Windows, Operating System, Security, Networking, Malware, Support, Forum, Help Site Check Our Facebook Page!
Notices
PC Hardware Post any questions related to computer hardware here.


Register your FREE account to unlock additional features at WindowsBBS.com
   
 
 
LinkBack Thread Tools
Old 13th May 2005   #1
Senior Member
THREAD STARTER
 
Profile:
Join Date: May 2005
Location: Sydney, Australia
Posts: 89
Computer Experience:
Intermediate
Snape Reputation Level

My System

External Hard Drive - Can't Access


Hi all,
I'm trying to access external hard drive from my laptop, which my friend just bought. The computer recognises that a device has been plugged into the USB drive, but for some reason I am unable to access the external drive. Is anyone able to give some advice as to how I can access the drive, or what I should do to get it working?
I'm currently running Windows XP.
The hard drive is recognised as: WDC WD2500JB-00KFA0 USB Device

Many thanks,
R


Last edited by Snape; 13th May 2005 at 03:59.
Snape is offline  

 

Register
to remove this ad.
 
 

Old 13th May 2005   #2
Inactive
 
Profile:
Join Date: Jan 2002
Location: Albuquerque, NM, USA
Posts: 5,655
Computer Experience:
still learning
Welshjim Reputation Level

Snape--Do you mean you really cannot access the USB external hard drive or that you cannot boot from it?
Quote:
The hard drive is recognised as: WDC WD2500JB-00KFA0 USB Device
If that is the case you should be able to access it by clicking on My Computer, picking out the letter for the external hard drive and clicking on it. Now the contents should be displayed and accessible and transferable.
However, unless you have a very modern and specific BIOS, you will not be able use the external hard drive as a boot drive. It is just a large storage drive, like a very large flash drive. I had the same disappointment since the Western Digital ads and box do not say the external drive is essentially not bootable.
You only learn that when you try to boot and/or read WD's FAQ's
http://wdc.custhelp.com/cgi-bin/wdc....i=&p_topview=1

Of course, if you cannot access the data on the hard drive, that is a different matter. Have you be able to load anything onto the drive? You get 30 days free techservice from WD. http://support.wdc.com/

Welshjim is offline  

Did you find this post helpful? Yes | No
Old 14th May 2005   #3
Senior Member
THREAD STARTER
 
Profile:
Join Date: May 2005
Location: Sydney, Australia
Posts: 89
Computer Experience:
Intermediate
Snape Reputation Level

My System
That's the problem, I can't even access the drive from My Computer after it has been plugged into the USB drive. I have tried to access the drive from two different laptops and a desktop, but still no success. Is the drive stuffed? Should I tell my friend to return it?

R

Snape is offline  

Did you find this post helpful? Yes | No
Old 14th May 2005   #4
Inactive
 
Profile:
Join Date: Mar 2002
Location: N.E. Pa.
Posts: 197
Computer Experience:
experienced-I though
joeskys Reputation Level

My System

External HD


Just a thought> Is USB enabled in the CMOS??
Joe R.

joeskys is offline  

Did you find this post helpful? Yes | No
Old 14th May 2005   #5
Inactive
 
Profile:
Join Date: Jan 2002
Location: Albuquerque, NM, USA
Posts: 5,655
Computer Experience:
still learning
Welshjim Reputation Level

Snape--joeskys has a good idea. You can reach your BIOS (CMOS) settings by holding down F2, or F8 or F12, or Control, etc. (whatever your PC maker says in the manual) at the very start of reboot.
However, you say that the External Drive is already recognized. And the problem occurs on several PC's.
Have you followed WD's "Setting up the Drive" instructions? You should have gotten a CD with the drive. You set up from the CD, before connecting the Drive.
I would be inclined to call WD's tech support if the 30-day period is not yet up.

Welshjim is offline  

Did you find this post helpful? Yes | No
Old 14th May 2005   #6
Inactive
 
sparrow's Avatar
 
Profile:
Join Date: Mar 2004
Location: minneapolis
Posts: 2,282
Computer Experience:
Experienced
sparrow Reputation Levelsparrow Reputation Levelsparrow Reputation Levelsparrow Reputation Levelsparrow Reputation Levelsparrow Reputation Levelsparrow Reputation Levelsparrow Reputation Level

Smile

Has it been formatted? Have you tried (if in XP) disk management (Rt-clk My Computer > manage)?


