to try the drive on another computer?


Yes...the messages are alternateing in the same second even, the noise is still popping. I have tried the usb on the front and back of the computer... The drive light stays red all the time. If I barely connect the power supply to the drive it will turn green but it isn't even in there I have to hold it to do that. I don't have another computer at the moment but I can go to my dad's which is right up the road to check out whatever I need to. And thank You so much for all your help so far and how quickly you've responded.

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Old 2nd February 2008   #6
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Yes...the messages are alternateing in the same second even, the noise is still popping
All of which sounds like a rapid making/breaking of the power supply to the drive - that's the area to look at, especially in the light of your further comments re red light/green light.

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Old 3rd February 2008   #7
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Thank You so much for all your help. I think my best move is to return my item stating a faulty power supply. I really really appreciate your help!!

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Old 3rd February 2008   #8
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You're welcome - did you get the chance to check it out on another computer?

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Old 3rd February 2008   #9
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Actually, we finally got the cord to where the green light will stay on but now we are having trouble getting the computer to read it. It is supposed to be a plug and play drive but we tried to install new hardware since it wasn't picking up. The hardware wizard said it was installed successfully but could not work correctly. Which is exactly the case, we can't find the hard drive anywhere on the comp. and the messages are still alternating but the green light is staying on and we now had a error message in the event viewer.

message:
MTP WPD Driver has failed to start. Error 0x80070005.

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Old 3rd February 2008   #10
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Sorry to say that I'm lost at this point - some hits on Google but they all reference Windows Media player, mp3 players, Zune etc - nothing straightforward and nothing relating to external hard drives.

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Old 26th February 2008   #11
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Question

Rock Mobile Disk connection problem


Hunter,

I've come across this forum because I'm experiencing the same problem as you with the ROCK Mobile Disk External USB Hard Drive. I'm an IT Engineer and one of my customers has been using the drive for the last 6 months, but is now saying that the drive is not working.

I've got the drive with me now and have tried connecting it to my laptop (with docking station) back in the office. There are 4 USB ports on the docking station, and 1 on the laptop (Sony Vaio). I've tried them all.

The Hardware Connection Wizard runs and says that the New Hardware is ready to use, but, like yourself, I am unable to find it in My Computer, or in Disk Management. However, It does appear in Device Manager under Universal Serial Bus controllers as "USB Mass Storage Device".

I've done some troubleshooting and found that the problem may be that there is not enough power going to the drive. The drive I have has no power lead, it's getting the power from the laptop and docking station, but I DO have a green light.

I'm not sure at this moment in time whether or not the customer still has the power lead, as I am thinking that this may be the issue. But, before I go back to him, I was wondering whether or not you managed to solve the problem yourself???

Cheers,

PETER.

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Old 26th February 2008   #12
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Peter - Welcome to the Board

No comeback on this thread as you have seen and another thread somewhere re. a Rock external optical drive misbehaving too.
Quote:
However, It does appear in Device Manager under Universal Serial Bus controllers as "USB Mass Storage Device".
Should also appear under Disk Drives with a 'name' such as Maxtor One Touch USB device in my case - does it?

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Old 26th February 2008   #13
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Originally Posted by PeteC View Post
Should also appear under Disk Drives with a 'name' such as Maxtor One Touch USB device in my case - does it?
No, I'm afraid it doesn't. When you say "Under Disk Drives", I'm assuming you mean in My Computer? It's not there, and neither is it under "Disk Management" in the Computer Management Console (Right-click My Computer, choose Manage. Click on Storage, then Disk Management).

Also... EVERY TIME I plug it in, it seems to go through the Hardware Install Wizard (Found New Hardware). I'm sure this should only happen the 1st time it's plugged in, which then leads me to believe that it may be a driver issue.

Any ideas where I can get the drivers? Online? Choosing "Update drivers" for the USB Mass Storage Device doesn't find any updated drivers.


Last edited by hutchings; 26th February 2008 at 13:02.
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Old 26th February 2008   #14
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When you say "Under Disk Drives", I'm assuming you mean in My Computer?
No - Device Manager, but if it's not in My Computer unlikely that it is showing there. Is there an Unknown Device showing in Device Manager?

There should be no need for drivers other than those which are already in Windows.

When researching this problem earlier in the thread I could find only scant reference to Rock drives and no hits for the manufacturer.
Quote:
I've done some troubleshooting and found that the problem may be that there is not enough power going to the drive. The drive I have has no power lead, it's getting the power from the laptop and docking station, but I DO have a green light.
That's unusual unless the drive is one of those ultra pocketable mobile drives where a separate power supply would rather defeat the object.

The only way of checking out the inadequacy of the power supply through the USB port would be to try a powered hub, but maybe the ones in your docking station, if it is plugged into the mains, are just that.

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Old 26th February 2008   #15
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Bit more information for you...

... Taken the USB Drive apart and taken the hard drive out. Put a spare laptop hard drive in, and plugged it back in. Windows picked it up straight away as an F: drive in My Computer.

Looks like the hard drive is faulty. Now for my next problem. The whole point of the customer wanting to use this drive is because it acts as his backup drive!!! Any suggestions on getting the information off there?

One bit of good news is that I've already ordered a hard drive caddy off the Internet and am awaiting delivery. I'm hoping I can plug the hard drive into that and it will pick it up

Fingers crossed!

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