Can't Open Microsoft Word 2000

mrgeraci · 18th July 2004

MS Word 2000 will not open documents either from the MS Works location or by double-clicking on the relevant document in my "Documents" folder. Have uninstalled and reinstalled Word 2000 several times with the same result...nothing.

Have also done a System Restore...not helpful. Had two messages appear earlier on: the first was that Winword not responding and the second saying that system was dangerously low on resources. Neither has appreared since new installation.

Am running ME on a Dell Dimension 4100 and have 10GB of capacity available.

Would appreciate any help or guidance you can provide.

TIA
Michael R. Geraci
*** Email address removed to avoid a ton of spam.**** SRJ

LDTate · 18th July 2004

Michael, I'm sure one of the pros will be by to help. I didn't even know Word would open a Works file

I'm only posting concerning your email address as part of your signature. Are you sure you want to do that? If one clicks on your member name they can send you a PM. Plus you'll know who it's coming from. Just a thought.

**Miz** · 18th July 2004

The problems you're experiencing with Word is solved more often than not by finding and deleting "normal.dot."

It's a hidden file so you first need to go to My Computer>Tools>Folder Options>Advanced tab and check "Show hidden files and folders," click OK.

Then, with Word closed, go to Start>Find>Files and Folders, tell it to search for "normal.dot" on the C drive. When it's found, right click on it, left click on Delete. The next time you open Word, it will create a new normal.dot file.

mrgeraci · 20th July 2004

MIZ -- thanks very much. That did the trick.

**Miz** · 20th July 2004

You're welcome.

Glad to hear you got it fixed and thanks for posting back to let us know.

LDTate · 20th July 2004

Quote:

"normal.dot."

Kinda remember that one for me (Normal.dot) being one of the first virus attacked files

Good fix Miz