Dvds crashing windows

jdnimmo · 4th January 2007

Hi there,

I'm having an odd problem that I've not experienced with my laptop before, (on XP)

Whenever I try to play any dvd either in media player or intervideo win the blue screen of death flashes up and then my computer restarts itself.

I bought the laptop in the Uk then used it in Canada for a while then brought it back to the uk, on being back in the uk I put a uk region dvd in and it claimed that my computer was the wrong region then brought me a menu to change the region so i picked the uk and ever since my computer has restarted when trying to play any uk dvd...

any ideas would be gratefully recieved!

**charlesvar** · 4th January 2007

Hello jdnimmo,

Right click on My Computer > properties > Advanced tab

In the Startup and Recovery section > Settings bar > In the Systems Failure section: uncheck Automatically Restart.

On the next failure, take note of the error number and message.

The other check boxes also should be checked: dump file and name/location.

Regards - Charles

jdnimmo · 5th January 2007

I did as you said but was unsure which error I was getting, there was something on the blue screen which was:

STOP: 0x00000050 (0xF11c3E20, 0x00000000, 0x804D9A69, 0x00000003)

And then windows created a log of it:

Error signature:

BC Code: 10000050 BCP1: F11C3E20 BCP2: 00000000 BCP4: 00000003 OSVer: 5_1_2600 SP: 2_0 Product: 768_1

Thanks for the help!

**charlesvar** · 5th January 2007

Hello jdnimmo,

You may have a malicious process (rootkit) on your system:

http://support.microsoft.com/kb/894278

Follow the MS Doc's directions on determining whether your system is infected.

Also, do a HighjackThis scan:

Download and run HijackThis:

Download from here http://radiosplace.com/ latest version 1.99.1

Download it to it's own folder, for example create a folder C:\HijackThis

unzip (double click on zipped folder)

click on the execute

click on Do a system scan and save a logfile and save to the folder you just created

copy resultant .txt file and paste into your next post

I'll move the thread if need be to the Malware removal section after your next post.

Regards - Charles

jdnimmo · 5th January 2007

Looked at the MS Doc thing, which some of the symptoms fit but the resolution doesn't fit at all but here is the HJT log anyway:

Logfile of HijackThis v1.99.1
Scan saved at 21:39:23, on 05/01/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus\avpcc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZONELABS\vsmon.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus\avpm.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\Program Files\Analog Devices\SoundMAX\PmProxy.exe
C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
C:\WINDOWS\system32\TPWRTRAY.EXE
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus\avpcc.exe
C:\WINDOWS\System32\00THotkey.exe
C:\WINDOWS\system32\USBMonit.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\iTunes\iTunes.exe
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.eza1netsearch.com/sp2.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.co.uk/0SEENGB/SAOS01
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.com/
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [PmProxy] C:\Program Files\Analog Devices\SoundMAX\PmProxy.exe
O4 - HKLM\..\Run: [TouchED] C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
O4 - HKLM\..\Run: [Tpwrtray] TPWRTRAY.EXE
O4 - HKLM\..\Run: [AVPCC] C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus\avpcc.exe /wait
O4 - HKLM\..\Run: [00THotkey] C:\WINDOWS\System32\00THotkey.exe
O4 - HKLM\..\Run: [Gene USB Monitor] C:\WINDOWS\system32\USBMonit.exe
O4 - HKLM\..\Run: [000StTHK] 000StTHK.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O9 - Extra button: Royal Vegas Poker - {FA4904B4-1FAF-4afd-886C-C19D2297BA62} - C:\Program Files\royalvegasMPP\MPPoker.exe
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.com/
O16 - DPF: JT's Blocks - http://download.games.yahoo.com/game...s/y/blt1_x.cab
O16 - DPF: Tornado 21 - http://download.games.yahoo.com/game.../y/t21t0_x.cab
O16 - DPF: Yahoo! Backgammon - http://download.games.yahoo.com/game...ts/y/at1_x.cab
O16 - DPF: Yahoo! Blackjack - http://download.games.yahoo.com/game...ts/y/jt0_x.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com.../c381/chat.cab
O16 - DPF: Yahoo! Hearts - http://download.games.yahoo.com/game...ts/y/ht1_x.cab
O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/game...ts/y/pt3_x.cab
O16 - DPF: Yahoo! Pyramids - http://download.games.yahoo.com/game...s/y/pyt1_x.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com...45/yacscom.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/ca...C_2.1.1.74.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {8714912E-380D-11D5-B8AA-00D0B78F3D48} (Yahoo! Webcam Upload Wrapper) - http://chat.yahoo.com/cab/yuplapp.cab
O16 - DPF: {AED98630-0251-4E83-917D-43A23D66D507} (Download Helper Class) - http://activex.microgaming.com/DLhel...7/dlhelper.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramewor...o.cab34246.cab
O16 - DPF: {C52439A0-2693-4E40-B141-9F9AD5257241} (Lexmark eDiagnostics Class) - https://ediagnostics.lexmark.com/serval.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.com/games/popcaploader_v6.cab
O16 - DPF: {E473A65C-8087-49A3-AFFD-C5BC4A10669B} (Quantum Streaming IE Player Class) - http://mvnet.xlontech.net/qm/fox/061...ie06101001.cab
O16 - DPF: {E504EE6E-47C6-11D5-B8AB-00D0B78F3D48} (Yahoo! Webcam Viewer Wrapper) - http://chat.yahoo.com/cab/yvwrctl.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AVP Control Centre Service (AVPCC) - Unknown owner - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus\avpcc.exe" /Service (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZONELABS\vsmon.exe

