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Microsoft Word Starter 2010 will not print

Discussion in 'Other PC Software' started by MinnesotaMike, 2011/04/08.

  1. 2011/04/08
    MinnesotaMike

    MinnesotaMike Geek Member Thread Starter

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    Strange little problem here. We have Word Starter 2010 on a Win 7 laptop and it will not print to the printer on the network. Any other program will print fine except for the Word program. I tried removing the printer and reinstalling, but that didn't help.

    Is this a Word Starter glitch, or something that I missed? I can only assume that since all other programs print fine, it's something in Starter. Should I just uninstall Starter and install my Office 2003 program?

    Thanks for any suggestions.

    Mike
     
    MinnesotaMike,
    #1
  2. 2011/04/08
    PeteC

    PeteC SuperGeek Staff

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    PeteC,
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  4. 2011/04/08
    MinnesotaMike

    MinnesotaMike Geek Member Thread Starter

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    Hi Pete,

    Thanks and, yes, I did try both of those suggestions. Ctrl-P doesn't work and the fix didn't find any errors.
     
    MinnesotaMike,
    #3
  5. 2011/04/08
    PeteC

    PeteC SuperGeek Staff

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    If you connect the printer directly to the laptop can you print the doc?
     
    PeteC,
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  6. 2011/04/08
    MinnesotaMike

    MinnesotaMike Geek Member Thread Starter

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    I just tried connecting directly and it's a no go. It acts like it's sending the info to the printer, but it never gets there. When I check for pending documents, it shows that nothing is there. This is crazy.
     
    MinnesotaMike,
    #5
  7. 2011/04/08
    PeteC

    PeteC SuperGeek Staff

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    Is the print spooler service running?
     
    PeteC,
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  8. 2011/04/09
    MinnesotaMike

    MinnesotaMike Geek Member Thread Starter

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    Yes, the spool service appears to be running.
     
    MinnesotaMike,
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  9. 2011/04/09
    PeteC

    PeteC SuperGeek Staff

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  10. 2011/04/09
    MinnesotaMike

    MinnesotaMike Geek Member Thread Starter

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    Hi Pete,

    I went through that page and nothing helped. I even ran across a Microsoft page dealing with a registry fix and I couldn't find the key, so that was a no go. I don't know if this matters, but I can take the Word document, save it to a flash drive, open it on another computer, and it will print just fine.
     
    MinnesotaMike,
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  11. 2011/04/10
    PeteC

    PeteC SuperGeek Staff

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    It's clearly a printing issue not an issue with the specific document - I'm afraid I can't find anything else of relevance anywhere and am fresh out of ideas.

    I had thought of suggesting moving the Print Spooler, but, unlike XP, there appears to be no way of doing this in 7.
     
    PeteC,
    #10
  12. 2011/04/10
    MinnesotaMike

    MinnesotaMike Geek Member Thread Starter

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    Thanks for the suggestions and trying to help, Pete. Maybe, I'll put in my copy of Office 2003 and see if that works.
     
    MinnesotaMike,
    #11
  13. 2011/04/10
    PeteC

    PeteC SuperGeek Staff

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    Will be interesting to hear of the outcome - I have a sneaky feeling that the problem will remain :)
     
    PeteC,
    #12

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