Last edited by sparrow; 14th May 2005 at 19:30.
sparrow is offline  

Did you find this post helpful? Yes | No
Old 14th May 2005   #7
Inactive
 
Profile:
Join Date: Jan 2002
Location: Albuquerque, NM, USA
Posts: 5,655
Computer Experience:
still learning
Welshjim Reputation Level

External Western Digital Hard Drives generally are formatted in the FAT system as sold. If you run Win2000 or XP you can format as NTFS if desired. But if you cannot access, you cannot format.
BTW--Western Digital's phone number for tech support is 1-800-ASK-4WDC.

Welshjim is offline  

Did you find this post helpful? Yes | No
Old 15th May 2005   #8
Senior Member
THREAD STARTER
 
Profile:
Join Date: May 2005
Location: Sydney, Australia
Posts: 89
Computer Experience:
Intermediate
Snape Reputation Level

My System
Originally Posted by joeskys
Just a thought> Is USB enabled in the CMOS??
Joe R.
Yes, my USB works but I cannot access the hard drive.

Originally Posted by Welshjim
Have you followed WD's "Setting up the Drive" instructions? You should have gotten a CD with the drive. You set up from the CD, before connecting the Drive.
As my friend bought the device over the internet, it only came with a CD and no manual. The CD contains drivers, but only if you're running Win98, thus, I am flying in the dark

Originally Posted by sparrow
Has it been formatted? Have you tried (if in XP) disk management (Rt-clk My Computer > manage)?
Thanks for that, I tried accessing from 'manage' but still no luck. I haven't formatted the drive as the only way that it's recognised is through the USB 'Safely Remove Hardware' icon that appear on the lower right hand corner of windows (this is how I know that it's at least been detected, as my computer beeps whenever I plugin or unplug the device)

Snape is offline  

Did you find this post helpful? Yes | No
Old 15th May 2005   #9
Inactive
 
Profile:
Join Date: May 2005
Location: Dow'nunder, DownUnder.
Posts: 18
Computer Experience:
Slipping on the curve.
Pop.Gunna Reputation Level

Snape

If the drive came without a warranty you may well have a nice little paper weight.
If you, or a friend, is familar with going inside a desktop then you can buy an IDE adaptor for a few cents and try reading the drive through an IDE connection on a desktop. If successful, scan it with everything you can find.
This may point to just the USB cabled External drive housing.

Pop.

Pop.Gunna is offline  

Did you find this post helpful? Yes | No
Old 17th May 2005   #10
Senior Member
THREAD STARTER
 
Profile:
Join Date: May 2005
Location: Sydney, Australia
Posts: 89
Computer Experience:
Intermediate
Snape Reputation Level

My System
Thanks Pop, it's an extremely ugly paperweight
My friend is returning the hard drive anyway, so thanks everyone for your help and suggestions.

Snape is offline  

Did you find this post helpful? Yes | No
Old 12th August 2005   #11
Inactive
 
Profile:
Join Date: Apr 2005
Location: Florida
Posts: 412
Computer Experience:
Experienced (I think
jaylach Reputation Level

As I run win 2000, not XP this may be totally dumb... but don't you have to go to a dialog in XP and 'initialize' the drive? I may be totally wrong but it is my understanding that XP has stricter and more involved hard drive control and an external drive has to be set up somewhere. Sorry I can't be more help but it may flash a light bulb with someone.

jaylach is offline  

Did you find this post helpful? Yes | No
Old 13th August 2005   #12
SuperGeek
Lifetime Subscription
 
savagcl's Avatar
 
Profile:
Join Date: Jun 2003
Location: USA ILL
Posts: 1,346
Computer Experience:
intermediate
savagcl Reputation Level

My System
You may gain some insite to the problem by reading this thread. Basically, it
was my fault that the drive got messed up in the first place. If a drive has
logical partitions on in but no primary partition, XP disk manager wont see the
HD. After i deleted the primary partition, nothing i did would let disk manager
"see" the HD. It cost a few bucks and i lost all the data but bestbuy got the
disk formatted so it was reconized by XP.

