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Old 13th June 2006   #1
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DeadlyCreature Reputation Level


Exclamation SBC Self Support Tool Script Errors

When I am chatting with a SBC Representative, I start getting script errors half-way through the chat session. I cannot send messages nor cancel the chat session. I don't know the script error exactly.
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Old 23rd June 2006   #2
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SBC self help tool IE errors

I have installed and reinstalled SBC SSt, updated IE, spent an hour on phone with SBC, still won't work. I hope someone can help, too!




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Old 24th June 2006   #3
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Quote:
Originally Posted by DeadlyCreature
I don't know the script error exactly.
Without an exact error message it'll be next to impossible to help you find an exact solution. The best we can do with the information provided so far would be a generic reinstall/reconfigure everything.

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Old 28th June 2006   #4
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SST Error Message

Here is the exact error message I get:

Line: 549
Char: 2
Error: The remote server machine does not exist or is unavailable: 'currentIncident.state'
Code: 0
URL: http://127.0.0.1:1503/SBC/mots/conte.../incident.html

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Old 2nd July 2006   #5
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Which modem are you using from SBC? Do you have a Speedstream 5100? You may not need any of the SBC software.

The software was the easiest way to establish the account. The modem has all the software needed to make the connection. In lieu of the SST, I just bookmark the URL at the bottom of the modem: http://192.160.0.1

It will tell you if you are connected. If you reset your modem, you go to the site enter your name and password (and sometimes your modem serial number) and you'll reconnnect.

I got rid of all the SBC software except for the dial up manager. Works for me!

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Old 2nd July 2006   #6
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I have a 2Wire 2700HG-B Gateway. I bookmark it's local intranet site, homeportal/xslt.
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