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Old 7th October 2006   #1
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''check media cable''


hi, i'm new to this forum so kid gloves on!! everytime i boot up my toshiba tecra a2 xp pro laptop i get the same message E61(?) 'check media cable'; this wouldn't normally bother me but i cannot connect anything through my usb ports! it won't recognise anything that i connect even though they worked before it crashed! i had to replace the hard drive after a serious crash left it unable to boot up (cost a bomb ) i have tried to open the laptop to check the cables but even after i unscrewed all the screws it wouldn't open! .
i was hoping someone on here would be of some help

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Old 7th October 2006   #2
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Welcome aboard, glad to have you.

Does your computer boot into windows?
When do you get the message?
Who replaced the HDD? Was windows installed on the new hard drive with recovery disks?

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Old 7th October 2006   #3
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check media cable part 2!


this is the first thing that comes on the screen then windows xp boots up normally. as i said it wouldn't normally bother me but i can't connect anything via usb! i'd bought myself a new webcam and tried to install it and it gave me the shortest look at the great picture it COULD provide then my hard drive crashed faster than you could say HELP!! i went to pcworld to get them to fix the problem and all they did was reinstall xppro sp2 on a new drive (included in the costs of course!) now when i boot up it comes on first then starts up normally ? i tried to find the cable and got nowhere? (see above ) any suggestions (except buy a new one!)

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Old 7th October 2006   #4
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Here is one thing that has worked for me.

Go to your device manager and go down to the usb controllers and un-install all of them. Reboot the computer and the usb controllers will be rebuilt automatically.

As far as the media cable is concerned. I don't know. I don't have a laptop. Someone will come along and give you a hand with that...

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Old 7th October 2006   #5
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check media cable part 3! (this time it's personal!)


thanks for the tip, was thinking of that myself but thought it redundant since it seems to be a cable? will try it though. cheers!

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Old 7th October 2006   #6
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check media cable part 4! (the pithy retort!)


ok, i uninstalled all the usb controllers and tried to reinstall when i rebooted and it could not find the drivers? it would not reinstall automatically and i do not know what to do next? any help appreciated
also it still has power in the usbs cos the fan i have running is connected by usb and is still working? so the problem must be elsewhere?
right before it says 'media test failure ; check cable' it automatically starts intel boot agent? i was wondering if it is corrupted and is causing the problem? i cannot seem to enter BIOS? to change the order of boot. any suggestions?


Last edited by gazzmann76; 7th October 2006 at 19:39.
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Old 7th October 2006   #7
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Your USB could be turned off in the BIOS. The only reason I can think of that would cause Windows to not put the USB back is if it doesn't know you have USB.

Does your My Computer>Properties>General Tab say Windows Xp service pack 2?

If you have a recovery disk that came with your Laptop, the drivers are probably there.

You paid those people for their service and it looks like they did some shoddy work. I think I would take it back to them to make it right. They may want to void any warranty if the case were opened.

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Old 7th October 2006   #8
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Looks like we were posting at the same time.

My entry to BIOS is the Del key. Different Mfgs. use different keys. I just hit the Del key as soon as I see some writing on the screen. It doesn't come up immediately, takes a few seconds. Have you ever been able to get into the BIOS?

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Old 7th October 2006   #9
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check media cable part 5! (the pithy retort part 2!)


i don't think a complete recovery will fix the media cable? it's already been done? i was hoping for advice in how to open my laptop, it was unscrewed yet would not yeild to my frustrated attempts to pull apart! also, how can i find this misterious and hidden (hidden so you would have to pay someone to fix it? ) media cable and what can i do to fix it?
i did ask them to fix the cable but it was not on the receipt that they were meant to do it?
everything else works great, dvdrom, hdd, screen, os.

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Old 7th October 2006   #10
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As far as the E61 goes, I think a trip to the Toshiba web site may yield some answers about their error codes. The only thing I can think of on the "media cable" thing is some sort of cable having to do with the webcam you were installing. Makes me wonder whether they put in a new hard drive or not. Did they also install your webcam?

Not being able to see your Laptop I have no idea how to get into it. It is probably a good thing.

Did you check to see if you have SP2?

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Old 7th October 2006   #11
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Hi,
This is the drivers (update utility) for the USB, etc on your Tectra A2:
http://www.csd.toshiba.com/cgi-bin/t...ngdgnn.0&ct=DL

This is the support webpage:
http://www.csd.toshiba.com/cgi-bin/t...ListType=Model

The laptop will not be able to supply very much power to the USB system and I think that if you read the User Guide on the subject it will say that additional power is needed for anything except light USB devices. You will probably need to add a self-powered USB Hub.

Quote:
The following error message may appear as the computer attempts to boot (start theĀ operating system).