**charlesvar** · 5th January 2007

Hello jdnimmo,

I don't see anything malicious in your scan, but I'll get someone else look at it.

See if this is a codecs problem - download the All-In-One codescs pack here:
http://www.free-codecs.com/download/...k_All_in_1.htm

If that doesn't solve the problem, then post a dump - how to here:
Dump Data collection tool and instructions

Regards - Charles

mflynn · 6th January 2007

Hi Charles and JD

I don't see a likely reason for the blue screen reboots.

There is some cleanup that could be done but not related to this problem.

And no obvious sign of a RootKit. They are not always so obvious anyway but I don't think that is the culprit here.

This seems to be hardware related, usually the case in blue screens.

Let me confirm this!

Only when accessing a DVD?

No problem say playing a music cd or installing software etc?

Or burning a CD or DVD?

If this is true then try the below.

Boot to safe mode.

Clean temps.

In device manager rt click the DVD drive and select uninstall. Don't worry it will reinstall on reboot and if it don't, it is because it really does have an issue.

go to control panel admin tools event viewer

in the left panel rt click ea entry and Clear all events (save if you want)

close all windows

reboot to normal mode

immediately check the event logs, only incidents that have happened from the moment you cleared them will be there

rt click on Applications and select save as Apps1 and in the type choose the one thas has *.txt.

do the same for System name it Sys1

Don't post them yet!

Then close all back to desktop.

Try a DVD if it works ok now, we fixed it when we removed it and it reinstalled on reboot.

IF it still blue screens and reboots, go stright to the event viewer again do the same log file procedure except make these apps2 and sys2.

Copy pate all 4 logs back to us in order.

Mike

jdnimmo · 8th January 2007

Ok that was a lot of info there, if I reboot in safe mode etc. and do the events log do I still need to do the dump thing - if I do which do I do first? and how do I get to the events log?

Thanks

Jd

mflynn · 8th January 2007

How to get to event log?

it is in the post above but here it is again:

Quote:

go to control panel admin tools event viewer

in the left panel rt click ea entry and Clear all events (save if you want)

No no log needed yet

just do the steps in the order above, you can answer my questions even before you do this

Quote:

Let me confirm this!

Only when accessing a DVD?

No problem say playing a music cd or installing software etc?

Or burning a CD or DVD?

Mike

jdnimmo · 8th January 2007

Ah right thanks, Yes its only when accessing a DVD not when burning or playing a cd or any other time

jdnimmo · 9th January 2007

Ok here is apps1

09/01/2007 08:40:04 iPod Service Information None 0 N/A JD The description for Event ID ( 0 ) in Source ( iPod Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Service started.
09/01/2007 08:39:08 SecurityCenter Information None 1800 N/A JD The Windows Security Center Service has started.

and sys1:

