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I expect you have changed modems. When you do that, you need to reconfigure the settings to use the new modem.
Go to Control Panel -> Internet Options -> Connections tab. If there is an "old" connection listed and no new connection, make a new connection, configured for the new modem (you can use the old connection as a template), then set it as default.
Look in Phone and Modem Options -> Modems tab, if the old modem is still listed and you are not going to use it, you can delete (Remove) it.
Check Outlook is configured. In Outlook, go to Tools -> Accounts -> Mail tab and check it is set to use your ISP's mail server.
You may find helpful information at your ISP's website.
Check that settings are "aimed" at the new modem and not the old one.
Matt
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