illustrator install interrupted

ogre800 · 1st January 2006

i'm trying to install another version of my adobe illustrator, but in my attempts, the installer quits and says it was interrupted and could not complete installation.

previously, when uninstalling, the i received the same error and the program wouldn't uninstall either. i then manually uninstalled it and used other uninstall programs to completely uninstall it. Still, i get the same error.

does anyone have any idea what could be the problem. i've tried multiple copies of the same version, but i get the same error, so i'm pretty sure it's on my end.

any ideas?
thanks,
ogre

ghemant · 3rd January 2006

Hi,
might be some backgroud application interrrupt it ?! have you remove / restrict write access to program files folder ?! is their any antivirus ?! have you proper privillege to install software !?

:-)
Regards

ogre800 · 4th January 2006

I have norton antivirus and it says i don't currently have any issues. also, i install programs often, so I believe i have full access to the program files folder. i'm not sure what other program could cause the interruption. i've never had that problem with any of the other adobe programs or any program actually.

any other ideas?
thanks
ogre

**PeteC** · 4th January 2006

Try this ....

Disconnect from the internet, disable your firewall and antivirus plus any antispyware programs such as Microsoft AntiSpyware and Spybot TeaTimer and try again. Remember to renable - a reboot generally does this anyway.

ogre800 · 4th January 2006

unfortunately, still nothing.

do you think i will hafta backup my comp and reformat to get rid of this? i just can't imagine what could be causing the install wizard to be "interrupted." like i said, i've tried two different versions and same problem. i just dont know.

ogre

**PeteC** · 4th January 2006

Have you tried the Adobe forums? I use the Photoshop forum and there is a wealth of info and discussion there on PS.

Illustrator forum here ....

http://www.adobe.com/support/forums/main.html

ogre800 · 4th January 2006

no i haven't tried that out yet. i'll hafta register and then see if anyone can gimme a hand. thanks for the link.

ogre

ogre800 · 7th January 2006

i can't seem to get any help over at the adobe forums. any other ideas for me to test or should i just reformat my hard drive to settle this?

thanks
o

**PeteC** · 7th January 2006

Try this from Adobe ....

Error: "The Wizard was interrupted before...completely installed..." when you remove or reinstall Illustrator (CS2 on Windows XP)

ogre800 · 8th January 2006

thanks for the link. i tried those steps, but still get the error. i've searched my computer for anything with the word "illustrator" in it, and i come up blank. i've searched my registry for illustrator and there's nothing there. the windows cleanup utility doesn't list illustrator as being on my computer, yet i still get the error or cs2 says it's still on my system. i don't get it.

thanks,
ogre

**PeteC** · 8th January 2006

Apart from suggesting a support call to Adobe I'm fresh out of ideas

ogre800 · 11th January 2006

I ended up just reformatting and it works fine. i really don't know what happened, but everything is ok now. thought i'd just give you an update and thank you for the help.

thanks again
ogre

**PeteC** · 11th January 2006

You're welcome - thanks for the update. Would have been good to solve that problem another way and to know the reason why Illustrator refused to uninstall/reinstall, but ....

Hope all goes well from now on.