09/01/2007 08:41:03 System Error Error (102) 1003 N/A JD Error code 000000ea, parameter1 fd2d6da8, parameter2 81a872c0, parameter3 ff97f1a8, parameter4 00000001.
09/01/2007 08:40:19 Service Control Manager Information None 7036 N/A JD The Application Layer Gateway Service service entered the running state.
09/01/2007 08:40:19 Service Control Manager Information None 7035 NT AUTHORITY\SYSTEM JD The Application Layer Gateway Service service was successfully sent a start control.
09/01/2007 08:40:11 Service Control Manager Information None 7036 N/A JD The Remote Access Connection Manager service entered the running state.
09/01/2007 08:40:04 Service Control Manager Information None 7036 N/A JD The iPod Service service entered the running state.
09/01/2007 08:40:03 Service Control Manager Information None 7035 NT AUTHORITY\SYSTEM JD The iPod Service service was successfully sent a start control.
09/01/2007 08:39:59 Service Control Manager Information None 7036 N/A JD The SSDP Discovery Service service entered the running state.
09/01/2007 08:39:58 Service Control Manager Information None 7036 N/A JD The Network Location Awareness (NLA) service entered the running state.
09/01/2007 08:39:58 Service Control Manager Information None 7035 NT AUTHORITY\SYSTEM JD The Network Location Awareness (NLA) service was successfully sent a start control.
09/01/2007 08:39:58 Service Control Manager Information None 7035 JD\Test JD The SSDP Discovery Service service was successfully sent a start control.
09/01/2007 08:39:58 Service Control Manager Information None 7035 NT AUTHORITY\SYSTEM JD The Remote Access Connection Manager service was successfully sent a start control.
09/01/2007 08:39:58 Service Control Manager Information None 7036 N/A JD The Telephony service entered the running state.
09/01/2007 08:39:58 Service Control Manager Information None 7036 N/A JD The Fast User Switching Compatibility service entered the running state.
09/01/2007 08:39:55 Service Control Manager Information None 7035 NT AUTHORITY\SYSTEM JD The Fast User Switching Compatibility service was successfully sent a start control.
09/01/2007 08:39:55 Service Control Manager Information None 7036 N/A JD The Terminal Services service entered the running state.
09/01/2007 08:38:05 Tcpip Information None 4201 N/A JD The system detected that network adapter \DEVICE\TCPIP_{5640D43B-DA88-4069-AB28-5D624C2D9B01} was connected to the network, and has initiated normal operation over the network adapter.
09/01/2007 08:37:53 EventLog Information None 6005 N/A JD The Event log service was started.
09/01/2007 08:37:53 EventLog Information None 6009 N/A JD Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Uniprocessor Free.
09/01/2007 08:37:02 EventLog Information None 6006 N/A JD The Event log service was stopped.
09/01/2007 08:36:58 DCOM Error None 10005 NT AUTHORITY\SYSTEM JD "DCOM got error ""This service cannot be started in Safe Mode "" attempting to start the service EventSystem with arguments """" in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}"

and apps2:

09/01/2007 08:50:06 iPod Service Information None 0 N/A JD The description for Event ID ( 0 ) in Source ( iPod Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Service started.
09/01/2007 08:49:13 SecurityCenter Information None 1800 N/A JD The Windows Security Center Service has started.
09/01/2007 08:40:04 iPod Service Information None 0 N/A JD The description for Event ID ( 0 ) in Source ( iPod Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Service started.
09/01/2007 08:39:08 SecurityCenter Information None 1800 N/A JD The Windows Security Center Service has started.

and sys2:

