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Old 23rd April 2006   #1
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Mouse Not Working


Hi all,
I have struck a problem that I have not seen before. I was burning some audio CDís in a hurry (copyís) to take in the car, I donít like taking originals away in the car. I was using some older low speed media and did not reset the speed on Nero had it on max.
It could not burn at that speed and the PC came to a halt it froze up completely.
Ctrl > Alt > Del. Would not work so I did a reboot upon the reboot my Mouse would not work again the Curser just sits there unmovable Windows XP Pro boots OK all programs work ok but no Mouse The mouse works on my other PSís I also tested two other mice that work in other Computers but will not work in that one.
I just donít know what else I could try to fix it I canít work out if it is Hardware or Software, as there is nothing wrong with the mouse I tested it in two other PCís it is a PS2 Mouse any ideas anyone

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Old 23rd April 2006   #2
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If you're running Windows XP, try this:
  1. Start the computer and then start tapping the [F8] key before Windows begins to start. The Windows Advanced Options menu should appear.

  2. Use the ARROW keys to select Last Known Good Configuration (your most recent settings that worked), and then press [Enter].

  3. If a boot menu appears, use the ARROW keys to select Microsoft Windows XP, and then press [Enter]. Windows XP will restore the computer to the most recent restore point.

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Old 23rd April 2006   #3
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I've seen this issue hundreds of times on systems I serviced. If a usb mouse, sometimes on a reboot after a crash or forced restart of Windows, the mouse does not work. Solution is to unplug the usb mouse & reconnect, sometimes into adjacent usb port, & if no joy, reboot again using the Start>Shutdown link.

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Old 23rd April 2006   #4
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Hi and thank you,
Tony T the Mouse is not USB it is PS 2 and I had unplugged it and reconnected several times with no succsess.
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Old 23rd April 2006   #5
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Hi SpywareDr, I did try and selected last good settings still no joy, made no difference and I used a different mouse again optical that is working fine.
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Old 23rd April 2006   #6
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This is drawn out, but it may help.

Using your keyboard to uninstall mouse driver.

Winkey + Break > Use Arrow keys to select Hardware tab > Use Tab key to select Device Manager, press Enter > Use Tab key to select list > Down Arrow key to select Mice and other pointing devices > Right Arrow key to expand Mice and other pointing devices. use down Arrow key to highlight PS/2 Compatible Mouse, press Enter > Use Tab key to move to tabs > Use Arrow key to select Driver tab > Use Tab key to select Uninstall, press Enter > Press Enter for OK. You will have to reboot. See if this will redetect your mouse.

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Old 24th April 2006   #7
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Whiskeyman, I thank you for your detailed Instructions, I have printed them out and are safe in my Help Manual. Yes my Mouse is working again, Windows needed to load the drivers again. First time for everything I guess.
thanks again
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Old 24th April 2006   #8
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Good to hear. It has been awhile since I used the keyboard to repair a problem. I was used to doing it with Win9X but not XP.

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Old 25th April 2006   #9
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Yes you remembered well, very handy to know procedure.
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