unable to change print preferences (excel) err:0x4f65e8ba

auspace · 24th June 2008

Prevention error Function Address 0x4f65e8ba, exception code 0xc0000005

This is the error that is being recieved when trying to change print preferences when printing in Excel through file> print.

reinstalling printers doesn't seem to have any effect.

i would be grateful if anyone could point me to the right resource to fix this thanks.

**PeteC** · 24th June 2008

auspace - Welcome to the Board

Really would be helpful to know your OS - XP, Vista ?? and the version of Office - 2000, 3, 7 ??

Anyway if you have not already done so repair Excel - Help > Detect & Repair.

I guess you have all the Office Service packs installed?

auspace · 24th June 2008

yea sure, sorry about that:

machine is XP, you are correct it is office 2003. will try detect and repair foolishly not something i'd tried yet.
you mentioned service packs and updates - is this a known bug? i couldn't find anything illuminiating through the searches that i made.
thanks for your attention.

**PeteC** · 24th June 2008

Not a known bug AFAIK, but always good to have the latest Service packs as these cover a host of security issues.

If you log onto Microsoft Update as opposed to Windows Update you should be offered patches, etc relevant to Office 2003 as well as XP.

auspace · 25th June 2008

installed sp3 but still same issue:
function address 0x4f65e8ba casued a protection fault. (exception code 0x0000005)
Some or all property page(s) may not be displayed.

any thoughts would be greatly appreciated

**PeteC** · 25th June 2008

Have you tried the repair I suggested?