If all else fails, see if WD site has a utility that will help.

external SATA HD problem

savagcl

savagcl is offline  

Did you find this post helpful? Yes | No
Old 15th August 2005   #13
Staff
 
PeteC's Avatar
 
Profile:
Join Date: May 2002
Location: Staffordshire, UK
Posts: 27,755
Computer Experience:
Usually not enough
PeteC Reputation LevelPeteC Reputation LevelPeteC Reputation LevelPeteC Reputation LevelPeteC Reputation LevelPeteC Reputation LevelPeteC Reputation LevelPeteC Reputation LevelPeteC Reputation LevelPeteC Reputation LevelPeteC Reputation Level

My System
Jay

Not dumb and right up to a point

If a disk requires initialising this is done prior to formatting AFAIK so I don't think the question arise here.

I've installed a fair few hard drives both as master and slave in XP - and hooked up USB drives and I can only remember one instance of the drive needing to be initialised. That was probably a new drive which was formatted and partitioned through Disk Management. I tend to use Partition Magic which may well initialise 'silently'.

PeteC is online now  

Did you find this post helpful? Yes | No
Old 15th August 2005   #14
Inactive
 
Profile:
Join Date: Apr 2005
Location: Florida
Posts: 412
Computer Experience:
Experienced (I think
jaylach Reputation Level

Just to throw out another probable dumb thought... Even if the last one wasn't so dumb...

Are you running USB 1 or 2?

Is it possible that, if running usb 1, that the drive needs usb2?

jaylach is offline  

Did you find this post helpful? Yes | No
Old 15th August 2005   #15
Inactive
 
Profile:
Join Date: Apr 2005
Location: Florida
Posts: 412
Computer Experience:
Experienced (I think
jaylach Reputation Level

Did a little hunting and came up with this... Is the drive the only USB device on the system? I'm doubting this as it's been tried on other systems but...

Problem:
A new USB drive is connected to a system that does not have any other USB devices. Windows XP may not detect the new drive.

Cause:
This problem may occur because when no device is connected to a USB port, the USB driver sets the OHCI controller to suspend. When the OHCI controller is in a suspend state, it may not detect the addition of a new USB device.

Resolution:
To correct this issue, Microsoft recommends that you download and install the latest Service Pack for your operating system.

jaylach is offline  

Did you find this post helpful? Yes | No


 

THIS THREAD HAS EXPIRED.

Are you having the same problem? Please post a new thread, but first you'll have to join us by Registering (FREE).



Discussion Forums
Operating Systems
Windows 8 Windows 8
Windows 7 Windows 7
Windows Vista Windows Vista
Windows XP Windows XP
Windows Server System Windows Server System
Legacy Windows OS Legacy Windows OS
Internet & Networking
Networking (Hardware & Software) Networking
Internet Explorer Internet Explorer
Microsoft Mail Microsoft Mail
Firefox, Thunderbird & SeaMonkey Firefox, Thunderbird
      & SeaMonkey

Web Applications & Cloud Web Applications & Cloud
General Internet
Security
Malware and Virus Removal Malware and Virus
     Removal

Security and Privacy Security and Privacy

Other
Other PC Software Other PC Software
Test Posts Test Posts
Hardware
PC Hardware PC Hardware
Mobile Devices Mobile Devices
Community
Introductions Introductions
General Discussions General Discussions
Site Comments & Suggestions Site Comments
      & Suggestions

News News @ WindowsBBS

Thread Tools


Find us on Facebook   Web Of Trust Rating

All times are GMT. The time now is 19:51.


Recent Discussions
Sharing a printer using WiFi (4)
Hub Manager (2)
Outlook Express doesn't work with b.. (3)
SpywareBlaster updates available (0)
Blue Screen Of Death (13)
Need desktop icon save/restore sw f.. (3)
Spacebar won't work (7)
PC Will Not Boot After HDDs Re-Arra.. (32)
WD External Hard Drives not recogin.. (4)
BSoD (31)
Can't get Win7 shortcuts to open in.. (13)
Changing default View Fields in Out.. (3)
Dell Studio 540 350watt psu require.. (25)
Firefox and Thunderbird Version 31... (9)
How do I check links in favorites t.. (6)
CD player application (3)
Re-starting IE8 every time I change.. (1)
Need Help adding a Win7 machine to .. (6)
Battery available (free) for Arris .. (0)
Weather station software. (18)


Donate!
Support Windows BBS!



Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO
Copyright 2002 - 2013 WindowsBBS.com. All rights reserved.
FDMA Media LLC
Terms of Use, Legal Information & Privacy Policy
Page generated in 0.15571 seconds with 7 queries