09/01/2007 08:50:44 Service Control Manager Error None 7000 N/A JD The Application Layer Gateway Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
09/01/2007 08:50:43 Service Control Manager Error None 7009 N/A JD Timeout (30000 milliseconds) waiting for the Application Layer Gateway Service service to connect.
09/01/2007 08:50:34 System Error Error (102) 1003 N/A JD Error code 1000008e, parameter1 e0000001, parameter2 f9bf1925, parameter3 f04dc474, parameter4 00000000.
09/01/2007 08:50:16 Service Control Manager Information None 7036 N/A JD The Remote Access Connection Manager service entered the running state.
09/01/2007 08:50:07 Service Control Manager Information None 7036 N/A JD The iPod Service service entered the running state.
09/01/2007 08:50:06 Service Control Manager Information None 7036 N/A JD The Network Location Awareness (NLA) service entered the running state.
09/01/2007 08:50:05 Service Control Manager Information None 7035 NT AUTHORITY\SYSTEM JD The Network Location Awareness (NLA) service was successfully sent a start control.
09/01/2007 08:50:05 Service Control Manager Information None 7035 NT AUTHORITY\SYSTEM JD The iPod Service service was successfully sent a start control.
09/01/2007 08:50:02 Service Control Manager Information None 7036 N/A JD The SSDP Discovery Service service entered the running state.
09/01/2007 08:50:00 Service Control Manager Information None 7035 JD\Test JD The SSDP Discovery Service service was successfully sent a start control.
09/01/2007 08:50:00 Service Control Manager Information None 7035 NT AUTHORITY\SYSTEM JD The Remote Access Connection Manager service was successfully sent a start control.
09/01/2007 08:50:00 Service Control Manager Information None 7036 N/A JD The Telephony service entered the running state.
09/01/2007 08:49:59 Service Control Manager Information None 7036 N/A JD The Fast User Switching Compatibility service entered the running state.
09/01/2007 08:49:59 Service Control Manager Information None 7035 NT AUTHORITY\SYSTEM JD The Fast User Switching Compatibility service was successfully sent a start control.
09/01/2007 08:49:59 Service Control Manager Information None 7036 N/A JD The Terminal Services service entered the running state.
09/01/2007 08:48:11 Dhcp Warning None 1003 N/A JD Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 001217EFFDE7. The following error occurred:
The operation was canceled by the user. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
09/01/2007 08:48:07 Tcpip Information None 4201 N/A JD The system detected that network adapter \DEVICE\TCPIP_{5640D43B-DA88-4069-AB28-5D624C2D9B01} was connected to the network, and has initiated normal operation over the network adapter.
09/01/2007 08:47:56 Save Dump Information None 1001 N/A JD The computer has rebooted from a bugcheck. The bugcheck was: 0x1000008e (0xe0000001, 0xf9bf1925, 0xf04dc474, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini010907-02.dmp.
09/01/2007 08:47:54 EventLog Information None 6005 N/A JD The Event log service was started.
09/01/2007 08:47:54 EventLog Information None 6009 N/A JD Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Uniprocessor Free.
09/01/2007 08:46:20 Tcpip Information None 4201 N/A JD The system detected that network adapter \DEVICE\TCPIP_{5640D43B-DA88-4069-AB28-5D624C2D9B01} was connected to the network, and has initiated normal operation over the network adapter.
09/01/2007 08:46:15 Tcpip Information None 4201 N/A JD The system detected that network adapter \DEVICE\TCPIP_{5640D43B-DA88-4069-AB28-5D624C2D9B01} was connected to the network, and has initiated normal operation over the network adapter.
09/01/2007 08:46:10 Tcpip Information None 4201 N/A JD The system detected that network adapter \DEVICE\TCPIP_{5640D43B-DA88-4069-AB28-5D624C2D9B01} was connected to the network, and has initiated normal operation over the network adapter.
09/01/2007 08:46:05 Tcpip Information None 4201 N/A JD The system detected that network adapter \DEVICE\TCPIP_{5640D43B-DA88-4069-AB28-5D624C2D9B01} was connected to the network, and has initiated normal operation over the network adapter.
09/01/2007 08:46:00 Tcpip Information None 4201 N/A JD The system detected that network adapter \DEVICE\TCPIP_{5640D43B-DA88-4069-AB28-5D624C2D9B01} was connected to the network, and has initiated normal operation over the network adapter.
09/01/2007 08:45:48 ialm Error None 108 N/A JD The driver ialmrnt5 for the display device \Device\Video0 got stuck in an infinite loop. This usually indicates a problem with the device itself or with the device driver programming the hardware incorrectly. Please check with your hardware device vendor for any driver updates.
09/01/2007 08:44:31 Cdrom Warning None 51 N/A JD An error was detected on device \Device\CdRom0 during a paging operation.
09/01/2007 08:41:03 System Error Error (102) 1003 N/A JD Error code 000000ea, parameter1 fd2d6da8, parameter2 81a872c0, parameter3 ff97f1a8, parameter4 00000001.
09/01/2007 08:40:19 Service Control Manager Information None 7036 N/A JD The Application Layer Gateway Service service entered the running state.
09/01/2007 08:40:19 Service Control Manager Information None 7035 NT AUTHORITY\SYSTEM JD The Application Layer Gateway Service service was successfully sent a start control.
09/01/2007 08:40:11 Service Control Manager Information None 7036 N/A JD The Remote Access Connection Manager service entered the running state.
09/01/2007 08:40:04 Service Control Manager Information None 7036 N/A JD The iPod Service service entered the running state.
09/01/2007 08:40:03 Service Control Manager Information None 7035 NT AUTHORITY\SYSTEM JD The iPod Service service was successfully sent a start control.
09/01/2007 08:39:59 Service Control Manager Information None 7036 N/A JD The SSDP Discovery Service service entered the running state.
09/01/2007 08:39:58 Service Control Manager Information None 7036 N/A JD The Network Location Awareness (NLA) service entered the running state.
09/01/2007 08:39:58 Service Control Manager Information None 7035 NT AUTHORITY\SYSTEM JD The Network Location Awareness (NLA) service was successfully sent a start control.
09/01/2007 08:39:58 Service Control Manager Information None 7035 JD\Test JD The SSDP Discovery Service service was successfully sent a start control.
09/01/2007 08:39:58 Service Control Manager Information None 7035 NT AUTHORITY\SYSTEM JD The Remote Access Connection Manager service was successfully sent a start control.
09/01/2007 08:39:58 Service Control Manager Information None 7036 N/A JD The Telephony service entered the running state.
09/01/2007 08:39:58 Service Control Manager Information None 7036 N/A JD The Fast User Switching Compatibility service entered the running state.
09/01/2007 08:39:55 Service Control Manager Information None 7035 NT AUTHORITY\SYSTEM JD The Fast User Switching Compatibility service was successfully sent a start control.
09/01/2007 08:39:55 Service Control Manager Information None 7036 N/A JD The Terminal Services service entered the running state.
09/01/2007 08:38:05 Tcpip Information None 4201 N/A JD The system detected that network adapter \DEVICE\TCPIP_{5640D43B-DA88-4069-AB28-5D624C2D9B01} was connected to the network, and has initiated normal operation over the network adapter.
09/01/2007 08:37:53 EventLog Information None 6005 N/A JD The Event log service was started.
09/01/2007 08:37:53 EventLog Information None 6009 N/A JD Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Uniprocessor Free.
09/01/2007 08:37:02 EventLog Information None 6006 N/A JD The Event log service was stopped.
09/01/2007 08:36:58 DCOM Error None 10005 NT AUTHORITY\SYSTEM JD "DCOM got error ""This service cannot be started in Safe Mode "" attempting to start the service EventSystem with arguments """" in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}"