PXE-E61: Media text failure, check cable
PXE-M0F: Exiting Intel . . .

This problem occurs on models which have "LAN" listed as a boot option, when "LAN" is in the boot order prior to another bootable device (and if a network connection to a boot server cannot be found).


Resolution


Change theĀ Boot Priority to FDD > CD-ROM > HDD > LAN (Default), or to boot from the LAN, leave LAN as the highest boot priority, but verify that the network connection is good, and that a LAN boot server is available.

Boot Priority options include:

1. FDD > HDD > CD-ROM > LAN

2. HDD > FDD > CD-ROM > LAN

3. FDD > CD-ROM > LAN > HDD

4. HDD > CD-ROM > LAN > FDD

5. CD-ROM > LAN > FDD > HDD

6. CD-ROM > LAN > HDD > FDD

Please seeĀ Support Bulletin 98081013Ā for an explanation of how to access the computer'sĀ BIOS Setup.

If none of the suggestions above help, there may be a problem with the hard disk drive. For a list of Toshiba Authorized Service Providers worldwide, please visit http://pcrepair.toshiba.comĀ or call 800-457-7777..

To enter the BIOS settings:
Quote:
For Toshiba notebook PCs manufactured since the introduction of Windows XP, one or more of the following methods will be effective:

*
Toshiba Hardware utility method: Run the Toshiba Hardware utility from the Toshiba Console. It may also accessible (as 'HWSetup') from the Windows Control Panel. Changes to some of the settings will require re-starting the computer. This method is the only way to access the BIOS settings on some notebook PCs (Satellite 5000 series, for example). (For these machines, pressing and holding the F12 key immediately after powering-on the notebook will allow you to alter the notebook's boot priority.)

If the Toshiba Hardware utility is not present, try the F2 key method and the Esc key method (see below). The Toshiba Hardware utility may be downloaded from the Toshiba support website at http://support.toshiba.com

If the computer is fully off, and/or to avoid having to re-start it (and Windows), use one or the other of the following two methods. The PC will have to be truly off (not suspended, or in standby mode, or in hibernation mode). If an external keyboard is attached to the notebook (either directly or via a docking station or a port-replicator), disconnect it until you have completed this procedure.

*
F2 key method: Turn the computer on. If you see an invitation to press the F2 key to enter Setup, do so. The Setup screen will appear.

*
Esc key method: Turn the computer on. If you do not see a prompt to press the F2 key, then immediately press and hold the Esc key for three seconds, and then release it. When prompted to, press the F1 key. The Setup screen will appear.
Let us know if you get stuck.

Matt


Last edited by mattman; 7th October 2006 at 20:46.
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Old 7th October 2006   #12
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check media cable part 6! (the pithy retort part3!)


yes i have sp2, the operating system is working great, fixed most of it myself.
will check the site but did call them and ask and was told that it was going to cost £57 for an engineer to pick up, whether or not they'll fix it! and if they did fix it there'll be charges!
not in the habit of forking out so much for not even a promise!
might as well get myself a new one! jeeze!
got a knowledgable friend who's a bit baffled and his descrption of how to find the cable was quite vague and as you can read, unusable! why wasn't i able to separate the bottom and top of my laptop after unscrewing 40 million bitty screws?
i'm using wireless lan would that pose any problems with the boot priority?


Last edited by gazzmann76; 7th October 2006 at 21:02.
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Old 7th October 2006   #13
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Smile

check media cable part 7(the saga continues!)


ok, i found the toshiba folder containing the program allowing me to change the boot priority (thank you for reminding me about it!) and i don't have the error messege anymore it boots straight to windows!
i installed both updates easily and again had the found new hardware popup. it tried to find drivers for my usb controllers and came up empty
so, to reiterate, the check media cable page has finally GONE!
but, the usb ports on my laptop are still unusable
thanks for fixing half my problem(more than i hoped!)
any ideas for this little wrinkle?

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Old 7th October 2006   #14
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Quote:
i installed both updates easily and again had the found new hardware popup. it tried to find drivers for my usb controllers and came up empty
That's strange for an Intel chipset system. Try Bill Moore's suggestion of uninstalling the USB controllers again. Maybe there is an incorrect file (version) in the drivers.

Good to hear we are making some progress

It sounds like a driver problem, but if should all else fail you can get a USB add-in card (PCMCIA, I think they call it).

Matt

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Old 7th October 2006   #15
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Smile

continuing ad infinitum!


thanks for the suggestion but how can i uninstall the usb controllers from the device manager when they've already been uninstalled and cannot be reinstalled?
i didn't mean my usb devices, but the usb controllers in the device manager.
i think these need to be installed first before i can try to add my usb hubs?
then my printer, camera, flashpen...etc. am i right?

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