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Old 8th April 2011   #1
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Microsoft Word Starter 2010 will not print


Strange little problem here. We have Word Starter 2010 on a Win 7 laptop and it will not print to the printer on the network. Any other program will print fine except for the Word program. I tried removing the printer and reinstalling, but that didn't help.

Is this a Word Starter glitch, or something that I missed? I can only assume that since all other programs print fine, it's something in Starter. Should I just uninstall Starter and install my Office 2003 program?

Thanks for any suggestions.

Mike

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Old 8th April 2011   #2
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Have you tried Ctrl+P ?

A thread on MS Answers - not sure if it is that helpful, but .....

Microsoft Office Starter 2010 will not print

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Old 8th April 2011   #3
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Hi Pete,

Thanks and, yes, I did try both of those suggestions. Ctrl-P doesn't work and the fix didn't find any errors.

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Old 8th April 2011   #4
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If you connect the printer directly to the laptop can you print the doc?

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Old 8th April 2011   #5
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I just tried connecting directly and it's a no go. It acts like it's sending the info to the printer, but it never gets there. When I check for pending documents, it shows that nothing is there. This is crazy.

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Old 8th April 2011   #6
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Is the print spooler service running?

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Old 9th April 2011   #7
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Yes, the spool service appears to be running.

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Old 9th April 2011   #8
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Old 10th April 2011   #9
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Hi Pete,

I went through that page and nothing helped. I even ran across a Microsoft page dealing with a registry fix and I couldn't find the key, so that was a no go. I don't know if this matters, but I can take the Word document, save it to a flash drive, open it on another computer, and it will print just fine.

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Old 10th April 2011   #10
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It's clearly a printing issue not an issue with the specific document - I'm afraid I can't find anything else of relevance anywhere and am fresh out of ideas.

I had thought of suggesting moving the Print Spooler, but, unlike XP, there appears to be no way of doing this in 7.

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Old 10th April 2011   #11
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Thanks for the suggestions and trying to help, Pete. Maybe, I'll put in my copy of Office 2003 and see if that works.

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Old 10th April 2011   #12
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Will be interesting to hear of the outcome - I have a sneaky feeling that the problem will remain

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