Thanks for the help!
jd

mflynn · 9th January 2007

OK JD

Did you uninstall the DVD in device manager as I requested earlier above?

If not do that now and reboot let it reinstall and test it by dvd access.

If it still has error only then do the below.

_____________________________________________________

Ok so now you know how to post the event logs.

We need to try to get as little other info in the logs as possible.

To do that:

Normal mode.

close all apps to desktop

clear all events (do nothing else except close event logs and exit)

access a dvd get blue screen

boot back up

immediatly (do nothing else) get me these logs

One of the last errors on this should be from the DVD error

Mike

mflynn · 9th January 2007

OK JD

Never had to deal with changing DVD region codes myself.

A little research shows we may be barking up the wrong tree.

How many times have you changed the region code?

see the below

http://ask-leo.com/unable_to_update_...dvd_drive.html

http://www.videohelp.com/

http://www.videohelp.com/tools?tool=DVD_Region-Free

I think now it may be time to burn (update) new firmware to your drive.

To do that you need to go to the DVD mfg website, find your exact model, find the website, download the Software utility and a firmware binary. This is usually free.

The instructions and steps to do it should be there.

One of the things the burning utility will do is give you the existing firmware revision which you can compare to the newest that they offer. The revison will have info about updated and other issues it addresses.

This "may" default (reset) the issue of only so many changes as mentioned above.

Mike

jdnimmo · 9th January 2007

Have changed the region codes a few times, but it is definitly on uk region now, as I tried to put an American dvd in to see if it would play and it said I would have to change the region and I still had 2 changes left (and I didn;t change it then)

You said to go to the DVD mfg website, as I'm using a laptop (toshiba sat pro a10, is that where I get the dvd firmware from or do I need to go elsewhere?

Thanks for your help in this!

Jd

Oh and I did reinstall the dvd drive twice but to no avail!

mflynn · 9th January 2007

Are you saying it gave you this info on the American DVD without crashing?

Only crashes on British DVD's?

On the firmware you may can get it at the toshiba site but you should be able to confirm the make and model of the DVD drive itself there.

The firmware is specific to the drive and exact model, not to the computer.

Mike